Northwest Chrysler Jeep Dodge - Texas

Showroom may be great, but "service"??? I took my daughters rental car back to pick up her vehicle that the service dept had for three weeks. We pulled into the service area, unlike Ford or I took my daughters rental car back to pick up her vehicle that the service dept had for three weeks. We pulled into the service area, unlike Ford or Toyota no one greeted us. We got out of the rental car and had to take two baby seats out. Since I was not accustomed to doing it; then it became somewhat cumbersome. Fifteen minutes later we got both out and yet no one had acknowledged our presence. My son goes into the temporary building and four of their employees were there and no one said anything. I went inside and we stood in front of a desk where an employee was on the computer. Three of the four walk out; the one in front of us never said anything. I guess I am use to someone saying "I will be with you in a minute". Another employee comes in from the back door and I asked if anyone was working today. He asked if I had a car to return, we said "yes" and he said we need to go see the cashier. No signs were displayed, but he directed us to the main building. Walked up to the cashier, who doesn't greet you,...you have to just tell her you are there to pick up a car and which one. "Sign here, go stand out there". Where is there? We go back to the service building, pick up the two car seats for the kids and walk to where we thought "there" was. Five minutes goes by then ten, really, all they are doing is pulling up your vehicle. Go back inside and ask the cashier if we were in the right place. "Just go out front". Did as I was told and finally our vehicle pulls up. Guy gets out, we load the car seats by ourselves and he walks off. There was no "thanks for coming in" or any type of gracious gesture on his part. Really...this dealership should change the name of "Service Dept" to something else because they all need to go to "charm" school and find out that we don't have to buy a car from them. Thank goodness my Ford Dealership doesn't treat us this way. How in the world do they stay in business??? More

Pissed off I took my truck there for service before warranty went out. Due to the A/C going out. We have taking this truck 3 or more times to be check out only t I took my truck there for service before warranty went out. Due to the A/C going out. We have taking this truck 3 or more times to be check out only to be told its ok. And now that its not working the service guy said it would cost about $ 1200 dollar. But my problem is we get a call saying it will be covered and 30 mins later we get a call saying its not. Because who every checked the truck never recorded on the computer. they have no record of show that they even checked A/C or anything else. That's not the way you do business people. The people that worked on the truck are not there anymore. By the way The RED truck More

false advertising!! The advertising false pricing in vehicles just to get you there Once you pick the vehicle that you find in advertising they change the price of veh The advertising false pricing in vehicles just to get you there Once you pick the vehicle that you find in advertising they change the price of vehicle stating that online price was only for leasing a vehicle More

Terrible Service I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate the tires, change the oil and do a state inspection while the car was in. Long-story-short, two weeks later they had only done the inspection on the car and were not going to even start working on my car until the next week. Why did they even take my car if they weren't going to work on it for weeks? They have a sign in their show room that states among other things, "I will be very sensitive of my customers time." This is simply not the case. My car rental during the first week was $620. They took care of the second week. I picked-up the car at the start of the third week having only the state inspection done. I'm not sure if its incompetence or just bad customer service but I could not take it any more. Obviously they don't have their act together an I don't want idiots like this working on my car. I highly recommend that you do not use these guys. Total cost of this experience $660. More