Northwest Chrysler Jeep Dodge - Texas

Awesome Customer Service support. Kristen is always very helpful and a great service advisor. Thanks for having a wonderful and efficient team. Kristen is always very helpful and a great service advisor. Thanks for having a wonderful and efficient team. More

Location is clean, staff is always helpful, free beverages and fast customer service with follow up through text messages. Great communication. Always giving me an update. Vehicle came out on time a beverages and fast customer service with follow up through text messages. Great communication. Always giving me an update. Vehicle came out on time and all issues were fixed. More

Just because I have a fleet account, does not mean that you overcharge. For a front break repair and to get a extra set of keys, the charges were $1300 and upwards. $550 for a new key, that's so wrong and you overcharge. For a front break repair and to get a extra set of keys, the charges were $1300 and upwards. $550 for a new key, that's so wrong and unethical. I will make sure to post this on social media. The loaner car that I received, I drove less than a hundred miles and had to put $60 worth of gas. More

Ms Kristin Crenshaw did outstanding customer service for warranty questions. Very helpful advice- I will come back to your dealership and recommend anytime Chris von Sehrwald warranty questions. Very helpful advice- I will come back to your dealership and recommend anytime Chris von Sehrwald More

Location is clean, staff is always helpfull, free beverages and fast customer service with follow up through text messages. beverages and fast customer service with follow up through text messages. More

Great communication. Always giving us an update. Vehicle came out on time and all issues were fixed. Always giving us an update. Vehicle came out on time and all issues were fixed. More

I bought my vehicle from a nice salesman here over a month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize beca month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize because there is some sort of issue. To get this corrected, I reached out to make sure of a good time to drive out there and someone could help me. They turned me away once I arrived stating that no one that could help was available for me. Later, I tried to reach out to the person that helped me sign all of my paperwork, after a little push back from them they spoke to me but would stop communicating with me before actually helping me, as well. The customer service and work ethic at this dealership is disappointing and I would not recommend this dealership or its personnel. I still don’t have the features working on this vehicle that I paid for because this dealership’s complete lack of professionalism. More

They do good work, take care of you and explain everything in detail and follow up. everything in detail and follow up. More

The oil change and tire rotation I went there for didn't take as long as I thought it would. take as long as I thought it would. More

Customer service is non existent. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. More