Northwest Chrysler Jeep Dodge - Texas

We liked Duke Montross, Internet Sales Manger. Everyone at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Nor at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Northwest on Autotrader.com (as well as some other sites, including their own). I checked Northwest's site and it was listed there. I received a window asking if I needed to talk. I was able to instant message with Janell Standley and found out the Jeep I was interested in was available. We then talked by phone and told her my wife and I were going to come look at the Jeep, but we were driving about 40 - 50 miles and to make sure she had the vehicle and keys, she agreed. Arrived at the dealership and was advised that Ms Standley was at lunch and salesman, Duke Montross would help me. Ms Standley is not a sales person. Our sales person was Duke Montross. My wife and I both liked Duke, he was kinda laid back, not pushy and from what I could tell answered our questions to the best of his knowledge. I test drove the vehicle, my wife and I discussed the vehicle, and started talking deal with Duke. Duke talked about getting some extra things done, oil drain plug, repositioning the top, a couple of tires, and a better spare tire. Duke told us a price $1000.00 more than the internet. I produced a print out of the price advertised on autotrader.com and their website. It appears Duke nor his sales manager (I think his name was Rick Lester) knew the price on the internet. They agreed to abide by the price advertised without a fuss. We agreed on the price and that they would take care of the oil drain plug and repositioning the top, but would have to see about the tires. It was also agreed upon that we would have a chance to have our mechanic check the vehicle out for any major problems and if a major problem was found we could return the vehicle. I presented the $500 off coupon from their website. Duke advised that they would not give another $500 off, something about it did not apply to this and was already in there. I requested the manager tell us. Duke, the manager, my wife and I went out to the vehicle. The manager told us he would honor the $500 off coupon, and he would still take care of the Oil drain plug problem and the repositioning the top, but could not do anything on the tires. We felt the deal was fair and agreed. Finance Manager, Moises Avila, is who we did all the paperwork with. He was very knowledgeable and friendly. We had questioned another charge on the paperwork and Mr. Avila advised us that he had gotten it waved. We also did not have any problems with getting the addition of our mechanic review added to the Final Sales Agreement. We purchased the vehicle and drove it home that night. More

Duke did a fantastic job helping me with the purchase of my 2008 civic Si. He made the process very easy, and was a pleasure dealing with him! my 2008 civic Si. He made the process very easy, and was a pleasure dealing with him! More

services paid for not preformed. took 3 hours for oil change and rotate tires. Picked up truck, oil leaking all over motor. tech forgot to tighten drain plug, over filled oil, did not rotate tires and ru change and rotate tires. Picked up truck, oil leaking all over motor. tech forgot to tighten drain plug, over filled oil, did not rotate tires and ruined seat cover with oil from clothes. had to leave truck overnite to allow time to clean truck motor, rotate tires and double check first tech work. WILL NEVER BRING ANY VEHILCE TO THIS DODGE DEALER!!!!!! More

I have a 2009 dodge ram 4x4 crew cab with a lifetime powertrain warranty that I purchased from this dealership. I have taken my truck here for all but two of my oil changes and rebuild of a rear differe powertrain warranty that I purchased from this dealership. I have taken my truck here for all but two of my oil changes and rebuild of a rear differential failure due to poor design with no problems, but lately I must say it has been a nightmare to have my truck serviced there. It has been in the shop for cylinder 3 misfire since July 23, 2012 and it is STILL there. Now this misfire has been occurring since March of 2011 in which case they did an "RR" type of repair to "fix" it. Well here we are October 22, 2012 still not fixed. The dealership has replaced the cylinder head, lifters, rocker arms, oil channels, injectors, and computer and told me to pick it up Aug 2, 2012 that it was ready. Well no sooner than I get into my truck I notice it runs rougher and as soon as I take it out of the dealership the engine light comes on, so I immediately turn around and tell the service advisor A.J. it’s NOT fixed. For about 2 months they try to do little tricks and such to get it running correctly and still nothing. So a "Chrysler" field rep inspects the vehicle and determines it’s a bent rod. Which then the dealership says its water damage and wont honor the lifetime warranty. They have not shown me the "evidence” as to how it was determined water damaged and I have spoken to the actual tech that did the work in the presence of my service advisor A.J. and asked him if he noticed water damage, he said none was detected. AS for a bent rod, there are other ways to bend one not just water damage such as if a valve drops too far and hits a cylinder, basically a mechanical malfunction or a defective rod. When I picked up the truck nothing on the invoice stated water damage, I am familiar with what water damage consists of and it looks like a chocolate milkshake when you drain the oil. Especially when you pull the cylinder head off it would be very noticeable. Water would be in transmission and in both differentials and none was indicated on my invoice. I would have to have this truck up to the headlights in water with the inside of the cab soaked which would smell like mold by now since it’s been in the dealerships possession for THREE months. The service manager "ERIC" tell me that there is no clearance between the cylinder and the head so that if you took a spray bottle and sprayed into the intake it could bend a rod. So I told ERIC, "What happens when I take my truck through fog, car wash, or just rain on the freeway?" Ridiculous!! Spoke with the General Manager "JIM Hatfield" was totally clueless and not helpful. They tried to give me my truck back on OCT 19, 2012 on an empty tank still not fixed with Jim saying "it’s not going to break down on you", yet this man clearly admitted to knowing nothing about the mechanics of his product. Immediately I questioned where have they driven my truck since I left it with 3/4 tank full. The service writer “A.J.” admitted to taking my truck home just to make sure it runs right. That’s over 300 miles driven; I believe water damage that happened to my truck occurred while in the dealerships’ possession since it has rained in three months’ time. I have been in constant contact with Chrysler customer care and they have submitted a "corrective action" complaint and have gone above the area manager's head "Steve Euhen" because his handling of this is very unprofessional and has not returned any of the emails or phone calls of my Chrysler customer care manager in over a month. Being that I’m on medical orders from an injury I sustained I need my truck to get to doctors and physical therapy and when I return to full duty I will go on to training and I need my truck!! I feel totally taken advantage of with the unprofessionalism that this dealership has displayed to me and I will NOT recommend them to my fellow soldiers, family, and friends. If you buy a dodge, DONT BUY IT FROM NORTHWEST OR GET IT SERVICED THERE!! More

Terrible Experiences. Will never go back. First, the service department got grease all over the suede part of my seats during an oil change. They were very disrespectful during the whole process. That w service department got grease all over the suede part of my seats during an oil change. They were very disrespectful during the whole process. That was a year ago. I decided to give them a second chance last week. I went to buy a new wrangler and chose a white one that was located in a different city. Great price on it and my trade in. I was very happy. It was supposed to arrive the next day and instead of getting a call to say it had arrived, they said the jeep I bought had been sold and there were no other white jeeps in the entire country. They "searched" for 2 days and I ended up goin and getting my trade in. They didn't apologize at all... Did not care about me whatsoever. More

I contacted this Dealership over the internet. Jerold Jones contacted me back. I told him i was in touch with 7 other dealerships via the Internet and wanted his best price on a Wrangler Unlimited Sport. Jones contacted me back. I told him i was in touch with 7 other dealerships via the Internet and wanted his best price on a Wrangler Unlimited Sport. First he asked what the best price I had was and said he would match it. I told him I wouldn't bargain that way, I would give my business to the person that gave me the best price! He gave me a price that was well below anyone elses. when I took that price to the other dealerships, they all told me there was no way he could sell me a Unlimited Wrangler at that price. A couple even told me to send the Window Sticker off of Northwest's website. When they and I tried to retrieve it again it said invalid vin#. Jerold said thats the way it reads when it has sold! Also the dealership website posted a coupon for $500. It read; negotiate your best deal then give the coupon to your sales person. He claimed that was already figured in the price! There is nothing worse than being lied to in your initial conversation with a sales person. They think customers don't have any common sense! I printed off all the info and coupon before it came up as invalid vin# My suggestion is stay away from this dealership, I have a feeling this is common practice! More

I went into this dealership to buy a used car that had been on their lot for over 75 days. I had the misfortune of dealing with the manager, Feras/Firas. He was extremely rude, discourteous, and a true ni been on their lot for over 75 days. I had the misfortune of dealing with the manager, Feras/Firas. He was extremely rude, discourteous, and a true nightmare to deal with. When I asked about the price and tried to negotiate a little on price, he outright refused and told me the list price was the FINAL price. He would not even budge by $1.00, which showed me that he clearly did not care for my business. I didn't want an outrageous discount, but a little bit of flexibility would have been nice and expected in a used car sale. He did not even bother to talk to me directly, but instead sent the salesperson over with a huge red inked FINAL PRICE on the top of the page. He made it seem like I was shopping at a department store where there is no haggling or space on the price. I did not have a problem with the price, but the way in which Feras handled the situation was shocking and insulting. I would NEVER recommend this dealership to any of my friends or family members. This dealership does not understand the meaning of "customer service." More

I had the best experience here at Northwest Dodge. Due to credit issues I didnt believe I could finance a car, I called the Dealership and just happened to get connected to Raymond Bennett, who was a prof to credit issues I didnt believe I could finance a car, I called the Dealership and just happened to get connected to Raymond Bennett, who was a professional, he got me in a New car no money down, I was in and out within 3 hours, with my new car. I love that guy! More

I came in with a mailer saying that i would be able to get more for my trade and free gas for a year. I was told they could not honor that for reasons mumbo jumbo to me? That was what got me through the d get more for my trade and free gas for a year. I was told they could not honor that for reasons mumbo jumbo to me? That was what got me through the door in the first place. When i finally made a deal on a car, it was sold from another dealer. i had to wait three days for them to find me one. When i did get my car it had over 200 miles on it already. Over all my experience was OK. More

I bought a 2010 Dodge Ram 3500 in November from Northwest Dodge in Houston, Texas. When I test drove the vehicle, the only problem I noticed was a slight vibration. I told my salesman, Raymond Bennett about Dodge in Houston, Texas. When I test drove the vehicle, the only problem I noticed was a slight vibration. I told my salesman, Raymond Bennett about the vibration and he said that it would be fixed after the Thanksgiving holiday. Raymond said the vibration might come from the tires/rims that were on the vehicle. I found out that the tires/rims on the truck were aftermarket and they were installed by the dealership(before I bought the truck, they called it the Ranch Hand Package) and not Dodge Corp. I can't take the truck to any other dealership because they will not look at the truck because of the rims/tires on it. I brought the truck back in December, not realizing they would have the truck for two weeks. During this time I recieved a few phone calls on status updates, any other time I called I had to leave a message and got no response. I did speak with the GM Jim Hatfield because service was not returning my phone calls. When I picked up the truck the vibration was still there. I brought the truck back in January again because the vibration was still there. They had the truck for month this time and when I picked it up...the vibration was still there! I spoke with the sales manager at that time, Ryan Atlaw. I asked him if he could have the stock tires/rims put on the truck and I recieve some kind of montary compensation for the price of the aftermarket rims/tires they would be taking off. He said the he was not allowed to authorize that and I would have to speak with the GM. I tried to speak with the GM, my wife even wrote him a email and he never responed. He was avoiding my phone calls. I was referred by a Northwest Dodge employee to contact my finance company. My finance company referred me to Dodge Customer Service. I filed a claim with Dodge Customer Service. Dodge Customer Service contacted the dealership and spoke with Ryan Atlaw. He agreed to have the stock rims/tires put back on the truck and go from there. Maybe five - ten minutes late the GM contacted Dodge Customer Service and told them that he refused to fix the truck based on pervious conversations that he had with me. I only spoke with the man once and the conversation was fine. I contacted a lemon law attorney but was unable to file a lemon law claim because it was a modifcation that the dealer did not something that Dodge corporation did to the truck. Also, I did not have enought repair records for the same problem. I attempted to take the dealer to arbitration as per the agreement I signed when I purchased the truck. Northwest Dodge did not respond to arbitration and they lost their contract with American Arbirtators. I recently took the truck back to the service dept at Northwest Dodge. A different service person looked at the truck and said that the front passenger tire was cupping. He recommended that I rotate the tires to help with the cupping. He also said that I needed to get the suspension looked at as well. They rotated the tires that day. When I came home I noticed that the tires had not been rotated at all! I went back to the dealer and spoke with the serivce manager Roy Henderson. Roy was very helpful, wanted to help me and also returns phone calls. He refunded my 40.00 dollars I paid for the rotation and was going to have the tires rotated for real this time. Roy and another service guy, Russell, came back to me and said that the tires were not able to be rotated. Russell explain the reason why the tires could not be rotated and he was very helpful. Both Roy and Russell said that the would get with the GM and sales manager to address the problem. The GM told them that since we refused the solution to put stock rims/tires back on the truck then he can not do anything to fix the truck further. Putting the stock rims/tires on the truck was my solution, he is the one to refused to fix the truck. I paid 61,000 dollars for this truck and I expect to have a truck that runs good not one that vibrates. The dealership has no sense of customer service. I wish I had looked up reviews before I bought the truck from them because they are all bad! Buyers Beware! More