Northwest Chrysler Jeep Dodge - Texas

Great service, wait time was minimal and love the complimentary coffee shop Michael (service advisor) was excellent complimentary coffee shop Michael (service advisor) was excellent More

Carole is the best sales lady ever! I have bought about 12 cars from her and her utmost professionalism is always given! I will never buy a car from anyone else ! I have bought about 12 cars from her and her utmost professionalism is always given! I will never buy a car from anyone else ! More

I scheduled an oil change for my Audi Q3 that I purchased last year, but when I got to the service center, they said that they did not have the correct parts required for the oil change so they needed to ord last year, but when I got to the service center, they said that they did not have the correct parts required for the oil change so they needed to order them. This should have been done prior to scheduling my service appointment. I was told the wait would be 1 hour to secure the parts and another hour for the oil change, but nearly 4 hours went by until my car was finally serviced. This is unacceptable. I was also told that I should not have been sold the package that provided three free oil changes, but I appreciate that we are still able to honor this. My car requires an oil change Every 10,000 miles and the sticker they put on my car says to come back at 60,000 miles which is only 5000 miles from where I am at today. My oil changes expire less than a year from now so I expect Northwest Chrysler Jeep Dodge ram to honor my three oil changes Per every 10,000 miles, which will surely exceed March next year. I was pleased to be offered a free detail for my unpleasant experience for which I am certainly grateful that the service center was able to offer me that, and I thank you for this! However, these things need to be addressed, so that future customers don’t have to go through what I went through. More

EXCELLENT SERVICE WAS HELPFUL AND MADE THE PROCESS VERY EASY TO GET IN AND OUT EASY TO GET IN AND OUT More

My truck spend more than one month and when i try to call never answer im still calling they lost something from my mates never answer im still calling they lost something from my mates More

Careful. I really like service of dealer. They assist me carefully and easygoing. Come back next time I really like service of dealer. They assist me carefully and easygoing. Come back next time More

Device rep John was more than understanding and very helpful to solve this problem with my Gladiator helpful to solve this problem with my Gladiator More

An outstanding dealership with excellent customer service and a true opportunity giving dealership that well help you if you help them. and a true opportunity giving dealership that well help you if you help them. More

I am a repeat customer because of the service and respect that Ms. Alomepe bestowed upon me. She is an Outstanding service person and goes beyond her call of service to make sure her customers needs met. I that Ms. Alomepe bestowed upon me. She is an Outstanding service person and goes beyond her call of service to make sure her customers needs met. I would like to add if i may that the old jeep 2017. That was traded in keeping resurfacing i assumed the payoff was transacted. Im concerned why they keep calling when the vehicle was traded. I hope this does NOT interfere with Ms. Carole's exceptional service i just dont see another place for comment conerning this matter. More

Great people to work with. They always make me feel comfortable when I deal with them. They always make me feel comfortable when I deal with them. More