Northwest Chrysler Jeep Dodge - Texas

Man the worst dealership to go get service, in Houston Texas. I want to start out with Kristen Crenshaw still have her job… the worst person ever!! She made me spend money and even tried to pocket 600 buc Texas. I want to start out with Kristen Crenshaw still have her job… the worst person ever!! She made me spend money and even tried to pocket 600 bucks… talk to cara or however you spell her name but she is the manager.. she was terrible she told the George to put a use part on my truck, just to get me out of the rental I had only 3 days. And my truck been there since March… talked to Chrysler about the whole thing. All I got out of Chrysler is they are independently own. I talk to George he is the service supervisor.. the worst guy. It took me calling a Mechanic out of reading Pennsylvania to tell him the reason my truck was running hot… that’s with his boss told him to Get it off a truck they had in the back.. if you guys looking to get a 3500 from that place, make sure your part is on there because they are shady there I reached out to the gm.. this is week 5 no word no nothing I spent so much money there because of Kirsten Crenshaw… HE knows nothing about PARTS IM STILL GOING THROUGH THE SAME xxxx SINCE MARCH THEY DIDNT DO ANYTHING ABOUT IT. My alignment still messed up.my truck won’t shift gears properly my truck still running hot… and I PAID FOR A BRAND NEW TURBO ACTUATOR BRAND NEW COOLER TANK FOR MY COOLANT SO MY TRUCK WILL STOP RUNNING HOT… THAT IS THE PRT THE MANAGER TOOK OFF. A TRUCK TO PUT ON AND EVERY SINCE THEN MY TRUCK BEEN ACTING UP!!! I TOLD CARA OR HOWEVER YOU SPELL HER NAME… you shouldn’t treat customers like this but you live and you learn about stupidity of that group and I don’t recommend no one to go there by the way my truck was there for 3 months…. This was the worst experience ever I’m going to Ford or even Chevy but Chrysler can keep this xxxxxxxxx worst customer service I have all my receipts and I they will be paying me back the money I lost for not working… see you guys soon :) More

I booked my Charger Hellcat in for it’s 12 month service as a first time customer of this dealership yesterday, Jan 28th. When I dropped it off I asked if they did a courtesy wash and whether that was an au as a first time customer of this dealership yesterday, Jan 28th. When I dropped it off I asked if they did a courtesy wash and whether that was an automated one. They said yes it was so I asked them to please skip the wash (I have ceramic coating and do not EVER take the vehicle through an automated “scrape-n-wash”). I was told that the service would be about $1000… for a 12 month service and State Inspection. Nothing else. The services they were to perform included a Wheel Alignment, Fuel Injector Clean and Service, Throttle Body Decarb service and Rear Diff Service. I told the service tech, Cynthia, that most of that felt unnecessary at 12 months and 9500 miles and asked her if this was required maintenance by the manufacturer. She said yes absolutely and pointed me to a web page that had these services listed as required. The page had, “Northwest Dodge, Chrysler Jeep” at the top of the page. She highlighted the, “Dodge, Chrysler, Jeep” part and said, “see, this came direct from the manufacturer!”. This is my first Dodge vehicle so I figured maybe it’s some special requirement for these high performance engines, left my key and went home. When I got home I looked at the manual and of course, none of the services listed above are on the service schedule. I contacted Cynthia and explained that I can see the service schedule and it doesn’t include any of the extra services she told me were required. She said she was sorry she didn’t realize I only wanted the factory service items done (even though she had specifically highlighted the page and told these services were factory required) and that they were almost done with the car and the services were complete so they couldn’t stop it. This was around 30 minutes after I dropped the vehicle off. She said she’d talk to the service manager and see what they could do. I got a phone call from the Service Manager, Kara, who’s line was essentially that the page the service agent showed me was provided to them by Dodge so they ARE factory required services and that if I wanted the factory service as listed in the owners handbook I should have bought the book in given to them as a guide. She also said that the service schedule in the owner’s handbook is, “just a rough guide for owners, not an accurate list of required service items”. She said she’d knock something off for the inconvenience but that was it (bought it down from about $1000 to about $800). I have spoken to several people who know much more about this vehicle than me since the service (including a 28 year Dodge tech) who all agreed that none of the services should have been added as given. The alignment should have been added after a test drive if needed, along with MAYBE the diff service (but again, only after checking and finding it’s needed as most vehicles at that mileage won’t need the service). They all agreed the Fuel injector service and Decarb were a complete waste of money at that mileage. I got the message that my vehicle was ready for pick up approximately 5 hours after I dropped it off… so one question is, if most of the services I didn’t want were already completed when I called the service advisor 30 minutes after dropping it off, what did they do with it for the other 4.5 hours? As final kick in the face, I got a message that my car was in the wash and would be ready soon. I replied and told them I specifically asked them NOT to wash it and was told, “I had them hand wash it since there were a few handprints on it after your services” (this is verbatim from Cynthia). They of course didn’t notice I have a dash cam installed in my vehicle and of course when I checked, there was no hand wash, it was put through the automated wash exactly like they said they would not do. I give them 2 stars instead of one because as far as I know they did perform the services I paid for, and the service advisor was always friendly and courteous, if not honest. But that’s all the positive I can say about them. UPDATE 2/11/21: I was contacted by Lonnie Gipson, the GM of the dealership, to discuss my experience. He agreed that I should not have been sold anything other than an oil change, state inspection and wheel alignment. I should certainly not have been sold a wheel rotation since I have different sized tires from the factory so there could be no rotation. He did say that the webpage the service advisor showed me was part of software provided to them by the manufacturer, but the service advisor should have known that with my mileage she shouldn’t have offered those services. He offered to refund me for the unneeded services, so I met with him to pick up a check. The check was for about 60% of the extra I paid, so I e-mailed him again and he issued another check for the remainder. At all times Lonnie was polite, understanding and easy to work with. Although I had to go back to him to get the rest of the money, he was happy to refund me without a fight or a lot of work on my part. I appreciate Lonnie’s response, although I don’t feel I could trust the people I’d work with day to day well enough to go back to Northwest Dodge (if my interaction with the service manager, Kara, had been like my interaction with Lonnie, I could have put it down to an inexperienced mistake by the service advisor, but I had to post reviews to get a good response). In short, I have now only paid for the services I should have paid for originally and I appreciate that very much. More

They sold me a car with NO TITLE I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group dealership. They sold me a car that has NO title. I paid cash (check) in full for a 2018 Alfa Romeo Giulia in January 2020. They told me at purchase there were no issues/liens with the title - BTW, I had asked them about this specifically, and they assured me there were no issues and no liens. It is now August 2020 – almost SEVEN months later- and I still have not received my plates or title. So, the car I bought at NW Dodge with cash paid in full cannot be legally registered to drive in Texas. There is more. The car started sending out warning messages, so I took it to a dealer closer to my home for evaluation. The Alfa dealer informed me the car had previously been involved in a MAJOR collision - this information was never disclosed to me (NW Chrysler claims they had no knowledge of any previous collision or damages – is that even possible despite their extensive trade-in intake /check-in process??). In any case, the previous repairs resulted in water leaking in and corroding the wiring harness/electrical system. I have been told it will require over $7100 to repair the car (replace the entire wiring harness). The car sat in the repair shop since June 8th, awaiting $7100 worth of electrical repairs. As of August 5th, 2020, I have no plates, no title, and the temporary tags have expired months ago. The car cannot be registered/driven legally, and I cannot sell it in its current condition, since it has NO TITLE. I have called Northwest Chrysler Dodge Jeep too many times to count since January, trying to find out where my plates and title were, but I was never, ever given a straight answer. I still to this day do not know where the title is!! The motto for NW Chrysler, a part of the Ken Garff Automotive Group, is “We Hear You” – haha, really?? Who are you kidding? I have reported this situation to the Texas DMV. There is currently an ongoing DMV investigation of this dealer. Texas law requires all dealers to transfer title to buyer within 30 days of purchase. It has been almost 200 days, and still I have no title. But of course they still have my money. When you go to a dealer licensed by the State to sell cars, you expect that they will follow the laws and statutes imposed by the State to protect us, the customer. You would never expect that they would try to leave you holding a car without a title, one that cannot be legally registered to drive. Just remember this before buying your next car. I can only speak for my situation, but I feel that this business has shown absolutely no consideration for all of the time, trouble and expense I have wasted throughout this incredible mess. Their failure to communicate openly with me for months about the title problem, in my opinion, shows absolutely ZERO concern for me as a customer. Seven months later, I still have not received what I would consider an acceptable resolution to this situation. My only recourse it appears, is to now file a lawsuit for damages. What a company!! I just thought you might like to know my experience with NW Chrysler Dodge Jeep in Houston, a member of the Ken Garff Automotive Group. Use this information as you see fit before buying your car. More