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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
October 13, 2015
Pre Owned Sales Crystal As a customer of Crystal I was very well pleased with her personal commitment of our family purchase of the 2015 Nissan Altima to prepare her for coll As a customer of Crystal I was very well pleased with her personal commitment of our family purchase of the 2015 Nissan Altima to prepare her for college. Currently owning BMW/Landrover products this vehicle Crystal sold us is comfortable and she was not pushy at all so that totally gained my trust an purchase. Hope she continue performing that way an When I'm in the market again you guys will be my 1st stop. More
by Roy Smith
Employees Worked With
Vince
October 07, 2015
Dishonest and Deceiving Won't honor its own advertising. Sends out a promotional offer and refuses to honor it even though all term were met. Adds thousands of dollars to veh Won't honor its own advertising. Sends out a promotional offer and refuses to honor it even though all term were met. Adds thousands of dollars to vehicle price for unnecessary paint sealers, upholstry treatment, window etching, dealer prep. Have to fight to get these taken off price but not sure they were because of confusing finance forms. Can't get straight answers from anyone. Horrible dealer, stay away!! More
by Pissed Consumer
Employees Worked With
Doug, Jeff, Maggie
October 05, 2015
bait and switch / beware of what they promise you over the p I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am co I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am considering trading my Jeep in and switching brands. The person the the phone advised me 99.00 for 3 oil changes, car washes, and tire rotations. I made an appointment, had the work completed to be socked with a bill of $173.00. I was told A) my new car took synthetic oil (which I was never advised) B) They had not ran the $100 special in months & C) I could pay for just the one oil change that would $80. So for $65, they flushed a 10 year relationship down the drain. Note: I provided the make, model, ect when I made the appointment. Be careful with this dealership and shop around. More
by Jhope923
Employees Worked With
Marion Chiaramonte
October 05, 2015
excellent and painless My salesman was Mohammad Mahnaei and he was wonderful to work with, this was the first time I bought a car on my own and he and the finance guys, allo My salesman was Mohammad Mahnaei and he was wonderful to work with, this was the first time I bought a car on my own and he and the finance guys, allowed me to ask ad many questions as I needed. Mohammad even checked on me days later to make sure I was happy with my purchase. Great salesman! More
by anjevan
Employees Worked With
Mohammad, Mike and Dalton
September 15, 2015
Four People in Contact, and Seven Call and no Appointment 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after e 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after explaining mailbox full - transferred to no answer and mailbox full 3. Went on line to make appointment - filled in all information and got to page of calendar and there were no date within the calendar that could be selected for an appointment 4. Help Chat came on line - I explained, she took all information for contacting me, VIN number, etc and said someone would call me that day. 5 Two days later, no call from them - called to make appointment - receptionist asked who did I want to speak with. I asked to speak to someone who could help me get an appointment for a warranty recall. She put me through to a girl who DID answer the phone. She said she wasn't in the right department and the only reason the call went to her was because she was answering her phone. She took my information and relayed to Robert L in Service department. Robert called me back, took all my information (3rd time to give this) AND he made me an appointment for today at 2:00 and he looked up and knew that there were two warranty recalls on the vehicle - good! 6. My daughter took the car in today at 2:00 for the appointment and there was no appointment. Girl said that Robert L. in service could not make an appointment. No parts are in, did not let me daughter remake an appointment. She has to CALL BACK TOMORROW! AND PRESUMABLY START THIS ALL OVER AGAIN!! More
by MaggieB
Employees Worked With
Robert L.
September 08, 2015
Ram 4500 in for repairs took 34 days still not right Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do that. Took truck in for several issues, truck shakes at certain speeds and had tire wear. This is third Dealership to see truck for this problem. Have put on two new front tires two front end alignments, had tires balanced several times, informed Northwest Dodge service advisor of this. Thirty four days later I was told the truck had been repaired it needed a front end alignment and the tires were rotate to different wheels was stated tires should be rotated to different wheel every 8000 miles. When I picked up truck valve stem caps were missing tires under inflated 20 lbs. Will not be back! More
by Never again
Employees Worked With
Michelle Torre
August 22, 2015
GREAT EXPERIENCE AND GREAT SALES PERSON I gave 5 stars beacause the experience I had at Northwest Dodge was amazing. Ms. Carole Alomepe is the best sales consultant I've ever met. She was ve I gave 5 stars beacause the experience I had at Northwest Dodge was amazing. Ms. Carole Alomepe is the best sales consultant I've ever met. She was very courteous and she also helped me make the right choice. She's an amazing lady and I would definitely recommend another person to her.....#happy customer. More
by stacy15
Employees Worked With
Carole Alomepe
August 14, 2015
WORST EXPERIENCE EVER!!! Worst experience ever! I am from Austin. I had made my deal online with the internet sales manager, Michael Cruse. We had already agreed upon price, t Worst experience ever! I am from Austin. I had made my deal online with the internet sales manager, Michael Cruse. We had already agreed upon price, terms and my wife provided everything he needed to have the paperwork ready to go as well as making sure the preowned vehicle we were purchasing was added to our insurance policy.We were also trading in a vehicle and my wife had filled out the preinspection estimate and received a certificate for full market value. We also provided all of the original paperwork with the car, recent repair ticket to demonstrate $1800 in recent replacement parts. Mr. Cruse assured us he had received everything and the vehicle "was ready to go." We explained to him the urgency of everything being prepared. THIS WAS ANYTHING BUT A NO HAGGLE/NO HASSLE EXPERIENCE!!! We knew Mr. Cruse would not be there the next day but he assured us his friend, Jeff Taylor, would take care of us and again reassured us everything would be ready to "sign" and "drive." Not only was Mr. Cruse not there, his "friend - Jeff Taylor" was not there and so we were passed along yet again to another sales person, Dax Edwards. This is where all of the real problems began. Not only was the vehicle not clean as we were promised, it needed an oil change, a brake job and was still being inspected and serviced, which we were quoted would take 2 to 3 hours and none of the paperwork was ready. He said they did not have our finance application and all but called my wife a liar. He was RUDE, ARROGANT, DEFENSIVE AND CONDESCENDING. On top of all of that, I went to inspect the vehicle back in the shop and IT IS DAMAGED!!! THERE ARE DENTS AND DINGS AND SCRAPES ALL OVER THIS VEHICLE, none of which are clearly portrayed in the pictures displayed online, nor verbally told to us when we inquired as to the condition of the vehicle. When we arrived at our appointed time, we discovered all of this and began the "waiting game" this dealership likes to play with all of its customers. We received excuse after excuse of why the vehicle was not ready. Here is the best part! Dax was trying to sell us the vehicle at a higher price!! We had already negotiated our deal the day prior and they tried to go up on the price after we drove 160 miles one way on a weekday! All Houstonians need to be aware of the lies, deceit and trickery this dealership plays. They do not care about your valuable time and will misrepresent the facts to you and give you excuse after excuse. We were willing to give them an opportunity to get things straight, so we left for lunch and asked them to call us. Two and a half hours later after no reply and me sending emails, texts, I finally called and asked were we going to be able to get the deal done and he told me at that point it would take 2 hours to get the brakes done and one a half hours to -- get this, sign the paperwork. SIMPLY RIDICULOUS AND ABSURD BEYOND BELIEF! DON'T WASTE YOUR PRECIOUS FAMILY'S TIME BY GIVING THIS DEALERSHIP ANY OF YOUR HARD-EARNED MONEY. I sent the sales manager emails and texts while all of this was going on while we waited in Houston for over 4 hours to get this resolved, and never had the courtesy of a reply. When I returned to Austin, I sent another email to the sales manager and still have not had the courtesy of a return phone call or apology for wasting 9.5 hours of my time while I drove 320 miles round trip, missed a complete whole day of work doing so, and waited 4 hours for a reply or return call/text/email. They obviously don't need any more business, they are too busy to take care of new customers. Quoted from my text with Michael Cruse: "Very good. I have the entire deal ready to go. The 4Runner is ready. My buddy Jeff Taylor will get you wrapped up." This is the promise we had received and so we headed to Houston to purchase the vehicle. Thanks, Northwest Chrylser Jeep and Dodge from Vaughn and Michelle Shelton. I think I'll send this to Jimmy Fallon of The Tonight Show to include on his "Thank You Notes" segment. More
by vshelton
Employees Worked With
Michael Cruse, Jeff Taylor, Dax Edwards
August 09, 2015
One of the best experiences in a car purchase. I was very happy with the way Krystal Sanchez worked with me on my car purchase.She worked with my trade in and got me the price I wanted.She is an as I was very happy with the way Krystal Sanchez worked with me on my car purchase.She worked with my trade in and got me the price I wanted.She is an asset to the company and I would highly recommend her to anyone looking at buying a new or used car.Friendly,attentive and willing to work for the customer.The entire dealership was fantastic.I called to check inventory to ensure the car I was looking at was in stock,not only did see assure me it was there and she had it pulled out ready for me to test drive when I got there at the time we agreed on.She even called my phone as I was 2 minutes late to make sure I was still coming....great service. More
by cjm514
Employees Worked With
Krystal Sanchez
August 07, 2015
Can never get any assistance with Service I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple tim I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple times, trying to get warranty performed on my truck and either no one answers the phone, or I get a promise for someone to call me back who never does. I figure someone is a very busy person as I never get a name or direct number. The times I have had my truck in for repair, I have always had to leave it overnight as the appointment time does not seem to mean anything. I was told the appointment is just to see the advisor, not to schedule repair. Because service dictates who I buy from, I will not be buying any vehicles from this dealership. I will say the advisors have been friendly when I went there. More
by byrnegreer
Employees Worked With
The mysterious Someone as no one follows through.
