Northwest Chrysler Jeep Dodge - Texas
Houston, TX
Filter Reviews by Keyword
By Type
Showing 1,130 reviews
Good Day, I wanted to advise that take care when working with this dealership. I will say the sales staff did work well with me on selecting and buying my last Truck here at NWD. Bit I have to say the suppo with this dealership. I will say the sales staff did work well with me on selecting and buying my last Truck here at NWD. Bit I have to say the support and service after the sale is simply terrible. They processed and paid off my trade-in late causing me to have to pay a late fee on that account to close. And then I'm still now going on 12+ weeks and still driving on dealer temp tags and no registration. I have called the dealership at least 10+ times to check and keep being told that the state is just slow on delivering. But I think their processing at the dealership is the cause and explains why I'm paying late fees. I have 2 friends that have also bought vehicles (at different dealers) since I have bought mine and they all have their permanent plates and registrations... Please stay away as this dealer will not support you after you pay and buy their product.. More
Ask for Donovan! Great staff and service...even got a nice coffee from the in-house barista while we progressed through the process and paperwork. Just watch for thos Great staff and service...even got a nice coffee from the in-house barista while we progressed through the process and paperwork. Just watch for those dealer add-ons. More
Ms. Alexia provided exceptional customer service throughout the warranty process, effectively addressing all noted vehicle concerns. The service team's assistance was invaluable in resolving multip throughout the warranty process, effectively addressing all noted vehicle concerns. The service team's assistance was invaluable in resolving multiple issues, ensuring the vehicle's timely return. I look forward to utilizing their services for future maintenance and repairs. More

