Northwest Chrysler Jeep Dodge - Texas

Went to Tomball Dodge first. Haggled over prices of vehicle and trade-in for 4 hours. Could not come to acceptable terms. Understand it is a business and a business needs to make profit, but I felt lik vehicle and trade-in for 4 hours. Could not come to acceptable terms. Understand it is a business and a business needs to make profit, but I felt like I was at village market haggling over money. Left there and went to Northwest Dodge. Sat down with Ken Baker. Told him what I was looking for 2011 Dodge Durango. Pulled up a list of inventory on his computer. Told me straight forward what he could do and that was that. Bottom line. He was very straight forward and honest. I wish that had been our first stop but luckily it was our last. He sent us to the finance department while new Durango was being detailed. I can not remember the gentleman's name who we dealt with but he was the same. Straight forward and to the point. I told him I wanted to go with my credit union and all he asked for was a chance to beat them. Told him he had to beat 5 years at 3.75%. In about 10 seconds he said he could do it for 3.69. Impressed. He handled paperwork fast and thouroughly because he understood we had no time to waste. Entire experience was pleasant and would recommend dealership and new Durango. Only complaint is Dodge website uses Kelly Blue Book to compare trade-in values but the dealership does not.They use NADA which is quite lower. This should be addressed. More

Thank you for offering this survey. I have just had one Thank you for offering this survey. I have just had one of my best experiences buying a car... EVER!!! Ken was absolutely Perfect to work with. H Thank you for offering this survey. I have just had one of my best experiences buying a car... EVER!!! Ken was absolutely Perfect to work with. He gave me just enough information to let me make my own decisions and not the 'pushy' salesman I experienced at another dealership. Loved Him. Also the Sales Manager, Sterling was everything you would want in a Manager. With a winning team like these guys, I will definately refer my friends to your location. And on a seperate note. I live in southwest Houston and drove to the 290 location because of these incredible gentlemen. Thank you to Northwest Dodge. Vicky Hayes More

Ken started as a salesman and ended up as a friend. What a great person he is. He was honest from the start and did his best to beat a low internet offer I had from a different dealed. I keep going back to a great person he is. He was honest from the start and did his best to beat a low internet offer I had from a different dealed. I keep going back to just say hi and i will for sure buy my next car from him. I only wish the service department is as good as the sales.....I had to wait more than two hours for an oil change. It is good I guess that I had Ken to visit with. More

I bought my wife a Grand Caravan in Dec '07 from Northwest Dodge, and the experience told me I'd never be back. I knew I'd be buying myself a Wrangler Memorial Weekend, so I started shopping in Apr Northwest Dodge, and the experience told me I'd never be back. I knew I'd be buying myself a Wrangler Memorial Weekend, so I started shopping in April. I went to several dealers in the Houston area except NW Dodge, unsuccessfully. Went to a club meeting with the TX4WD Tomball/Conroe chapter, and a Houston Jeeper told me I had to go back to NW Dodge and speak with Jim. "He sponsors our club and the Wounded Warriors". So I went back to NW Dodge, and was pleasantly surprised. They had new owners, a new manager, and a new attitude since my last visit there. I made the deal I wanted, got the Jeep I wanted, and was actually pleased with my new Jeep purchasing experience. I have to thank the TX4WD Tomball/Conroe Chapter and The Houston Jeep People for talking me into going back to NW Dodge. It was low pressure, comfortable, and I saved a couple thousand dollars (Thank You Tread Lightly)! I will be back to get my wife the 20-- Grand Caravan when the time comes. More

was very friendly...worked fast and never pressured me at all...was very comfortable working with Ken..would definately go back to him to buy another car...and person in the finance department was very nice all...was very comfortable working with Ken..would definately go back to him to buy another car...and person in the finance department was very nice too.....will come back to your dealership... More

Ken did an awesome job fixing me up with my used Dodge Grand Caravan in November 2009. The service could not have been better. On follow up issues Ken continued to exceed all expectations so that all matt Grand Caravan in November 2009. The service could not have been better. On follow up issues Ken continued to exceed all expectations so that all matters were dealt with to my complete satisfaction. I would have no hesitation recommending Ken or returning to him with repeat business. More

When I purchased a vehicle from ken baker from northwest dodge I felt that our transaction was real genuine. He treated me with respect And really took the time to focuse on what I was looking for. I would dodge I felt that our transaction was real genuine. He treated me with respect And really took the time to focuse on what I was looking for. I would recommend this dealer ship to any one due to such a positive experience with this seller. I love my new dodge thanks ken! More

The customer service was impacciable,we were met by Ken Baker immediately and he went over and above to guaranty that all our needs and concerns were met.WE could not have ask for a more efficient salesper Baker immediately and he went over and above to guaranty that all our needs and concerns were met.WE could not have ask for a more efficient salesperson to help us through the process.Ken always had a smile and made us feel confortable.After having the expierence of the accident earlier in the week, and the stress that came along with it, it was very refressing to have Ken as our salesman.All things considered the pricing was good,and we would defintely recommend the dealership to anyone looking to purchase a vechile new or used.Ken made sure to give us all the options avaiable.(new and used) More

My experience with Ken Baker at Northwest Dodge in Houston was great. I have not dealt with a sales person as real as he was. He led me to a great service tech for work on my current truck. He also ex Houston was great. I have not dealt with a sales person as real as he was. He led me to a great service tech for work on my current truck. He also exhausted himself working with me on my trades and down payment to keep me where I wanted to be. I felt safe and comfortable and will return for all of my automobile needs. More

I WAS ON THE MARKET FOR A NEW TRUCK FOR PERSONAL USE, AND FOR MY COMPANY AS WELL. I HAD SHOPPED AROUND AT ALL MY LOCAL DEALERSHIPS AND FOUND THAT MOST WERE VERY INFORMITIVE, BUT WHEN I SHOPPED AT NORTHWEST D FOR MY COMPANY AS WELL. I HAD SHOPPED AROUND AT ALL MY LOCAL DEALERSHIPS AND FOUND THAT MOST WERE VERY INFORMITIVE, BUT WHEN I SHOPPED AT NORTHWEST DODGE, KEN BAKER DID NOT FORCE HIMSELF UPON ME. HE MADE IT CLEAR HE WAS AVAILABLE IF HIS SERVICES WERE NEEDED. HE WAS ON STAND BY FOR A FEW HOURS WHILE I BROWSED. ONCE I HAD MY QUESTIONS IN ORDER, HE WAS EXCITED TO GET STARTED IN HELPING ME FIND THE BEST TRUCK FOR ME, AND THEN FOR MY COMPANY. HE WAS ABLE TO LOCATE A VEHICLE THAT WOULD BEST SUIT ME AND MY FINANCIAL NEEDS. HE WAS EAGER TO MAKE SURE THAT I WAS COMPLETELY SATISFIED AND COVERED MANY DIFFERENT SCENARIOS THAT WOULD BEST SUIT ME. I WAS EXTREMELY COMFORTABLE WITH KEN FROM THE VERY BEGINNING. I HAVE SINCE BOUGHT 5 TRUCKS FROM HIM AND MY COMPANY HAS BOUGHT 4. I HAVE SENT MANY OF MY FRIENDS AND COWORKERS TO SEE KEN AS WELL, AND THEY ALL EXPRESSED THEIR EXCITEMENT IN DEALING WITH KEN. HE IS A TRUE ASSET TO NORTHWEST DODGE, AND I PLAN TO DO BUSINESS AGAIN WITH HIM AND NORTHWEST DODGE OVER THE NEXT FEW DAYS AGAIN. More