Northwest Chrysler Jeep Dodge - Texas

Great service. Best buying experience in my entire buying career. Maggie made us feel at home and she took all the stress out of it. made it such a pleasurable exper Best buying experience in my entire buying career. Maggie made us feel at home and she took all the stress out of it. made it such a pleasurable experience. More

Great buying experience! I couldn't have asked for a more pleasant experience that what I received when dealing with Travis Hance. He was very personable and made us feel comf I couldn't have asked for a more pleasant experience that what I received when dealing with Travis Hance. He was very personable and made us feel comfortable from the start. I wasn't sure about what I wanted and he cleared up my doubts by answering my questions thoroughly. He took care of the process quickly but didn't rush us or pressure us for a decision. I feel like the connection you make with the salesperson makes the deal and I would buy another vehicle from Travis the next time I need one. More

Great Buying Experience I went to Northwest Dodge to look for an used car. We were met with Maggie who walked us out to the used lot and showed us every car. Shortly after th I went to Northwest Dodge to look for an used car. We were met with Maggie who walked us out to the used lot and showed us every car. Shortly after that it started raining but even that didn't keep her from stepping outside without hesitation. She was very friendly and kind showing my mother and I the different kinds of cars, as I wasn't sure what I was looking for. She gave us reasonable feedback and got us a good deal.I would definitely go back when it's time to trade my car in! I enjoyed my experience as the staff was friendly. Would recommend to friends and family and anyone looking for a new or used car! More

great Travis hance was an exellent salesperson. Treated me with respect and was very honest. Travis was willing to help me find the right vehicle, his main Travis hance was an exellent salesperson. Treated me with respect and was very honest. Travis was willing to help me find the right vehicle, his main concern was our happiness and satisfaction. Finance was bad though More

Great Experience I am not someone who enjoys purchasing vehicles, but Travis Hance made the experience enjoyable. We did not feel rushed and he answered all of our q I am not someone who enjoys purchasing vehicles, but Travis Hance made the experience enjoyable. We did not feel rushed and he answered all of our questions thoroughly. His customer service is outstanding and because of him, we will certainly return to Northwest Dodge to purchase our next vehicle from Travis. More

The best sales rep at Northwest Dodge Maggie was great to work with. She was very personable, and was able to work out a great deal for me. I will definitely go back to her for my next ve Maggie was great to work with. She was very personable, and was able to work out a great deal for me. I will definitely go back to her for my next vehicle. More

Buying car Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in f Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in future More

HORRIBLE DEALERSHIP!!!!! I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After wait I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After waiting days for them to get back to me and me trying to talk to the loan department myself i got an approved loan from the bank and put a deposit on the car! I already switched my insurance over to the new vehicle and cancelled my extended warranty and gap insurance on my trade in which already had a trade in value in the loan contract. After spending a couple hundred dollars switching the sensors from my aftermarket rims back onto the stock rims and submitting paperwork (that was rushed through as a courtesy) requesting a day off from my duties as i am a doctor in the US Army i was ON MY WAY to pick up my new vehicle when i received a call from the dealership manager (not LJ) telling me there was no point in me coming in to pick up my new car anymore because they sold it to somebody else just then and that i was out of luck!!!! I was stunned to say the least!!! After telling them but i already had an approved loan and they already had my deposit on the car they told me "well sorry maybe if you had an 800 credit score it would be different!!!!!!" I then told them i wanted my deposit back that day, needless to say i was very disappointed, or i would call a lawyer the manager then told me "fine have your lawyer call our lawyers" and then he hung up on me!!!!! I am currently still trying to recover my deposit and am exceedingly disappointed!!!! If you have the ability to buy a car somewhere else i would highly recommend it and avoid this dealership at all costs!!!!! More