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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,074 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 09, 2023
I felt like the entire process was a little slow. Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! More
by maxnlambert
Verified CustomerEmployees Worked With
Mel Hanvelt
July 08, 2023
FOR MAKING AN APPOINTMENT TWO DAYS IN ADVANCE TO PROGRAM A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION U A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION UNTIL TWO HOURS LATER WHEN I WENT TO STRETCH LEGS AND FOUND OUT MY VECHILE WAS READY. More
by firemantom2015
Employees Worked With
NO NAMES
April 03, 2023
Love my Town and Country Van, but DO NOT buy a warranty from this dealership. I bought a lifetime warranty from them when I bought my van in 2015. I specifically asked before buying the warranty if I would from this dealership. I bought a lifetime warranty from them when I bought my van in 2015. I specifically asked before buying the warranty if I would have to bring it to a dealership for the warranty work and was told that I could bring my van to any reputable car shop, not my brother fixes cars out of his garage type place, but a regular shop. I would not have bought it if work had to be done at the dealership and the guy selling me the warranty knew that. Jump forward and I'm stranded out of town with an engine that is overheating and limp into a car repair shop that I know does warranty work. They called the warranty company and was told I had to have my van repaired at a dealership! I called and was on the phone dealing with the warranty company for over 3 hours, only to find out the warranty salesperson lied to me. I had to have my van towed to a dealership and wait out of town for two additional days because the work had to be done at a dealership! When I got home I went into Northwest Chrysler Jeep Dodge Ram and all I got was a "sorry he didn't tell you the truth when you bought it, but we can't be held responsible for what that individual did years ago." So they were good for the van purchasing, but DO NOT trust them for anything beyond that. The people I worked with were gone shortly after I purchased the van and now I'm on my own with no support from the dealership. More
by Julie
Employees Worked With
They have both left the dealership
