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Northwest Chrysler Jeep Dodge - Texas

Houston, TX

Overview
Reviews
4.4
1,106 Reviews
Call Dealership (832) 912-2500

19616 Northwest Freeway

Houston, TX

77065

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Showing 1,106 reviews

January 26, 2025

Go somewhere else save yourself a headache and bad experience from sales and service and all unproductive and unprofessional people that works there. More

by Stivesslm2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All dealer
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Jan 27, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

It's disappointing to hear about your experience with our sales and service teams. We strive for professionalism and productivity, so this feedback is concerning. If you're open to discussing further, please reach out at your convenience so we can address these issues directly. Thank you, Sherry Purswell - Service Director - 832-919-7506

January 26, 2025

They made it easy and quick, Doug was very good to work with again, he’s great. More

by brianstephens1556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez, David Montoya, Moises Avilla, Jordan Pillow
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Jan 27, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Brian, thank you for taking the time to review Doug and Northwest Chrysler Jeep Dodge Ram! It really means a lot to hear that you're happy.

January 21, 2025

5 Stars, I didn't have an appointment and the service was excellent and very fast More

by yelenismarrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Jan 21, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thanks so much for your review. We look forward to your next visit to Northwest Chrysler Jeep Dodge Ram!

January 17, 2025

Service departments 20x better than it was 4 years ago. I had to add 1 word More

by lesharrison30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Jan 20, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We are thrilled to hear that our service team has improved so much over the years. Thank you for supporting Northwest Chrysler Jeep Dodge Ram! See you next time!

January 15, 2025

Matthew did a great job. Service was spot on, timely and complete. Would highly recommend. More

by marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 15, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Marvin, thank you for leaving Northwest Chrysler Jeep Dodge Ram a five-star review! We will pass your kind words along to Matthew. See you next time!

January 14, 2025

They don’t take care of the people that come there for services on their truck More

by billblan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nrian
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Jan 15, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We pride ourselves on our exceptional service, so I'm sorry you didn't have a better experience. If you're interested in sharing the details of what happened here, we would appreciate the chance to speak with you. Please reach out directly. Thank you, Sherry Purswell - Service Director - 832-919-7506

January 01, 2025

Jeremy and Craig were out standing. I really appreciate the effort and getting my truck fixed. I will take it back when needed. Thank you guys. More

by f900mx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 02, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We're delighted to hear that Jeremy and Craig provided outstanding service at Northwest Chrysler Jeep Dodge Ram. Thank you for trusting us with your truck, and we'll be here whenever you need assistance in the future!

December 17, 2024

Service is prompt, waiting area is clean, comfortable. Great amenities, free coffee bar. Service was prompt, delivered as promised. More

by n5bia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Dec 17, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for sharing your experience with us at Northwest Chrysler Jeep Dodge Ram! We're delighted to hear that our prompt service and comfortable amenities met your expectations. We look forward to serving you again in the future!

December 15, 2024

Super friendly staff, they did not have the exact vehicle i wanted but went above and beyond to locate it and have it delivered to the dealership the next day. My sales team kept me updated on the delivery More

by jdejean26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Chung, Kevin Kaiser, Eddie Barker
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Dec 16, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for the glowing review! We're delighted to hear that our team at Northwest Chrysler Jeep Dodge Ram went above and beyond to find your desired vehicle. We appreciate your recommendation and are here if you need anything else!

December 08, 2024

Matt is always helpful with getting my vehicle service done quickly and efficiently. Also doesn’t try and sell me on services that are really not necessary. More

by Rjonec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Glaser
Report | Print
Dec 09, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We're glad to hear that Matt has been providing you with efficient and honest service at Northwest Chrysler Jeep Dodge Ram. Thanks for sharing your experience!

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