Northwest Chrysler Jeep Dodge - Texas

Service Center Sucks Took my 2009 dodge 3500 on 01/25/2015 because it was leaking oil from what it looked like coming from the Turbo. Robert stated it sould be a couple of Took my 2009 dodge 3500 on 01/25/2015 because it was leaking oil from what it looked like coming from the Turbo. Robert stated it sould be a couple of days before they would be able to look at it and determin what the issue was. On 01/30/2015 Robert Longoria called me and stated the turbo needed to be replaced, oxygen sensors and the catalytic converter, they gave a quote for the the catalytic converter and the oxygen sensor for 2200-4400 On 02/04/2015 Robert called stated the turbo was covered under the extended warrinty i purchased, and they were waiting for the MPP ( mechanical protection plan) inspector to go and inspect the truck,. I spoke to the inspector and he verified that only the turbo was covered under the extended warranty i asked him if i would be able to get the other 2 things done some where else because the charge with northwest dodge was too high for me and he said yes. I got a call from robert again and he stated that if i did not get the other issues fixed with them the turbos warrinty would be voided.( this was not true since i had already spoken to the inspector myself). I told Robert that i only wanted to have the turbo done since it was the only thing that the insurance covered. I called rober on 02/09/2014 since i had not heard from him he stated that the truck also needed an oil change and the crank case filter i asked him about the cost and he quoted me $360.00. On 02/11/15 I called robert and asked about the status of the vehicle he stated that it would be ready the next day he asked again about the oil and the crank case filter he said the truck had no oil at that point i agreed to have the oil change and the crank case filter changed. on 02/12/2014 Robert called stated that the truck was ready, went that evening to pick up the truck and on the ride home it was making a horrible noise, once home my father and i checked out the truck and noticed that the pipe from the exhaust the one that meet the catalytic convered was cut opened completely and never got reattached. I was unable to contact the dealer since they where closed for the day. On 02/13/15 drove the truck back to the service department and spoke the service manager,he then inspected the truck spoke with the service guy and came back and told me he could not fix it. that he had to replace it and he could not replace it for free and it would be 4400 dollars to do it. I dont understand why they cant fix something they did, that cut on the pipe was not their when the truck was brought in and now they cant fix it, i have lost time , hours at work and money only so they can tell me they cant fix something that they are responsible for. More

Finance Dept is horrible I traded in a Toyota Tacoma on December 26, 2014. Today is February 6, 2015, 42 days later, & the finance dept HAS NOT paid off the Tacoma & I'm gett I traded in a Toyota Tacoma on December 26, 2014. Today is February 6, 2015, 42 days later, & the finance dept HAS NOT paid off the Tacoma & I'm getting collection calls from Toyota. One of the finance managers suggested I make the January 16 payment on the Toyota to avoid getting more collection calls, ON A VEHICLE I TRADED TO NORTHWEST DODGE 42 DAYS AGO. ARE YOU KIDDING ME? Upper management doesn't care, finance doesn't care. Do what you can to not do business here. More

I got ripped off and received LIES from these employees. It is supposed to be a pleasure to have a new car, but my experience with Northwest Dodge was HORRIBLE and DISSAPONTING. They promised me great qualit It is supposed to be a pleasure to have a new car, but my experience with Northwest Dodge was HORRIBLE and DISSAPONTING. They promised me great quality and what I received was CRAPT, with extra costs, the only thing they wanted was to sell me the car and did not show any customer service. When I came back to pick up my new car with the new features that I wanted installed (Sun roof and DVD player) I saw what they did with my car it was complete crapt. They literally got those DVD players and tied it on my headrests that looks absolutely HORRIBLE and was not what they offered me and NOT what I PAID for at the beginning. What they did was EXTREMLEY cheap and BAD QUALITY. After I saw this I went to talk to Roberto Rendino (Manager of Sales), the attention to me was horrible he did not offer me to sit and resolve the issue I was just standing there discussing. ALL he cared about is trying to convince me that what they sold me was what I paid for and that it was a miscommunication between the sales guy and I. I am beyond ANGRY, I don’t recommend this location to NO ONE there customer service is horrible. I will NEVER return there again. I got ripped off and received LIES from these employees. More

Spring break disaster Made appointment to have truck worked on (warranty work) spring break. Stayed in contact the entire time was told by service tech that everything was Made appointment to have truck worked on (warranty work) spring break. Stayed in contact the entire time was told by service tech that everything was going. Had to replace the dual mass flywheel because it broke in half. Got back from Florida went to pick up my truck and nothing had been done to. The hood had never been opened for 4 days. Then I was told that I was going to have to pay for a rental. I was pissed and will never go back. More

HORRIBLE!!!! I brought my brand new truck here to have fixed and all I got was the run around. For six days they had my truck and didn't look at when I was told it I brought my brand new truck here to have fixed and all I got was the run around. For six days they had my truck and didn't look at when I was told it would be looked at the next morning and they would call me with findings. Aftet not hearing from them I called continuously and could not get the service person handling it on the phone. Finally got ahold of TJ and he said he would call me back in a few hours and never called. Six days no call. I am now pulling my truck out to go to Tomball Dodge. More