Northwest Chrysler Jeep Dodge - Texas

I went in with a pre-approval from a bank and asked them to only run with that, but without my consent, they ran my credit through 9 other companies. When I filled out the application, I even verified that to only run with that, but without my consent, they ran my credit through 9 other companies. When I filled out the application, I even verified that they are ONLY running it through my bank. At the end & 10 hard hits on my credit later, I still wound up with the loan from my bank. The day I got it, there was a tornado nearby, so to say the day was long & stressful, is putting it lightly. They told me they’ll call me to bring the car back because there’s a sensor malfunction and to buff out the really bad scratches & small dent on the driver’s door. 2 weeks later, no word. When they called to tell me my license plates were ready, I followed up about the 2 issues they told me they’d take care of and I was told I’ll get a call back. It’s been almost another week, still no word. Guess I’ll be calling to follow up again :( More

Changing ownership. Fired the lady that setup my rental car and didn't bother to notify me so I wasted 2 hours on my day coming there to get my truck repaired after I s Fired the lady that setup my rental car and didn't bother to notify me so I wasted 2 hours on my day coming there to get my truck repaired after I set up everything last month. Mechanic changed my oil and suggested I desperately needed a air filter and didn't even bother to check it. It was changed 3 weeks ago. So much for trusting ya'll. Taking my business elsewhere and tell all my coworkers at FedEx across the freeway to go elsewhere!!!! More

Salesman listened to what I wanted and the Finance team made it easy to close the deal. made it easy to close the deal. More

Myriam was very nice. She made sure the car was ready in time and kept me updated on progress. She made sure the car was ready in time and kept me updated on progress. More

I was treated very well got my van right in and repaired issue and got me back quickly. I appreciated the exceptional service o received. Thank you. issue and got me back quickly. I appreciated the exceptional service o received. Thank you. More

Outstanding communication! I was kept in the loop on every stage of the service. Everything was explained clearly. I was kept in the loop on every stage of the service. Everything was explained clearly. More

Extremely displeased. Last service was I dropped off my '21 Charger Scat Pack for Rim Repair. A couple days after getting my car back I went to remove each wheel to clean Last service was I dropped off my '21 Charger Scat Pack for Rim Repair. A couple days after getting my car back I went to remove each wheel to clean the brake calipers and found 1 wheel missing a lug nut totally (only 4 were on it) and on 1 other wheel, they had put 2 of my locking lug nuts on the same wheel. In the process, I also found 4 lug nuts extremely loose. I know a third party did the repair, but it is totally unacceptable that the Dealership did not check the work before notifying me the car was ready. Not only was this shoddy workmanship, but extremely unsafe also. If something had happened and a wheel would have come off causing an accident, I would have held the Dealership accountable and filed charges. It seems each time I have had the car in for work, I have had major issues with the Service Department and have had to get a Manager involved, whicj quite frankly is almost impossible at this Dealership, but I am persistant and LOUD. More

Salesman was very good and informative deal was fairly easy to get done the dealership had the vehicle I was looking for easy to get done the dealership had the vehicle I was looking for More

The service advisor was knowledgeable and friendly. The waiting area was very comfortable. The price of the service was within our budget. The waiting area was very comfortable. The price of the service was within our budget. More

I was very impressed with this dealership. Although they were an hour away from my location and there were many dealerships I could have chosen, i picked this one. William the salesman went a Although they were an hour away from my location and there were many dealerships I could have chosen, i picked this one. William the salesman went above and beyond with all my questions and always responded to me quickly whenever I had questions. William is very knowledgeable and worked with financing department to get me going out the door. The finance department understood my needs and worked diligently to make the deal happen in an expedient manner. All the staff I encountered were pleasant, open, friendly and respectful. and were eager to help. Should I need a vehicle in the future I will definately be going back to this dealership. Awesome service, professionalism and prices. Thanks! More