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Northwest Chrysler Jeep Dodge - Texas

Houston, TX

Overview
Reviews
4.3
1,084 Reviews
Call Dealership (832) 912-2500

19616 Northwest Freeway

Houston, TX

77065

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Showing 1,084 reviews

November 28, 2024

Very difficult to contact. Always placed on hold for over 5 minutes. This happened over 6 times that I called. More

by rickeymoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 29, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Rickey, I apologize for the inconvenience you've experienced with our phone system. We strive to provide prompt service and it's clear we fell short here. Please feel free to reach out directly so we can assist you more efficiently. Thank you, Kip Hines - General Manager

November 16, 2024

Had estimated that the oil change could take 2 hours however exceeded my expectations and was done in an hour. More

by occenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 18, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We're delighted to hear that our team at Northwest Chrysler Jeep Dodge Ram exceeded your expectations with a speedy oil change! Thank you for sharing your experience, and we look forward to serving you again in the future.

November 09, 2024

The dealership is fantastic to work with. I would definitely recommend my car here my salesman. Cody was great thank you so much for the great deal. More

by Steven062571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
coby lewis
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Nov 11, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We're delighted to hear that Cody and the team at Northwest Chrysler Jeep Dodge Ram provided you with a fantastic experience, Steven! Thank you for recommending us, and enjoy your new car!

November 04, 2024

Excelente customer service, fast and seamless, I received answers for all my questions right away More

by Ixtav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jannell
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Nov 04, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We're here to serve you! Thanks for choosing Northwest Chrysler Jeep Dodge Ram.

October 31, 2024

They do a great job in their service department. And very friendly place to get your car serviced. More

by afranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew service department
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Nov 01, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We love to hear this feedback! Thank you for the stellar review of Northwest Chrysler Jeep Dodge Ram.

October 31, 2024

Jeremy was great. Kept us up to date on progress of the repairs. Took the truck in on Wed, completed on Thur. More

by tx1husky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in Service
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Nov 01, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

We're delighted to hear that Jeremy provided excellent service and kept you informed throughout the repair process at Northwest Chrysler Jeep Dodge Ram. Thanks for sharing your experience!

October 25, 2024

Fast service friendly professional and willing to help with the apps willing to go the extra mile More

by Reggie1612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service
Report | Print
Oct 25, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Reggie, we appreciate your feedback and trust in the Northwest Chrysler Jeep Dodge Ram team. Thanks for sharing this experience with us!

October 23, 2024

This is my local dealer I have had a great experience here I do recommend this location. The service staff is always in point and very helpful More

by Asilerio07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jannell , Joshua Wasse
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Oct 23, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for recommending Northwest Chrysler Jeep Dodge Ram! We're delighted to hear that our service staff has consistently provided helpful and on-point assistance. We look forward to serving you again in the future!

October 22, 2024

Second vehicle I have purchased from Northwest Dodge. My salesman Ryan Farrell was a pleasure to work with and I would highly recommend looking him up upon arrival at the dealership. More

by jayward7617
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Farell
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Oct 23, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for your continued trust in Northwest Chrysler Jeep Dodge Ram! We're delighted to hear that Ryan made your experience enjoyable once again. Enjoy the new ride!

October 20, 2024

I don’t think their service department exists anymore. I’ve tried to get a hold of their manager. The general manager. And anyone in service. They either take a phone number, voicemail is full, but they n More

by TheHowlingAcre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t give you a name because no one calls back
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Oct 21, 2024 -

Northwest Chrysler Jeep Dodge - Texas responded

It's concerning to hear about the difficulty you're experiencing in reaching our service department. We sincerely apologize for any inconvenience this has caused, especially regarding your truck's recall. Please reach out directly so we can address this issue promptly and ensure you receive the assistance needed. Thank you.

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