Northwest Chrysler Jeep Dodge - Texas

WORST EXPERIENCE EVER!!! Worst experience ever! I am from Austin. I had made my deal online with the internet sales manager, Michael Cruse. We had already agreed upon price, t Worst experience ever! I am from Austin. I had made my deal online with the internet sales manager, Michael Cruse. We had already agreed upon price, terms and my wife provided everything he needed to have the paperwork ready to go as well as making sure the preowned vehicle we were purchasing was added to our insurance policy.We were also trading in a vehicle and my wife had filled out the preinspection estimate and received a certificate for full market value. We also provided all of the original paperwork with the car, recent repair ticket to demonstrate $1800 in recent replacement parts. Mr. Cruse assured us he had received everything and the vehicle "was ready to go." We explained to him the urgency of everything being prepared. THIS WAS ANYTHING BUT A NO HAGGLE/NO HASSLE EXPERIENCE!!! We knew Mr. Cruse would not be there the next day but he assured us his friend, Jeff Taylor, would take care of us and again reassured us everything would be ready to "sign" and "drive." Not only was Mr. Cruse not there, his "friend - Jeff Taylor" was not there and so we were passed along yet again to another sales person, Dax Edwards. This is where all of the real problems began. Not only was the vehicle not clean as we were promised, it needed an oil change, a brake job and was still being inspected and serviced, which we were quoted would take 2 to 3 hours and none of the paperwork was ready. He said they did not have our finance application and all but called my wife a liar. He was RUDE, ARROGANT, DEFENSIVE AND CONDESCENDING. On top of all of that, I went to inspect the vehicle back in the shop and IT IS DAMAGED!!! THERE ARE DENTS AND DINGS AND SCRAPES ALL OVER THIS VEHICLE, none of which are clearly portrayed in the pictures displayed online, nor verbally told to us when we inquired as to the condition of the vehicle. When we arrived at our appointed time, we discovered all of this and began the "waiting game" this dealership likes to play with all of its customers. We received excuse after excuse of why the vehicle was not ready. Here is the best part! Dax was trying to sell us the vehicle at a higher price!! We had already negotiated our deal the day prior and they tried to go up on the price after we drove 160 miles one way on a weekday! All Houstonians need to be aware of the lies, deceit and trickery this dealership plays. They do not care about your valuable time and will misrepresent the facts to you and give you excuse after excuse. We were willing to give them an opportunity to get things straight, so we left for lunch and asked them to call us. Two and a half hours later after no reply and me sending emails, texts, I finally called and asked were we going to be able to get the deal done and he told me at that point it would take 2 hours to get the brakes done and one a half hours to -- get this, sign the paperwork. SIMPLY RIDICULOUS AND ABSURD BEYOND BELIEF! DON'T WASTE YOUR PRECIOUS FAMILY'S TIME BY GIVING THIS DEALERSHIP ANY OF YOUR HARD-EARNED MONEY. I sent the sales manager emails and texts while all of this was going on while we waited in Houston for over 4 hours to get this resolved, and never had the courtesy of a reply. When I returned to Austin, I sent another email to the sales manager and still have not had the courtesy of a return phone call or apology for wasting 9.5 hours of my time while I drove 320 miles round trip, missed a complete whole day of work doing so, and waited 4 hours for a reply or return call/text/email. They obviously don't need any more business, they are too busy to take care of new customers. Quoted from my text with Michael Cruse: "Very good. I have the entire deal ready to go. The 4Runner is ready. My buddy Jeff Taylor will get you wrapped up." This is the promise we had received and so we headed to Houston to purchase the vehicle. Thanks, Northwest Chrylser Jeep and Dodge from Vaughn and Michelle Shelton. I think I'll send this to Jimmy Fallon of The Tonight Show to include on his "Thank You Notes" segment. More

Can never get any assistance with Service I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple tim I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple times, trying to get warranty performed on my truck and either no one answers the phone, or I get a promise for someone to call me back who never does. I figure someone is a very busy person as I never get a name or direct number. The times I have had my truck in for repair, I have always had to leave it overnight as the appointment time does not seem to mean anything. I was told the appointment is just to see the advisor, not to schedule repair. Because service dictates who I buy from, I will not be buying any vehicles from this dealership. I will say the advisors have been friendly when I went there. More

Horrible experience due to dishonest staff I was there interested in buying a 2010 Challenger RT, cash!! I told the sales women, France's, I was just there to look and I wasn't ready to buy tha I was there interested in buying a 2010 Challenger RT, cash!! I told the sales women, France's, I was just there to look and I wasn't ready to buy that day. Frances gave me a price of $21,876 drive out. This car had original bad tires (53,000 miles), bad breaks, the steering wheel trembled, the a/c needed Freon, so as any other customer I tried to negotiate for a lower price. I was told that was the lowest price. I decided to leave and think about. The next day I went back to look at the car again at 6:30 am. I was waiting for Francis but around 9am, I approached Ken Baker, fleet manager. I expressed my interest to him and asked him if he could help me get a lower price, I told him of all the defects I found in the car. He went to check and came back with a higher price than what Francis gave me. He said it would be $1142 more because they would have to fix it and would then sell it for a higher price. I asked that they not fix anything and sell it to me at $21,876. Frances arrived and asked me if I was going for buy it at the price Ken gave me. I told them I wanted it for the first price Frances gave me $21876. They said no, so I left. The next day I called and asked Frances to see if the car had been fixed and what the new price was. She said the car had been washed and tires had been replaced, she didn't know the price so she was going to check and call me back. She never called, so I decided to go in person. She was hanging out at the front desk when I got there. I asked why she hadn't called me and she said she was in a meeting . All I wanted to know was the new price. I asked her to check the price so she went to Rick Lester who came back with an even higher price $22571+TTL....Every time I asked for the price , they would raise it. I asked for what had been done to the car, he said it didn't matter and the price he was giving me was the final price. I asked if all the things I mentioned had been fixed, he said NO, we don't do that, we just sent it for an inspection. He seemed frustrated and told me again that, that was the final price. He told me the car was being washed at the moment and was going to be sent to the auction...He said said "You know what, I rather send the car to the auction than sell it to you!!"...I was completely shocked and disappointed at the dishonesty and disrespectful. He opened the door for me as a signal for me to leAve his dealership. I felt really upset and disappointed. I waisted so much time driving all the way from Clear Lake for this type of treatment. When I got home, I was looking online, and this same exact car is posted for $20991....A lower price than I was initially given and was willing to pay. This place is a joke and belittles customers!!! I have left a message for Jeff Sebastian to call me and hope to hear from him so I can tell him personally of my horrible experience. More

Horrible Service Department The absolute worst overall customer service and service department I have ever experienced. I would be embarrassed if my paycheck came from there and The absolute worst overall customer service and service department I have ever experienced. I would be embarrassed if my paycheck came from there and I provided such lackluster and horrible service on a daily basis. You fix cars, you check in vehicles for service, you paint stuff: its not rocket science. My one day repair turned into 4 and I had to check the work and send it back because it looked like an 8 year old did it. Every person I dealt with had 'sloped shoulders' and would not take responsibility for anything. It was always somebody else's fault or some other departments issue. In the end, I ended up with a fixed truck, a head ache, a few hours missed at work, and a door ding that they could not have cared less about. I've been a Dodge truck guy for a long time and the experience I had at NW Dodge will likely make me rethink my next brand purchase. One thing is for sure, I will go to Tomball or Katy if I EVER need any warranty work done in the future. A good friend who has been in the car business his whole life warned me about their service department but I ignored him. My mistake...I should have listened. Bottom line, do yourself a favor and stay away from this xxxx hole of a service department. More

Deceptive business practice We bought our Acura MDX 2007 from them almost 3 weeks ago. We saw this vehicle listed in their website and pretty impressed with it because it mention We bought our Acura MDX 2007 from them almost 3 weeks ago. We saw this vehicle listed in their website and pretty impressed with it because it mentioned that it had the entertainment package with 6 CD disc changer, navigation package, sunroof/moon roof, leather seat and a clean title. By the time we got there it was already late, however we took time to inspect the mechanical part of the vehicle pretty well. Since the vehicle had the entertainment package with the navigation system, it had a lot of functionalities and buttons associated with it, so we did not have time to check each and every button. It was partly our mistake that we relied on the ad and did not check everything in the entertainment system or I can say it was our bad luck that we did not carry any cds to inspect the cd player. After purchase when we arrived home we wanted to go for a nice drive so we grabbed some CDs and DVDs. That’s when we realized that our 6 disc CD player that they put on the ad doesn’t work. We called them the next day which was Friday and explained the situation to the sales associate “Micha” who sold us the vehicle. He told us to bring the car on Monday (since Saturday and Sunday was his busy day) so he can have a look at it. Monday when we were ready to take the car to the dealership, our car did not start. After we got the jump start and took it to multiple places to diagnose we found out that the alternator was bad. After unsuccessful multiple attempts to get hold of the sales agent we called the dealership directly and found out that the sales agent was working that day so we just showed up at the dealership and explained the situation to the sales agent. He asked the service team to have a look at the vehicle. The service team only looked at the CD player and said they can’t fix it. In order to fix they have to take apart the player and send it somewhere or to get the sub contractor to work on it. The service team called Micha to ask how to approach the problem, he said he will talk to his manager and get back to us. When we mentioned to the lady at the service team that it’s a false hope to get a call from Micha, she assured that if he doesn’t call, she will call us first thing in the morning. Since that day nobody has called us. I have called Micha multiple times and left him messages. Once I was able to get hold of him and he said he thought the lady from service team already called us. He said he will find the update and call us back after talking to her. Off course I never heard from him again after all his promise to call me back. I had also left multiple messages to the lady at the service department and never got a call from her either. The dealership claims that the vehicle goes through 75 point inspection. My question is what’s the point of us buying from them versus buying from a small dealer, if the dealership is not going to do anything in the time the vehicle doesn’t have features and reliability as they put up in their ads. Now we have to spend a lot more for this vehicle than we ever expected for. We thing that it is deceptive business practice to sell something that you claim but you don’t have. More