Northwest Chrysler Jeep Dodge - Texas

Service Center Sucks Took my 2009 dodge 3500 on 01/25/2015 because it was leaking oil from what it looked like coming from the Turbo. Robert stated it sould be a couple of Took my 2009 dodge 3500 on 01/25/2015 because it was leaking oil from what it looked like coming from the Turbo. Robert stated it sould be a couple of days before they would be able to look at it and determin what the issue was. On 01/30/2015 Robert Longoria called me and stated the turbo needed to be replaced, oxygen sensors and the catalytic converter, they gave a quote for the the catalytic converter and the oxygen sensor for 2200-4400 On 02/04/2015 Robert called stated the turbo was covered under the extended warrinty i purchased, and they were waiting for the MPP ( mechanical protection plan) inspector to go and inspect the truck,. I spoke to the inspector and he verified that only the turbo was covered under the extended warranty i asked him if i would be able to get the other 2 things done some where else because the charge with northwest dodge was too high for me and he said yes. I got a call from robert again and he stated that if i did not get the other issues fixed with them the turbos warrinty would be voided.( this was not true since i had already spoken to the inspector myself). I told Robert that i only wanted to have the turbo done since it was the only thing that the insurance covered. I called rober on 02/09/2014 since i had not heard from him he stated that the truck also needed an oil change and the crank case filter i asked him about the cost and he quoted me $360.00. On 02/11/15 I called robert and asked about the status of the vehicle he stated that it would be ready the next day he asked again about the oil and the crank case filter he said the truck had no oil at that point i agreed to have the oil change and the crank case filter changed. on 02/12/2014 Robert called stated that the truck was ready, went that evening to pick up the truck and on the ride home it was making a horrible noise, once home my father and i checked out the truck and noticed that the pipe from the exhaust the one that meet the catalytic convered was cut opened completely and never got reattached. I was unable to contact the dealer since they where closed for the day. On 02/13/15 drove the truck back to the service department and spoke the service manager,he then inspected the truck spoke with the service guy and came back and told me he could not fix it. that he had to replace it and he could not replace it for free and it would be 4400 dollars to do it. I dont understand why they cant fix something they did, that cut on the pipe was not their when the truck was brought in and now they cant fix it, i have lost time , hours at work and money only so they can tell me they cant fix something that they are responsible for. More

Finance Dept is horrible I traded in a Toyota Tacoma on December 26, 2014. Today is February 6, 2015, 42 days later, & the finance dept HAS NOT paid off the Tacoma & I'm gett I traded in a Toyota Tacoma on December 26, 2014. Today is February 6, 2015, 42 days later, & the finance dept HAS NOT paid off the Tacoma & I'm getting collection calls from Toyota. One of the finance managers suggested I make the January 16 payment on the Toyota to avoid getting more collection calls, ON A VEHICLE I TRADED TO NORTHWEST DODGE 42 DAYS AGO. ARE YOU KIDDING ME? Upper management doesn't care, finance doesn't care. Do what you can to not do business here. More

I got ripped off and received LIES from these employees. It is supposed to be a pleasure to have a new car, but my experience with Northwest Dodge was HORRIBLE and DISSAPONTING. They promised me great qualit It is supposed to be a pleasure to have a new car, but my experience with Northwest Dodge was HORRIBLE and DISSAPONTING. They promised me great quality and what I received was CRAPT, with extra costs, the only thing they wanted was to sell me the car and did not show any customer service. When I came back to pick up my new car with the new features that I wanted installed (Sun roof and DVD player) I saw what they did with my car it was complete crapt. They literally got those DVD players and tied it on my headrests that looks absolutely HORRIBLE and was not what they offered me and NOT what I PAID for at the beginning. What they did was EXTREMLEY cheap and BAD QUALITY. After I saw this I went to talk to Roberto Rendino (Manager of Sales), the attention to me was horrible he did not offer me to sit and resolve the issue I was just standing there discussing. ALL he cared about is trying to convince me that what they sold me was what I paid for and that it was a miscommunication between the sales guy and I. I am beyond ANGRY, I don’t recommend this location to NO ONE there customer service is horrible. I will NEVER return there again. I got ripped off and received LIES from these employees. More

HORRIBLE!!!! I brought my brand new truck here to have fixed and all I got was the run around. For six days they had my truck and didn't look at when I was told it I brought my brand new truck here to have fixed and all I got was the run around. For six days they had my truck and didn't look at when I was told it would be looked at the next morning and they would call me with findings. Aftet not hearing from them I called continuously and could not get the service person handling it on the phone. Finally got ahold of TJ and he said he would call me back in a few hours and never called. Six days no call. I am now pulling my truck out to go to Tomball Dodge. More

Spring break disaster Made appointment to have truck worked on (warranty work) spring break. Stayed in contact the entire time was told by service tech that everything was Made appointment to have truck worked on (warranty work) spring break. Stayed in contact the entire time was told by service tech that everything was going. Had to replace the dual mass flywheel because it broke in half. Got back from Florida went to pick up my truck and nothing had been done to. The hood had never been opened for 4 days. Then I was told that I was going to have to pay for a rental. I was pissed and will never go back. More

Ken Baker is a great sales person he is honest and caring I brought my vehicle 2013 Dodge Charger in to NW Dodge the on Friday October 3rd for the following service repairs 1. Rear main seal leak 2. Vehicl I brought my vehicle 2013 Dodge Charger in to NW Dodge the on Friday October 3rd for the following service repairs 1. Rear main seal leak 2. Vehicle hesitation when accelerating from low speeds (red lightning bolt on dash) 3. Seat clicking when stopping and starting On or around October 6th I received a call from Michelle letting me know the vehicle was ready the only item they fixed was the rear main seal and replaced the oil pan gasket they did not notice any other issues, at that time I took an advisor and a mechanic for a test drive and showed them the hesitations I was experiencing and the clicking sound in the driver’s seat. On around the 26th I called after hearing from anyone to find out how much longer it would take to complete the repairs they said it was finished and ready to pick up ( no one called me) when I arrived they said they found no issues with the seat track and they had resolved the hesitation I was feeling by changing plugs and putting in an air filter I then requested the service manager go on a test drive with me I showed him the issues that I originally brought it in for during the test drive he confirmed the repairs they made would not in fact fix the issues I was experiencing and that it was the transmission acting up so we went back to the dealership and he took it back in for repairs. I spoke to the GM at that point showed him my car explained at 48K I should not be experiencing so many issues and inquired about trading it in Patrick was completing the repairs at this point I left the vehicle with him I was already in a loaner and they now knew for sure what the issues were. On around the 17th of November I called Michelle inquiring about the status with my car she said she had no idea and that she thought I picked it up she said she would look into it… after not hearing from her the next morning I called North West Dodge and spoke to a lady named Barbara at any rate no one knew where my car was so I went directly to the dealership… It turned out that Patrick had the vehicle however no repairs were ever made he then asked if we could go on a test drive with his mechanic they got a laptop and brought the car up front… the hesitations were not as noticeable as they were before they then decided to chance the throttle housing and TPS we switched drivers and the mechanic drove the car at that time I checked the on board computer and saw the vehicle had been driven 145MPH both Patrick and the mechanic were in the car with me they both knew I was extremely upset by my actions at that point the interior of my car in the front seat was dirty the cup holders had pennies and soda in them the seat belt on the passenger’s side was sticky from a spill the chrome on the center console had scratches on it he even put his computer there when we changed drivers even key 1 seat was reprogramed to adjust to someone else they had been driving my car everything was readjusted I brought it in with almost 48K the gas had been used I had this car clean inside and out the only marks on it were on the driver’s side bumper where I had a sheet of rubber hit it on the highway. When the mechanic parked it in the new service bay I noticed a scratch on the passenger door all the way to the metal and two gray marks one on the passenger’s side of the hood and bumper when I brought it in we walked around the car and took notes that stuff was not there when I brought the car in I talked to Ken Baker he said he would wait till it is done then we will show a GM Ken knows how well I care for my car and he saw it when I brought it in. As of December 3rd no one has called me to give me any type of a update I called Michelle twice yesterday both times left a message she has yet to respond. Ken Baker is a great sales person he is honest and caring he is the only reason I have bought so many cars from them but until they get the right people in the service department this dealership will not grow to its full potential. More