Northwest Chrysler Jeep Dodge - Texas

Total waste of my time, not even worth 1 star (poor) First let me say that I have bought 3 vehicles from North West Doge in the past and have been up to this point delighted with the service, that all ch First let me say that I have bought 3 vehicles from North West Doge in the past and have been up to this point delighted with the service, that all changed this week . My story I searched the Internet for a trade in price on my car , because It is a high dollar/ low volume car, an online quote was not possible. The very next day I get a call from Richard Farenhold of North West Dodge asking if I still had the car because he had a Client that wants the exact car , he had been looking for this car for months and it was at the top of his "need to buy" list After meeting with Richard, I spend 4 hrs waiting for them to give me a quote, the alarm bells should have rang at this point , evetially I received an acceptable quote and apologies for the delay as they were waiting for replies from other dealerships !!!!! So there was no "Client" that wanted to buy this exact car, it was just punted out to all the high end dealerships. Finally we agree I would transfer the car to them on Thursday (today) After completing and signing all the required paperwork and the document reviewed by Grant Rhine (USAA Manager) all that's left to do is to get the exact mileage (a few miles different than Monday) I grab a coffee outside when Grant comes out and said that he had just been called by his "Big boss" and that he had been told not to buy my car and that his boss had "cut his legs off from under him", nothing he could do. No explaination was offered or given . There is a level of emotion attached to any car, I was already stressed at letting my dream car go earlier than expected, the very last thing I needed was this additional stress. Would I use North West Dodge again ? Resounding NO , they were in my opinion, economical with the truth from the start, being told by Richard that he had spending authority up to 15 million dollars earlier today sticks in my throat. Anyone considering either a trade in or buying a car from North West Dodge ? In my opinion, forget it After speaking to another dealership and relaying this story, he said yeah I'm really sorry you had this experience, I've heard similar stories before when dealing with North West Dodge So it's probably not just me "We hear you" is the current spin from Dodge , how about you change that North West Dodge to "We don't care how much we mess you around, because we are so financially strapped right now we can't afford your car" That' I s just my unsubstantiated opinion. Yet they still punt out the rough and ready Viper for >$145k I really hope that the Chrysler head office reads this and are suitably embarrassed, but I doubt they will be either allowed to see it or give a flying F about this discraceful event. To say I'm extremely angry is an understatement. More

Bought a NEW journey. Leaking oil from week 1 going on 8 mon Oil leaking from week 1. Going on 8 mons now have gotten no where. Chrysler manufacturer is just as bad. No one knows what to do. Who to contact. They Oil leaking from week 1. Going on 8 mons now have gotten no where. Chrysler manufacturer is just as bad. No one knows what to do. Who to contact. They want to use my warranty and replace my engine. Basically im paying for their lemon. I want to get a group of unsatisfied customers with the rude service dept. Their fraud investigated. Completely disgusted. Not one apology, not one call from a lead manager. Just told to top off my oil ever gas fill up to fix my problem. More

Horrible buying experience When it takes 4 trips to the dealership to purchase the vehicle because of misleading information, wrong year typed on the contract only to return to When it takes 4 trips to the dealership to purchase the vehicle because of misleading information, wrong year typed on the contract only to return to sign everything all over again, sale price of the vehicle changing on every return visit (due to the dealership) and a 3 hour waiting time for an oil change...........it's time to move on to another certified Dodge Dealership. More

Great experience Was looking for a very specific trade in deal. Knew the car I wanted and they had the exact model, great deal, super service and the sales manager, Ke Was looking for a very specific trade in deal. Knew the car I wanted and they had the exact model, great deal, super service and the sales manager, Kevin, made it quick and easy. More

Very helpful and nice I was pleased at how quick it took and how helpful and nice they were in assisting me with my purchase. It's my third purchase from them today. I was pleased at how quick it took and how helpful and nice they were in assisting me with my purchase. It's my third purchase from them today. More

Great customer service Kevin, Tin, and Johnathan all helped me. Great service. I didn't have to wait long and they were very professional. I would definitely recommend anyon Kevin, Tin, and Johnathan all helped me. Great service. I didn't have to wait long and they were very professional. I would definitely recommend anyone to them! More

Craig was a great salesman Dealership kept in contact and worked to close a good deal. Craig was a big help all along the way. Would return to this dealership. Dealership kept in contact and worked to close a good deal. Craig was a big help all along the way. Would return to this dealership. More

Service center Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. More

Outstanding Northwest Dodge has helped me twice now with a truck and SUV. John Prince is awesome. Ask for him. Both times have gone very smooth. Northwest Dodge has helped me twice now with a truck and SUV. John Prince is awesome. Ask for him. Both times have gone very smooth. More

experts in wasting your time I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment or you just put your vehicle in line at 6am and wait for them to open at 7am (so you be the first one) they still going to take at least 2 hours to change your oil and on top of that they always have this sad unhappy bossy face they talk to you like you're asking them money not a customer who is there to spend money and expect a good service anyways I purchased one of their service packages which includes 3 oil changes 3 tire rotation and 3 car wash but this is the second time I take my truck there and have to wait for more than 2 hours to find that they didn't wash the truck or rotate the tires because as they claim the tires don't need to be rotate and they don't have enough time to wash the truck finally today when I asked them about the report the receipt that shows what service they performed on my truck and to provide the remaining balance of my service package they said the printer is not working and the cashier has already left Don't go to northwest dodge and probably no one including my stupid xxx should buy a dodge in the first place. More