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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
July 12, 2014
Jeep Wrangler Byuing Experience W e had an outstanding experience purchasing a 2014 Jeep Wrangler Unlimited Sahara. This vehicle was going to be a birthday present for our daughter a W e had an outstanding experience purchasing a 2014 Jeep Wrangler Unlimited Sahara. This vehicle was going to be a birthday present for our daughter and we shopped around just casually for about a month. My wife and I are very busy and met Markeith Lewis at Northwest Dodge and he made the whole buying experience less stressful. We waited and he kept searching for the exact one we wanted and could afford. He stayed in contact with my wife on what was coming in and to come take a look. I was out of town at the time and made it in a few days later and the rest is history. Very professional, trustworthy individual I felt very comfortable working with and no pressure or stress. More
by hhinojosa
Employees Worked With
Markeith Lewis
July 09, 2014
Very easy for first time buyer Bought my first car brand new with no hassle and everything was smooth as far as getting the right price for my car. Also very good customer service. Bought my first car brand new with no hassle and everything was smooth as far as getting the right price for my car. Also very good customer service. More
by Citychamp713
Employees Worked With
Brandon Bogle
July 07, 2014
Workable Was able to haggle price and not be offended nor offend anyone. Pleasent people to work with. The car really sold it self after Markieth took us for Was able to haggle price and not be offended nor offend anyone. Pleasent people to work with. The car really sold it self after Markieth took us for a ride. More
by davnan
Employees Worked With
Markieth, Moses, Linda
July 07, 2014
Northwest dosge Brandon was awesome we did most of the sale over the internet and the phone. Best car buying experience of my life and I have bought a few cars. Would Brandon was awesome we did most of the sale over the internet and the phone. Best car buying experience of my life and I have bought a few cars. Would highly recommend Brandon and the northwest dodge team. More
by Jen13914
Employees Worked With
Brandon bogle
July 07, 2014
quick and easy I was satisfied beyond my expectations, with the overall experience and friendliness of my sales representative, i would recommend to any of my frie I was satisfied beyond my expectations, with the overall experience and friendliness of my sales representative, i would recommend to any of my friends to use northwest dodge if they are interested in a new purchase , thanks again for the quick and hassle free service , thanks, Gregory Simpson More
by jrsimpson01
Employees Worked With
brandon bogle
July 05, 2014
Very Pleasant Experience I was very pleased with the overall experience at Northwest Dodge. The sales person, Maggie Prokos, was very professional and helpful and explained t I was very pleased with the overall experience at Northwest Dodge. The sales person, Maggie Prokos, was very professional and helpful and explained the process that we would follow to purchase the new Jeep. We used one of the on-line buying service which made the process smooth and hassle free and the dealership lived up to its commitment. Ms. Prokos was professional and friendly during the entire purchase. Mr. Jones and Ms. Glenewinkel were also very professional and helpful. Overall a very good experience on a new vehicle purchase. More
by VincentFalbo
Employees Worked With
Maggie Prokos, Jerold Jones, Linday Glenewinkel
June 21, 2014
Great Experience Travis went above and beyond, he picked a great SUV for us and got us a rebate. Travis is a great sales person, excellent at his job, and he's a peop Travis went above and beyond, he picked a great SUV for us and got us a rebate. Travis is a great sales person, excellent at his job, and he's a people person. Travis cares so much about his customers and developing a good relationship with them. Travis also gave us his personal cell phone number in case we have any questions or problems. I would recommend any and all of my friends and associates to come see him. More
by Squeaky4882
Employees Worked With
Travis
June 09, 2014
Stereotypical Car Dealer Service Nightmare Avoid this car dealer's service department. Communication is atrocious. They will not inform you about the length of time necessary to perform service Avoid this car dealer's service department. Communication is atrocious. They will not inform you about the length of time necessary to perform service or repairs. I scheduled an appointment for service and was told to arrive early the next day. I called back later in the day to check status and to determine what time I should expect service to be complete. Only to be informed that no work had been conducted on my car that day and that it wouldn't be assessed until the next day due to the back-log of vehicles requiring service. When I asked why they didn't tell me to bring it in tomorrow if they couldn't service it until then they seemed incredulous and wondered why I would do that as it would push my vehicle even further back into the service queue and may not get looked at for another couple of days as the back-log tended to build during the week. I reluctantly agreed to leave it but asked if they would perform service the next day.The response was "yes". The following day the report was that they had sucessfully changed my oil and planned to move onto my additional service requests the next day. Two days for an oil change? When I asked whether they investigated my chief complaint, a steering related problem, they informed me that they intended to do that tomorrow. The next day they informed me that they had investigated my steering problem and would order the necessary parts. Order parts? Isn't this a car dealership with a service department? A dealership that sells the brand of vehicle for which I requested service? Isn't a dealership service depatment where OEM parts are stored and come from when you take you car to a non-dealer for service? The following day they informed me they had performed the alignment on my vehicle which seemed odd as they had not corrected any steering related work since the parts had not yet arrived. I lost confidence in this dealership's service department (and was stunned by the unbelievable estimate for repairs) so I collected my vehicle after four days. I was charged for an oil change and an alignment which the subsequent repair shop stated would have been physically impossible to complete due to the damage in the rack and pinnion linkage and the wear on one of the tie-rod ends. The service manager promised a full refund for the oil change and the impossible alginment. After more than two months, I've given up any hope of every seeing that refund. I initiated all communication, never once receiving a call from the service department to provide me with a status report or estimates. Do yourself a favor, steer clear of Northwes Dodge Service Department. Worst service I've been experienced in a very long time. More
by jpt5992
Employees Worked With
Service Manager
May 19, 2014
Amazing experience I have gone through the new car buying process several times now, and I always seem to have to prepare myself mentally with the hassles of the typical I have gone through the new car buying process several times now, and I always seem to have to prepare myself mentally with the hassles of the typical new care salesperson. They usually have their typical routine of how they screw people over. I was pleasently surprised with how amazing Maggie Prokos was during the my jeep wrangler purchase experience. I'm not going to lie, I went in ready to play "bad cop" and put up a fight for what I wanted but I quickly found out that wasn't necessary with Maggie. Not only did she make the entire process flow seamlessly, but she made it enjoyable and I really felt like I had known her for years. If I ever need to purchase another vehicle, there is no way I would consider going to anyone other than maggie again. More
by uhleashuh09
Employees Worked With
Maggie Prokos
May 18, 2014
The car of my dreams! Travis Hance was an excellent sales person and helped us make a great selection on our new car! We will definitely be back to buy our next car in the Travis Hance was an excellent sales person and helped us make a great selection on our new car! We will definitely be back to buy our next car in the future! More
by Eehernandez
Employees Worked With
Travis Hance
