Northwest Chrysler Jeep Dodge - Texas

Ken Baker is a great sales person he is honest and caring I brought my vehicle 2013 Dodge Charger in to NW Dodge the on Friday October 3rd for the following service repairs 1. Rear main seal leak 2. Vehicl I brought my vehicle 2013 Dodge Charger in to NW Dodge the on Friday October 3rd for the following service repairs 1. Rear main seal leak 2. Vehicle hesitation when accelerating from low speeds (red lightning bolt on dash) 3. Seat clicking when stopping and starting On or around October 6th I received a call from Michelle letting me know the vehicle was ready the only item they fixed was the rear main seal and replaced the oil pan gasket they did not notice any other issues, at that time I took an advisor and a mechanic for a test drive and showed them the hesitations I was experiencing and the clicking sound in the driver’s seat. On around the 26th I called after hearing from anyone to find out how much longer it would take to complete the repairs they said it was finished and ready to pick up ( no one called me) when I arrived they said they found no issues with the seat track and they had resolved the hesitation I was feeling by changing plugs and putting in an air filter I then requested the service manager go on a test drive with me I showed him the issues that I originally brought it in for during the test drive he confirmed the repairs they made would not in fact fix the issues I was experiencing and that it was the transmission acting up so we went back to the dealership and he took it back in for repairs. I spoke to the GM at that point showed him my car explained at 48K I should not be experiencing so many issues and inquired about trading it in Patrick was completing the repairs at this point I left the vehicle with him I was already in a loaner and they now knew for sure what the issues were. On around the 17th of November I called Michelle inquiring about the status with my car she said she had no idea and that she thought I picked it up she said she would look into it… after not hearing from her the next morning I called North West Dodge and spoke to a lady named Barbara at any rate no one knew where my car was so I went directly to the dealership… It turned out that Patrick had the vehicle however no repairs were ever made he then asked if we could go on a test drive with his mechanic they got a laptop and brought the car up front… the hesitations were not as noticeable as they were before they then decided to chance the throttle housing and TPS we switched drivers and the mechanic drove the car at that time I checked the on board computer and saw the vehicle had been driven 145MPH both Patrick and the mechanic were in the car with me they both knew I was extremely upset by my actions at that point the interior of my car in the front seat was dirty the cup holders had pennies and soda in them the seat belt on the passenger’s side was sticky from a spill the chrome on the center console had scratches on it he even put his computer there when we changed drivers even key 1 seat was reprogramed to adjust to someone else they had been driving my car everything was readjusted I brought it in with almost 48K the gas had been used I had this car clean inside and out the only marks on it were on the driver’s side bumper where I had a sheet of rubber hit it on the highway. When the mechanic parked it in the new service bay I noticed a scratch on the passenger door all the way to the metal and two gray marks one on the passenger’s side of the hood and bumper when I brought it in we walked around the car and took notes that stuff was not there when I brought the car in I talked to Ken Baker he said he would wait till it is done then we will show a GM Ken knows how well I care for my car and he saw it when I brought it in. As of December 3rd no one has called me to give me any type of a update I called Michelle twice yesterday both times left a message she has yet to respond. Ken Baker is a great sales person he is honest and caring he is the only reason I have bought so many cars from them but until they get the right people in the service department this dealership will not grow to its full potential. More

Showroom may be great, but "service"??? I took my daughters rental car back to pick up her vehicle that the service dept had for three weeks. We pulled into the service area, unlike Ford or I took my daughters rental car back to pick up her vehicle that the service dept had for three weeks. We pulled into the service area, unlike Ford or Toyota no one greeted us. We got out of the rental car and had to take two baby seats out. Since I was not accustomed to doing it; then it became somewhat cumbersome. Fifteen minutes later we got both out and yet no one had acknowledged our presence. My son goes into the temporary building and four of their employees were there and no one said anything. I went inside and we stood in front of a desk where an employee was on the computer. Three of the four walk out; the one in front of us never said anything. I guess I am use to someone saying "I will be with you in a minute". Another employee comes in from the back door and I asked if anyone was working today. He asked if I had a car to return, we said "yes" and he said we need to go see the cashier. No signs were displayed, but he directed us to the main building. Walked up to the cashier, who doesn't greet you,...you have to just tell her you are there to pick up a car and which one. "Sign here, go stand out there". Where is there? We go back to the service building, pick up the two car seats for the kids and walk to where we thought "there" was. Five minutes goes by then ten, really, all they are doing is pulling up your vehicle. Go back inside and ask the cashier if we were in the right place. "Just go out front". Did as I was told and finally our vehicle pulls up. Guy gets out, we load the car seats by ourselves and he walks off. There was no "thanks for coming in" or any type of gracious gesture on his part. Really...this dealership should change the name of "Service Dept" to something else because they all need to go to "charm" school and find out that we don't have to buy a car from them. Thank goodness my Ford Dealership doesn't treat us this way. How in the world do they stay in business??? More

Pissed off I took my truck there for service before warranty went out. Due to the A/C going out. We have taking this truck 3 or more times to be check out only t I took my truck there for service before warranty went out. Due to the A/C going out. We have taking this truck 3 or more times to be check out only to be told its ok. And now that its not working the service guy said it would cost about $ 1200 dollar. But my problem is we get a call saying it will be covered and 30 mins later we get a call saying its not. Because who every checked the truck never recorded on the computer. they have no record of show that they even checked A/C or anything else. That's not the way you do business people. The people that worked on the truck are not there anymore. By the way The RED truck More

false advertising!! The advertising false pricing in vehicles just to get you there Once you pick the vehicle that you find in advertising they change the price of veh The advertising false pricing in vehicles just to get you there Once you pick the vehicle that you find in advertising they change the price of vehicle stating that online price was only for leasing a vehicle More

Terrible Service I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate the tires, change the oil and do a state inspection while the car was in. Long-story-short, two weeks later they had only done the inspection on the car and were not going to even start working on my car until the next week. Why did they even take my car if they weren't going to work on it for weeks? They have a sign in their show room that states among other things, "I will be very sensitive of my customers time." This is simply not the case. My car rental during the first week was $620. They took care of the second week. I picked-up the car at the start of the third week having only the state inspection done. I'm not sure if its incompetence or just bad customer service but I could not take it any more. Obviously they don't have their act together an I don't want idiots like this working on my car. I highly recommend that you do not use these guys. Total cost of this experience $660. More