Northwest Chrysler Jeep Dodge - Texas

Your are the worst dealership in Houston. You ruin my sons car after it was brought in to get a seatbelt light off. Now it needs an engine because as usual you did something wrong and will not fess up t sons car after it was brought in to get a seatbelt light off. Now it needs an engine because as usual you did something wrong and will not fess up to your wrong doing. I just beat cancer and I’m not going to be beaten by you. That horrible service advisor Phil recommended some other services that it needed. One of them was a flush where they did not replace the fluids. We got down the street and the truck started smelling. We pulled over and I said then that they forgot to replace the fluids. We called but everyone was gone. We had to wait till the dealership opened after the holiday. Now they are saying it needs a new engine. And we pay for it!! It didn’t need one on the way in. I’m not letting this go. I paid 1700 dollars for you to do some work not work to break his truck. More

Very disappointing experience. Will limit my spend to Oil Changes only. I have always struggled with the inflated cost of services but to have to deal with disrespectful employees claiming to be Management i Changes only. I have always struggled with the inflated cost of services but to have to deal with disrespectful employees claiming to be Management is unacceptable. Had a gentleman actually call me an xxxxxxx for looking for my truck when they could not find my Truck or Keys. I do appreciate Ms K Woods calling to apologize on behalf of her teammate. More

buyers beware! If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for what was supposed to be a brand new vehicle only to find out that it was what the managers drove. And boy did they drive the heck out of that vehicle. Had to wait around for financing for over two hours, apparently only one decided to work that day. Financing then, after we told them that we didn't like those numbers and that we were going to use our own financing decided to laugh at us. Wow that's unprofessional. We had to bring the vehicle back the next week because again the manager who drove it before us messed up the rims on one side and had weather stripping sticking out. So back we go to drive 30 miles to get something taken care of that honestly could've been fixed during our two hour wait when we purchased the vehicle last week. When we finally were able to pick up the vehicle after said things were fixed the radio had malfunctioned and the backup camera was no longer working properly. Not what you would expect when you buy a brand new vehicle, maybe from a used vehicle. Then came us waiting for them to pay of the vehicles that we had traded in. They told us the expected wait was no more than 10 days, flash forward to 3 weeks and they have yet to be paid off. Every time I would try to speak to dannie, who was our salesman, he would say he wouldget back to me but never would about the financing, he would get back to me about leaving a positive review for him but not about the things I had asked him. Finally got tired of dealing with Dannie so I demanded to speak to a manager, got transferred to the GSM, Jim. He seemed very understanding and was wanting to make things right. He said that he would find out why the vehicles had not been paid off yet and would get right back with me. Flash forward to the next day in the afternoon still no phone call from Jim with answers. I call again to figure out what the issue is and demand to speak to someone higher up. Now speaking to Rick the manager and he had no interest in making this right or doing any type of costumer service. Just a quick lesson for you boys down there at the office your customer service doesn't end when the client drives off the lot with said purchased vehicle. It continues on and on so that hopefully the customers come back to you for another one or they tell their friends and family about the wonderful experience they had and for them to purchase their next investment there. Customer service is how you want your business to be known for. Dearest dodge: is this how you want your business known for? Horrible customer service? Better yet no customer service? Update: found out through our bank that our check was cashed by the dodge dealership on the 15th. Now on the phone with corporate filing a formal complaint and will be speaking to my lawyer. Update: spoke to corporate and they tried to get ahold of financing but no shocker here they weren't available. Case filed. I then called back to northwest dodge to speak to Rick (hope I'm getting that spelling right) the manager again to see what he had to say about the new information that I was told from our bank and to inform him that I had filed a formal complaint with corporate. He then proceeded to yell (yes yell, he raised his voice and verbally assaulted me) at me telling me that that was not what he said (talking about the check not being cleared) and that after telling him that I made a formal complaint against everyone we dealt with and gave them names he said "I hope you get the spelling right" then proceeded to yell at me some more. Wasn't till after I raised my voice and told him that he does not speak to a woman that way did he finally calm down enough to let me speak. I have never in all my years been treated with such disrespect from a huge company. I really hope someone sees this and sees that this company does not live by its values as it is advertised which says "We treat people R.I.G.H.T. with Respect, Intelligence, Greatness, Honesty, and Teamwork." Apparently your manager Rick didn't get this statement in his orientation. More

Marrion who works in thw Service dept. When bringing my Charger in for warranty or service work I have made it a point to deal with Marion Chiaramonte.. She has been great through every pr When bringing my Charger in for warranty or service work I have made it a point to deal with Marion Chiaramonte.. She has been great through every process and visit More

Marion Chiaramonte Super Customer Service Marion serves her customers with genuine concern and keeps us informed on the status of all service being performed. I have been dealing with Marion Marion serves her customers with genuine concern and keeps us informed on the status of all service being performed. I have been dealing with Marion for years and it is because of her that I will continue returning to your dealership. More