Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,073 reviews
April 26, 2014
great Travis hance was an exellent salesperson. Treated me with respect and was very honest. Travis was willing to help me find the right vehicle, his main Travis hance was an exellent salesperson. Treated me with respect and was very honest. Travis was willing to help me find the right vehicle, his main concern was our happiness and satisfaction. Finance was bad though More
by adelreal
Employees Worked With
travis hance
April 26, 2014
Travis Hance listens to you. Some people just seem like a nice guy. Travis Hance IS a nice guy...who enjoys helping find the right auto for them. Thanks, Tr listens to you. Some people just seem like a nice guy. Travis Hance IS a nice guy...who enjoys helping find the right auto for them. Thanks, Travis Hance! More
by AntonioMangrumo
Employees Worked With
Travis Hance
April 26, 2014
Great Experience I am not someone who enjoys purchasing vehicles, but Travis Hance made the experience enjoyable. We did not feel rushed and he answered all of our q I am not someone who enjoys purchasing vehicles, but Travis Hance made the experience enjoyable. We did not feel rushed and he answered all of our questions thoroughly. His customer service is outstanding and because of him, we will certainly return to Northwest Dodge to purchase our next vehicle from Travis. More
by jdwharrington
Employees Worked With
Travis Hance
April 26, 2014
Amazing experience!!!! My experience was one of the best we have ever had!!! We were met by a very friendly car salesman, Travis Hance!!! He was very helpful, and understand My experience was one of the best we have ever had!!! We were met by a very friendly car salesman, Travis Hance!!! He was very helpful, and understanding of our current situation of looking for a new vehicle to fit our family's needs!!! He gave us great information as to what type of vehicle would best suit of family's needs!!! I will recommend him to everyone for buying their next vehicle!! We will defiantly purchase our next vehicle from him as well!!!! What a great asset to NorthWest Dodge's Team!!!! More
by Debbie83
Employees Worked With
Travis Hance
April 26, 2014
The best sales rep at Northwest Dodge Maggie was great to work with. She was very personable, and was able to work out a great deal for me. I will definitely go back to her for my next ve Maggie was great to work with. She was very personable, and was able to work out a great deal for me. I will definitely go back to her for my next vehicle. More
by patrickoreilly
Employees Worked With
Maggie Prokos
April 26, 2014
Buying car Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in f Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in future More
by AndrewLopez
Employees Worked With
Travis
April 08, 2014
HORRIBLE DEALERSHIP!!!!! I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After wait I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After waiting days for them to get back to me and me trying to talk to the loan department myself i got an approved loan from the bank and put a deposit on the car! I already switched my insurance over to the new vehicle and cancelled my extended warranty and gap insurance on my trade in which already had a trade in value in the loan contract. After spending a couple hundred dollars switching the sensors from my aftermarket rims back onto the stock rims and submitting paperwork (that was rushed through as a courtesy) requesting a day off from my duties as i am a doctor in the US Army i was ON MY WAY to pick up my new vehicle when i received a call from the dealership manager (not LJ) telling me there was no point in me coming in to pick up my new car anymore because they sold it to somebody else just then and that i was out of luck!!!! I was stunned to say the least!!! After telling them but i already had an approved loan and they already had my deposit on the car they told me "well sorry maybe if you had an 800 credit score it would be different!!!!!!" I then told them i wanted my deposit back that day, needless to say i was very disappointed, or i would call a lawyer the manager then told me "fine have your lawyer call our lawyers" and then he hung up on me!!!!! I am currently still trying to recover my deposit and am exceedingly disappointed!!!! If you have the ability to buy a car somewhere else i would highly recommend it and avoid this dealership at all costs!!!!! More
by noblesramair
Employees Worked With
LJ
January 06, 2014
The team at Northwest Dodge ( Jim Mike and Kevin) made our buying experience enjoyable. Kevin (the salesman) was very professional and knowledgeable about there product he sold. Mike and Kevin followed u our buying experience enjoyable. Kevin (the salesman) was very professional and knowledgeable about there product he sold. Mike and Kevin followed up on every aspect of our purchase whether it a phone call or an email. Jim Hatfield the GM should be proud to have Mike and Kevin on his team. We look forward to doing business with Northwest Dodge in the future. Thanks Again Jim Mike and Kevin Adam and Megan More
by alambert123
Employees Worked With
Kevin Eppinger, Micheal Lilley and Jim Hatfield
December 26, 2013
Bought 2012 Dodge Ram (Express) model with step rails. For some reason the bolts continue to back out causing the rails to become loose. Took it to Northwest dodge and the looked at it and tightened them For some reason the bolts continue to back out causing the rails to become loose. Took it to Northwest dodge and the looked at it and tightened them up. Several months later the rails became loose and a bolt fell out. and when we stepped on the rail the front part of the rail popped off. Now I am back at Northwest Dodge trying to get it fixed and the service manager (Paul) is more worried about who is to blame. He is worried about who put the rails on. I explained to him It came with the truck when I bought it from his dealer ship. (part of the express package) Instead of just advising that they would take care of it, he wants to post blame on something or someone. The vehicle is still under the bumper to bumper warranty a new truck. I bought this vehicle thinking it would last. I would not recomend the Dealer ship to anyone. They get you then stick it to you. YOU SHOULD STAND BEHIND YOUR PRODUCT! The sad part is we are talking about side rails that keep comming loose. More
by pappa22
Employees Worked With
Paul (service manager)
November 21, 2013
Kevin was easy to deal with and very helpful with our selection of the dodge journey. We have no problem recommending Kevin to our friends for future business. Thanks again for making our experience a selection of the dodge journey. We have no problem recommending Kevin to our friends for future business. Thanks again for making our experience a good one! Bill and Betty Duer More
by Texasduer
Employees Worked With
Kevin Eppinger
