Northwest Chrysler Jeep Dodge - Texas

No one said anything when my car was ready. I waited almost an extra hour with a two year old in your waiting area because my rep was swamped. I also did not receive a copy of the “report card” I waited almost an extra hour with a two year old in your waiting area because my rep was swamped. I also did not receive a copy of the “report card” with the receipt like usual. Sent two requests by text, one email, and too may phone call attempts to count. One person actually answered and I assume he tried to send (because he said he would) but I never received it. Still waiting on the report! More

Matt in service department is awesome. He listened to all of my problems and actually was able to get everything fixed the first time. I am Very happy with the service department He listened to all of my problems and actually was able to get everything fixed the first time. I am Very happy with the service department More

Mary is the Best Service Writer I have experienced in the 3 1/2 years I have had my Ram 3 1/2 years I have had my Ram More

Very courteous and professional. Assisted with transportation home from dropping vehicle off and gave constant updates on status Assisted with transportation home from dropping vehicle off and gave constant updates on status More

Everything was so easy with the dealership. Everyone I spoke to was very helpful. Everything I asked for they did. This is the best car buying experience I’ve ever had. Everyone I spoke to was very helpful. Everything I asked for they did. This is the best car buying experience I’ve ever had. More

Excellent service & they do a thorough job of explaining all services needed for my vehicle. all services needed for my vehicle. More

All work was done perfectly. All communications with Staff were accurate. The cost of work done was reasonable. Many Thanks ! All communications with Staff were accurate. The cost of work done was reasonable. Many Thanks ! More

Horrible experience and the sales manager and general manager are both crooks and do not know how to talk to customers manager are both crooks and do not know how to talk to customers More

Always prompt Easy to talk to service rep Service reps knowledgeable and explain in detail services needed or recommended. reps knowledgeable and explain in detail services needed or recommended. More

Mary Segura and NW Dodge and their standard of customer service is world class and they came through again resolving my issue and I’m so grateful. Well done the team there is second to none! service is world class and they came through again resolving my issue and I’m so grateful. Well done the team there is second to none! More