Northwest Chrysler Jeep Dodge - Texas

Very thorough and informative about the car buying process and made everything easy for us. process and made everything easy for us. More

Ignored initial instructions but made it right in the end, thanks. Oil changed and torques set on all five wheels. end, thanks. Oil changed and torques set on all five wheels. More

I am very satisfied. Everyone is very professional and very attentive, especially Matthew Glaser. He is very professional and attentive. Thank you all. Everyone is very professional and very attentive, especially Matthew Glaser. He is very professional and attentive. Thank you all. More

The service was very quick and the staff worked as a team to get everything perfect! to get everything perfect! More

Some very good technical staff, with sufficient knowledge of the product. Service reps could be better. of the product. Service reps could be better. More

Since buying my truck at Northwest Dodge. They have continued to make me feel like family. I will continue to bring my truck to them for all my maintenance needs. They have continued to make me feel like family. I will continue to bring my truck to them for all my maintenance needs. More

Been here with my last few cars and have always received excellent service. I fully intend to buy my next car here too. Moises made it all work excellent service. I fully intend to buy my next car here too. Moises made it all work More

Great service! Got the work done quick. Didn’t ask me to buy a car or nothing. Worked around sat in some looked in some windows no hassle. The bad was that I was l Got the work done quick. Didn’t ask me to buy a car or nothing. Worked around sat in some looked in some windows no hassle. The bad was that I was looking to buy a truck, just drove off in my old Ram More

Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized. I wish I would have went elsewhere but I already waste some much of my time Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized. I wish I would have went elsewhere but I already waste some much of my time being given the run around w yall. More

Poor customer care. Had my car repaired without my approval. Cost almost $1300 in order to get my car back. Got a $350 refund for something I didn’t want done in the fir Had my car repaired without my approval. Cost almost $1300 in order to get my car back. Got a $350 refund for something I didn’t want done in the first place. When I got it back, the car drove horribly and another check engine light popped up. Took it back to them and they said it was another code and was going to cost me a significant amount of money. They also said they recommend not driving it as the problem could become exponentially worse. They tried convincing me that maybe I should just trade my car in. I had it towed somewhere else that fixed the problem in 2 days and cost me WAY under what the dealership quoted me. The car drove great. Had another check engine light come back on that read the same code as the one the dealership “fixed” that cost me ~1300. Tried visiting in person, calling, leaving voicemails, no return call back. To make a customer pay that large amount of money when they didn’t even approve and the problem not be fixed is absolutely unacceptable. A dealership complaint will be filed as I have tried to contact them multiple times to get this issue resolved and I hear nothing back. More