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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
May 21, 2015
Incompetent Dealership We purchased a truck in February and paid with a cashiers check. Strike #1: take in the check and give it to the finance guy expecting to sign a recei We purchased a truck in February and paid with a cashiers check. Strike #1: take in the check and give it to the finance guy expecting to sign a receipt but when this is brought up he gives a snide comment about wanting a picture handing him the check. Strike #2: 2 months later there are still no plates and tags after repeated calls and speaking with multiple people. Finally speak to someone in finance for the 3rd time and she states that accounting lost the check we gave them. Speak to the GM who promises this will be taken care of "This week" (LIAR!!) It is now 3 months from the time we purchased the vehicle and we finally find out that they need us to go to our bank to get another check issued and that they will not be giving us our plates and title until the sale is closed. (It's not closed because they have incompetent people working for them to LOST the check and now it is our responsibility to get them a new one. Strike #3: go to the bank to get this resolved (NW Dodge refused to send a representative with us to fill out any forms) The bank needs to fax a form for NW Dodge to fill out and the person the bank speaks to on the phone says they don't have a fax machine. This dealership will not do anything to help the customer other than relieve you of $$ but only if you are financing a vehicle. More
by cdm824
Employees Worked With
GM, Finance employees, Accounting employees, Sales employees
May 06, 2015
Maggie is awesome! Love her! Maggie was extremely helpful in the buying process of my new Jeep! She went above and beyond to get me into the vehicle that I have fallen in love wit Maggie was extremely helpful in the buying process of my new Jeep! She went above and beyond to get me into the vehicle that I have fallen in love with. She was efficient and very trust worthy. I will definitely continue coming back to her any time I need to buy a new vehicle and recommend her to all of my loved ones. More
by Desaree
Employees Worked With
Maggie, Moses, Robert
May 01, 2015
Bad Experience I had scheduled a test drive on Thursday for a nice used car. On Friday, the car was off the website. So naturally I checked back with them to make I had scheduled a test drive on Thursday for a nice used car. On Friday, the car was off the website. So naturally I checked back with them to make sure I should come in Saturday to test drive as it appeared the car had been sold. I was advised the car was definitely still available even after I mentioned it appeared sold. So after driving for an hour and sitting there while the car was being looked for 30 minutes, of course it had been sold - the day before. Not a fun experience, I only wanted to test drive that one car and was not interested in going to look at what else was there.....Pass on this place going forward. More
by Chris G
Employees Worked With
Oscar Torres
April 19, 2015
Ken Baker is awesome as usual! KB is awesome as usual. Dalton lost our trust by trying to sneak items into the price without our knowledge, also removed our email address for the su KB is awesome as usual. Dalton lost our trust by trying to sneak items into the price without our knowledge, also removed our email address for the survey. More
by Janie_lynn
Employees Worked With
Ken Baker, Dalton Tuley
April 18, 2015
All Staff Were Friendly and Helpful Because of the friendly, helpful staff at Northwest Dodge I was driving away from the dealership in my new Jeep Cherokee only three hours after I walk Because of the friendly, helpful staff at Northwest Dodge I was driving away from the dealership in my new Jeep Cherokee only three hours after I walked through the front door. Oscar Torres was the sales representative that spearheaded the process and was most helpful throughout the whole process. Would I recommend Northwest Dodge to a friend, in a heart beat. More
by teacher1947
Employees Worked With
At this point in time, I don't remember all the people I met, but all where there to make my experience enjoyable.
April 16, 2015
For once we had a great experience! My husband and I came in with a suburban to trade in and two cars to buy. We got there at 4:30 on a Monday and to be honest I thought it'd be a mirac My husband and I came in with a suburban to trade in and two cars to buy. We got there at 4:30 on a Monday and to be honest I thought it'd be a miracle to get it all done. Maggie got right to work, was informative, honest and very friendly. She helped up find the vehicles we needed and got us the deal we were looking for. We then went to finance and our finance guy (sorry I forgot his name, but he was a young UT graduate) was wonderful! They both stayed there very late to help us wrap it up in one night and were smiling and pleasant the entire time! We are more than happy with our experience and the next time we're in the market for a new car or truck we'll be back! More
by Amy R.
Employees Worked With
Maggie
April 06, 2015
Horrible Service Department No one in the service department knows what they are doing. HORRIBLE customer service. I DO NOT RECOMMEND this dealership/shop! Bought my 2014 Journey No one in the service department knows what they are doing. HORRIBLE customer service. I DO NOT RECOMMEND this dealership/shop! Bought my 2014 Journey in April 2014. In May 2014. transmission started slipping. Due to the inconvenience of loaner cars, they could not get my vehicle in the shop until November 2014. Since November 2014, my car has been in the shop 4 times for a total of 3 months. Each time they said it was ready, I would pick it up and have it right back in for not being fixed. Service Advisor's NEVER called with an update. I would have to track them down only to hear "I haven't heard anything yet" This last time my car was "ready" I was told 3 days later to pick it up. I got in my car and not even out of the parking lot and figured IT STILL WAS NOT FIXED! I had to leave it for a 4th time. Apparently, the service tech's do not know what they are doing after having my car 3 months! I hope to never have to deal with this shop again and will not buy from them again. More
by kinnre57
Employees Worked With
Entire Service Department
March 25, 2015
I would recommend Maggie at this Dealership for anyone! Maggie at Northwest Dodge, Chrysler, Jeep and Ram is the Best Sales Person I have ever met! She is very knowledgeable and cares about her customer's v Maggie at Northwest Dodge, Chrysler, Jeep and Ram is the Best Sales Person I have ever met! She is very knowledgeable and cares about her customer's vehicle needs! Awesome experience, and the Dealership is very Customer Service Oriented! I would recommend this dealership to everyone! Everyone I met was professional and courteous! More
by evelyn dimas
Employees Worked With
Maggie
March 25, 2015
I came in to get an oil change Thanks to Marion Rose she was awesome she made sure it was done and completed in a timely manner. She came to keep me updated with my car being servic Thanks to Marion Rose she was awesome she made sure it was done and completed in a timely manner. She came to keep me updated with my car being serviced More
by mizzbossi
Employees Worked With
Marion rode
March 18, 2015
Customer service visit I went to NWJC after a horrible visit at Dick's Country Dodge, I had probably the best experience I have ever at a dealership. They completed the serv I went to NWJC after a horrible visit at Dick's Country Dodge, I had probably the best experience I have ever at a dealership. They completed the service as I had requested, caught a recall issue and got me out on time to my next appointment. John was great and very helpful. Thanks for a great visit, I appreciate you crew. Jim B. Dodge enthusiast? More
by Jim b
Employees Worked With
John Retzlaff
