Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,136 reviews
July 02, 2026
Deceptive and misleading experience. I purchased a 2025 Ram 1500 from Houston DCJR after clearly explaining that I needed a truck capable of towing my fully equipped commercial food t I purchased a 2025 Ram 1500 from Houston DCJR after clearly explaining that I needed a truck capable of towing my fully equipped commercial food trailer for my business, The Birria Queen. I relied on the dealership’s recommendation when selecting the vehicle. Less than 24 hours after purchase, I hooked up my trailer and immediately discovered the truck was not adequately suited for the towing application I had specifically described during the sales process. I returned to the dealership the same day seeking a resolution. The dealership’s solution was to install an air suspension system. While the modification helped level the truck, it did not resolve the underlying issue—the truck still struggled with the load of my trailer. I questioned why a brand-new truck needed modifications to perform the job I purchased it to do in the first place. Despite making my intended use clear before the sale, I was never advised that the vehicle may not be the right fit for my towing needs. The only resolution offered was for me to trade the truck, which would require me to absorb a significant financial loss. As a small business owner, I depend on my vehicle to generate income. I trusted the dealership’s expertise and recommendations, and I am extremely disappointed with how this situation has been handled. I hope Houston DCJR will take accountability and work toward a fair resolution. More
by CG
Employees Worked With
N/a
June 13, 2026
Horrible location, ran by scammers and hustlers. I would not recommend this place to my worst enemy. I was told one thing and was rushed through process to the point no numbers were reviewed, no kno I would not recommend this place to my worst enemy. I was told one thing and was rushed through process to the point no numbers were reviewed, no knowledge of lien holder. After further reviewing contract when getting home I was blown away. Contacted them only for sales manager Lester to tell me i was stuck even after acknowledging protocol was not follwed More
by Heggar88
Employees Worked With
Lester, Celso Castillo
April 21, 2026
Make Car Buying Fun Again Absolutely terrible experience. This dealer uses misleading pricing tactics to get you in the door. They advertise low prices online, but the moment you inquire, they r experience. This dealer uses misleading pricing tactics to get you in the door. They advertise low prices online, but the moment you inquire, they raised the price of the vehicle on the website, and not only that, but then the price suddenly increases even more and they pile on unnecessary add-ons to inflate the final cost. The extras they tried to include were: Window Tint – $599 Door Cup & Edge Protection – $599 GPS Protection – $1,499 Windshield Protection – $599 Paint & Interior Protection – $699 None of these were clearly disclosed upfront, and all appear to be heavily marked up with little real value. It’s frustrating that some dealerships still rely on these kinds of games instead of being transparent and straightforward with customers. If you’re considering buying here, make sure you get a full out-the-door price in writing before engaging any further. I chose to walk away—and I’d recommend others proceed with caution. More
by Make Car Buying Fun Again
Employees Worked With
Chuk Aluka, Lester Brown
January 30, 2026
SCAM ALERT: If you read and ignore the reviews then you deserve whatever happens to you. 1. I should have read/listened to the reviews instead of just browsing thru the good reviews. 2. I dropped my tr deserve whatever happens to you. 1. I should have read/listened to the reviews instead of just browsing thru the good reviews. 2. I dropped my truck off on Dec 18th and did not get it back it until Jan 28th … was told 4 different dates on when I would get it back … each time the date changed. 3. Phone service is pretty much non-existent. Meaning you will not hear from them unless you chase them down continually for a call-back and answers or at least not until it’s time to pay the bill … then you will hear from them for sure. 4. They LIE!!!, I asked 3 different times and got confirmation 3 different times that they got approval from my warranty company and that the repairs are covered for all 3 of the issues I brought the truck in for (engine issues, wiring issues and infotainment issues). All 3 times I was told yes. When it came time to pick up my truck, I was told that the infotainment (software update) was not covered under my warranty and they charged me $257.33 … for a SOFTWARE UPDATE when every other dealer (including Harley Davidson) does it for free! This was a LIE, a) I confirmed that this IS in fact covered under my warranty and b) the warranty company said they never even mentioned it and/or submitted a claim for that so they straight up LIED about that part. 5. At the time of pickup, they gave me some story about labor rates and that their labor is higher than what “the warranty company covers and that I would typically be responsible for the difference, but since they had my truck for so long then they would wave it”. For starters, they never mentioned this before the repairs started AND they are supposed to discuss and get approval with the warranty company before even starting the work. You don’t tell me it’s covered and then later tell me I owe additional, that is crooked and deceitful beyond measure, however this matches up with a lot of the other “scam related” reviews if you take the time to read them (wish I had but live and learn). 6. The company may be under new management but it’s the same crooked company they were previously. As I later found out, they had to do something to try and get away from all of the bad reviews and bad press they have received. In summary, unless you are getting a really really good price on one of their vehicles, then I would recommend you take your business somewhere else BUT never and I repeat never take your vehicle there for service. Granted, this is just my opinion and you are welcome to believe and do whatever you choose but you’ve been warned. If I could I would give them "0" star More
by Allen Smith
Employees Worked With
Janell young
December 16, 2025
Matthew at service helped me the last 2 times I’ve been, he was nothing but nice. Great customer service, respectful, tentative, and very straight forward. Easily will keep doing service there because of hi he was nothing but nice. Great customer service, respectful, tentative, and very straight forward. Easily will keep doing service there because of him. More
by Jeremy.turney
Employees Worked With
Matthew
