Northwest Chrysler Jeep Dodge - Texas

Great service. Mary was informative about what needed to be done. Vehicle was ready before ahead of schedule. Mary was informative about what needed to be done. Vehicle was ready before ahead of schedule. More

Did a great job with oil change and tire rotation and will be coming back! will be coming back! More

The service was pretty good. I called around 12 noon and was scheduled for and appt. to get Express Oil Change Service for 2pm same day. I was in and out by 2:30pm. I only gave 4 I called around 12 noon and was scheduled for and appt. to get Express Oil Change Service for 2pm same day. I was in and out by 2:30pm. I only gave 4 **** because no one was available at the Express Service Desk and the Reps kept saying they were out to lunch. Never the less once Jannell the Service Advisor realized I needed assistance, she jumped right on it and took great care of me. I was done in 30 minutes tops. OH'... The price was very reasonable! More

Helpful staff willing to answer questions about a particular issue that you may have about your vehicle particular issue that you may have about your vehicle More

You straight out lied to me! You never delivered on the interest rate you stated 5.49% Your lack of ethics and your word is worth nothing. You never delivered on the interest rate you stated 5.49% Your lack of ethics and your word is worth nothing. More

The customer service at this location falls second to none! I came into the location knowing exactly what I want and they gave me more! Terican was by far the best salesman I have ever encountered. Keep none! I came into the location knowing exactly what I want and they gave me more! Terican was by far the best salesman I have ever encountered. Keep up the amazing performance! More

Everything was great they explained everything to me answer all questions I had went to all paperwork told me about payment and warranty and extended warranty when my payments would be due walked out to answer all questions I had went to all paperwork told me about payment and warranty and extended warranty when my payments would be due walked out to car explained different options car had explained them I'm going tell all my friends and family about your dealership and how kind and helpful everyone is with different information More

We made an appointment online with our advisor Kristen at 8am only to find out 30 minutes from another irate customer that she didn’t come in until 10. The advisor that ended up helping us did not listen to 8am only to find out 30 minutes from another irate customer that she didn’t come in until 10. The advisor that ended up helping us did not listen to our concerns and we were charged two different diagnostic fees for the cherokee. The canned Text messages were not helpful and it took over 2 weeks to get our son’s vehicle back with only one of the 2 concerns addressed. When my wife inquired about the 2nd concern he said that I told him not to worry about the transmission issue, which was far from the truth and she was in the room listening to our conversation. This is by far the worst service experience we have had in our 20 years here in the Houston area and will not continue our service with this dealership and will recommend others stay away as well. More

Extremely helpful with my maintenence issue. Also assisted with coordinating transportation to the dealership to pick up my vehicle. I was very pleased with the work completed. Also assisted with coordinating transportation to the dealership to pick up my vehicle. I was very pleased with the work completed. More

Great service, very well organized, Always a good experience. very friendly staff, Hector is always so hepfull, they really care bout the customers experience. very friendly staff, Hector is always so hepfull, they really care bout the customers More