Northwest Chrysler Jeep Dodge - Texas

Great only stopped to look.. The sales staff was very friendly and did not use pressure. A great deal was made on a new ram and trade in was more than fair. only stopped to look.. The sales staff was very friendly and did not use pressure. A great deal was made on a new ram and trade in was more than fair. Very pleased and highly recommend this dealership More

Excellent service I was not expecting to buy a truck today but I did. This is the third vehicle we have bought from Northwest Dodge and we will continue to go back. Fro I was not expecting to buy a truck today but I did. This is the third vehicle we have bought from Northwest Dodge and we will continue to go back. From the front door to the final handshake, everyone was amazing. More

Helpful Hands. Everyone ws very polite, helpful, and friendly. They moved quickly and fully explained everything. Everyone was great. I loved my experience and would Everyone ws very polite, helpful, and friendly. They moved quickly and fully explained everything. Everyone was great. I loved my experience and would recommend people to go there as well. More

Pre Owned Sales Crystal As a customer of Crystal I was very well pleased with her personal commitment of our family purchase of the 2015 Nissan Altima to prepare her for coll As a customer of Crystal I was very well pleased with her personal commitment of our family purchase of the 2015 Nissan Altima to prepare her for college. Currently owning BMW/Landrover products this vehicle Crystal sold us is comfortable and she was not pushy at all so that totally gained my trust an purchase. Hope she continue performing that way an When I'm in the market again you guys will be my 1st stop. More

Dishonest and Deceiving Won't honor its own advertising. Sends out a promotional offer and refuses to honor it even though all term were met. Adds thousands of dollars to veh Won't honor its own advertising. Sends out a promotional offer and refuses to honor it even though all term were met. Adds thousands of dollars to vehicle price for unnecessary paint sealers, upholstry treatment, window etching, dealer prep. Have to fight to get these taken off price but not sure they were because of confusing finance forms. Can't get straight answers from anyone. Horrible dealer, stay away!! More

bait and switch / beware of what they promise you over the p I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am co I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am considering trading my Jeep in and switching brands. The person the the phone advised me 99.00 for 3 oil changes, car washes, and tire rotations. I made an appointment, had the work completed to be socked with a bill of $173.00. I was told A) my new car took synthetic oil (which I was never advised) B) They had not ran the $100 special in months & C) I could pay for just the one oil change that would $80. So for $65, they flushed a 10 year relationship down the drain. Note: I provided the make, model, ect when I made the appointment. Be careful with this dealership and shop around. More

excellent and painless My salesman was Mohammad Mahnaei and he was wonderful to work with, this was the first time I bought a car on my own and he and the finance guys, allo My salesman was Mohammad Mahnaei and he was wonderful to work with, this was the first time I bought a car on my own and he and the finance guys, allowed me to ask ad many questions as I needed. Mohammad even checked on me days later to make sure I was happy with my purchase. Great salesman! More

Four People in Contact, and Seven Call and no Appointment 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after e 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after explaining mailbox full - transferred to no answer and mailbox full 3. Went on line to make appointment - filled in all information and got to page of calendar and there were no date within the calendar that could be selected for an appointment 4. Help Chat came on line - I explained, she took all information for contacting me, VIN number, etc and said someone would call me that day. 5 Two days later, no call from them - called to make appointment - receptionist asked who did I want to speak with. I asked to speak to someone who could help me get an appointment for a warranty recall. She put me through to a girl who DID answer the phone. She said she wasn't in the right department and the only reason the call went to her was because she was answering her phone. She took my information and relayed to Robert L in Service department. Robert called me back, took all my information (3rd time to give this) AND he made me an appointment for today at 2:00 and he looked up and knew that there were two warranty recalls on the vehicle - good! 6. My daughter took the car in today at 2:00 for the appointment and there was no appointment. Girl said that Robert L. in service could not make an appointment. No parts are in, did not let me daughter remake an appointment. She has to CALL BACK TOMORROW! AND PRESUMABLY START THIS ALL OVER AGAIN!! More

Ram 4500 in for repairs took 34 days still not right Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do that. Took truck in for several issues, truck shakes at certain speeds and had tire wear. This is third Dealership to see truck for this problem. Have put on two new front tires two front end alignments, had tires balanced several times, informed Northwest Dodge service advisor of this. Thirty four days later I was told the truck had been repaired it needed a front end alignment and the tires were rotate to different wheels was stated tires should be rotated to different wheel every 8000 miles. When I picked up truck valve stem caps were missing tires under inflated 20 lbs. Will not be back! More

GREAT EXPERIENCE AND GREAT SALES PERSON I gave 5 stars beacause the experience I had at Northwest Dodge was amazing. Ms. Carole Alomepe is the best sales consultant I've ever met. She was ve I gave 5 stars beacause the experience I had at Northwest Dodge was amazing. Ms. Carole Alomepe is the best sales consultant I've ever met. She was very courteous and she also helped me make the right choice. She's an amazing lady and I would definitely recommend another person to her.....#happy customer. More