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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
January 18, 2016
Rude, Horrible service I called to ask questions about a 2014 RAM 1500 posted online. I had specific questions regarding the after market wheels, tires and lift on the truck I called to ask questions about a 2014 RAM 1500 posted online. I had specific questions regarding the after market wheels, tires and lift on the truck. I originally spoke to Kayla, who could not answer those questions but assured me she would have someone from the used car department contact me with those answers. An hour and a half later, a gentlemen from whom I can't remember his name called me back. He preceded with all the quizzing questions of what I was looking for, how long I'd been looking, when I'm buying, so forth, so I cut to the chase and told him why I originally call and what I wanted to know about the specific truck. He put me on hold to come back and tell me "yes" the truck is here, when will I expect you? I again told him what I wanted to know and when he had those answers to call me back because this call was wasting my time! He then got really loud saying "you didn't talk to me, you didn't talk to me." I said no, I talked to Kayla and gave her the specific questions I wanted to know. He again said "but you didn't talk to me!" At that point I asked to talk to Kayla and he hung up on me. Guess the sell isn't that important to them, so I'll move on down the road... More
by hudsonelite5
Employees Worked With
Kayla and a used sales guy?
January 02, 2016
My first car. as soon as i walked in to the property i was greeted with many smiling faces. i was able to shop around without being being pressured to buy something as soon as i walked in to the property i was greeted with many smiling faces. i was able to shop around without being being pressured to buy something right away. I drove off the lot with my brand new Jeep Grand Cherokee. More
by MonicaCymone
Employees Worked With
Max
January 02, 2016
Wonderful and timely Very pleased with the outcome. The staff was great and not at all pushy. If the service department does as well as the sales team, you'll have a lifet Very pleased with the outcome. The staff was great and not at all pushy. If the service department does as well as the sales team, you'll have a lifetime customer. More
by Cherokee girl
Employees Worked With
Dax Edwards, Moises Avila
January 01, 2016
Great service I recieved great service at this dealership. I went on what seemed to be one of the busiest days 12/31 New Years and still recieved fantastic service. I recieved great service at this dealership. I went on what seemed to be one of the busiest days 12/31 New Years and still recieved fantastic service. Max Dao helped me and he was very personable and tentative. Thank You Max More
by Cammie123
Employees Worked With
Max Dao
December 31, 2015
Amazing Great experience from start to finish. Jason worked with us to make sure we found the PERFECT jeep. The best salesperson to work with. No high pressur Great experience from start to finish. Jason worked with us to make sure we found the PERFECT jeep. The best salesperson to work with. No high pressure sales. Quick transaction. More
by Cypress Jeep Happy
Employees Worked With
Jason, Shawn, Ruth
December 19, 2015
Very Helpful Had a bad clutch and wasn't optimistic that the dealer would accept a trade in, but I was wrong. Sylvester was a great help and I appreciate all that Had a bad clutch and wasn't optimistic that the dealer would accept a trade in, but I was wrong. Sylvester was a great help and I appreciate all that NW Dodge has done for me. More
by ssearby
Employees Worked With
Sylvester, Jason, Leyra
December 07, 2015
Amazing Experience(s) Maggie Prokos (sales) and Shawn Cranford (finance) were absolutely incredible. Maggie knew/knows her products and inventory, understands and respects Maggie Prokos (sales) and Shawn Cranford (finance) were absolutely incredible. Maggie knew/knows her products and inventory, understands and respects the customer's time and my impatience, and most importantly makes you feel like you're part of the family. Shawn, well with this guy I have to say this was the most painless part of a car-buying experience I've ever encountered. Usually you wind up in a finance person's office at the end of a brutal sale only to be confronted with a pushy after-the-sale finance person pushing warranties, among other things on you. Shawn was super nice, quick to the point of the products, explained them very well, and was in no way pushy about the experience. That made me very happy and was without a doubt the sole catalyst in me spending another $2500 on an extended warranty. All in all I have to say car-buying in the past has always been one of those "I would rather be pulling teeth" experiences for my wife and I. I walked into the Northwest dealership on Friday at 1:45PM and was out the door by 4:00PM with exactly what I wanted for a trade amount and a new vehicle (2016 300S). My experience (and the deal too) was so good in fact, the wife and I returned on Saturday morning and drove off with another new vehicle (Dodge Journey Crossroads) for her. Wonderful experience and I would highly recommend this dealership and it's staff to anyone looking for new Dodge, Chrysler, Jeep, or used vehicles. Prior to this experience, I would have never given any car dealership I've dealt with any more than a C+ rating. This however gets a full A++++ rating from the wife and I both. Maggie, Micah, Shawn, Bob, and many others that simply walked by and talked to us with a smile (and in one case a good joke) - I simply say THANK YOU! More
by TWEDLAKE
Employees Worked With
Maggie, Bob, Shawn, Micah
December 03, 2015
Great only stopped to look.. The sales staff was very friendly and did not use pressure. A great deal was made on a new ram and trade in was more than fair. only stopped to look.. The sales staff was very friendly and did not use pressure. A great deal was made on a new ram and trade in was more than fair. Very pleased and highly recommend this dealership More
by Ttflh
Employees Worked With
Rick
November 29, 2015
Excellent service I was not expecting to buy a truck today but I did. This is the third vehicle we have bought from Northwest Dodge and we will continue to go back. Fro I was not expecting to buy a truck today but I did. This is the third vehicle we have bought from Northwest Dodge and we will continue to go back. From the front door to the final handshake, everyone was amazing. More
by Ameslaugh
Employees Worked With
Dax, Moises, Karen
November 11, 2015
Helpful Hands. Everyone ws very polite, helpful, and friendly. They moved quickly and fully explained everything. Everyone was great. I loved my experience and would Everyone ws very polite, helpful, and friendly. They moved quickly and fully explained everything. Everyone was great. I loved my experience and would recommend people to go there as well. More
by MeleaP12
Employees Worked With
Dalton - Finance. Ruth - Customer Help. Jason - Sales.
