Northwest Hyundai

Horrible Experience!! If I could give no stars I definitely would. Don't bother coming to this particular location even if an appointment is made because they will make you If I could give no stars I definitely would. Don't bother coming to this particular location even if an appointment is made because they will make you come all the way here for your appointment time just to tell you they will not be able to check your car for another 3 days. They purposely waste your time and are very unprofessional! They will also claim that their online appointment system is down so they can't see that you have set up an appointment on their website but apparently are still accepting online appointment requests. Just be honest and say you guys are short staffed and double booked appointments. The Katy location is so much better with customer service, honesty and they have way more business than this 290 location. Never again! More

Poor customer service I brought my 2016 Elentra in for a new transmission which went out at 91,000 miles😬😣 on Feb 28,2019. It took 2 weeks to get to be approved for a fre I brought my 2016 Elentra in for a new transmission which went out at 91,000 miles😬😣 on Feb 28,2019. It took 2 weeks to get to be approved for a free transmission. It took ANOTHER month and a half to get the part!!! NEVER in all of my 42 years of living had I heard of such thing. They had NO loaners when I needed one. Thank GOD I was able to use my husbands new car to go to work, which he got due to being involved in a near fatal car accident on March4. He got a new car on March 18..it took till April 14th to get a loaner for HUB HYUNDAI!! I finally got the call on April 9th that my car was ready. I asked for an oil change hoping that it'll at least be free due to the LONG wait on my car...NOPE. I was charged for it. NEVER AGAIN WILL I BUY FROM THEM AGAIN!! Been a loyal customer since Feb 10, 2000....time to switch up after I pay this on off!! More

Great customer service I was kept updated while waiting for service to be done on my car and appreciated the great customer service that made the experience pleasant. I was kept updated while waiting for service to be done on my car and appreciated the great customer service that made the experience pleasant. More

Great and Quick service!! Would highly recommend this dealership to friends and family. Took great care of me and was very understanding of my wants and needs. Fast and on time Would highly recommend this dealership to friends and family. Took great care of me and was very understanding of my wants and needs. Fast and on time. The complementary wash was excellent. More

Ray Wright I was looking for a car in my price range after my car was a total wreck on 1-2-2019. He not only found the right car he helped me with USAA in takin I was looking for a car in my price range after my car was a total wreck on 1-2-2019. He not only found the right car he helped me with USAA in taking care of the paper work and even took the title to FeEx for me. When I came to pick it up he went on line for me and help me set up the new insurance on the car. he is a true professional and went beyond my expectations. More