Northwest Chrysler Jeep Dodge - Texas

Reece called me about a new truck after another dealership declined to finance me, this was totally unexpected and shows that he remembers past customers. He also remembered and asked about my wife dealership declined to finance me, this was totally unexpected and shows that he remembers past customers. He also remembered and asked about my wife and son as we have all purchased vehicles through him before, this set me at ease and reminded me why we enjoy dealing with Reece and will continue to do so. I travelled over an hour to this dealership to see if they could beat some of the other dealerships that I had researched on-line, they not only beat the other dealerships but Reece and the team had to go the extra mile to get me approved as I had a few items that presented challenges. Reece kept me informed every step of the way especially the finance portion and made sure that I understood and explained in detail what was occuring. My overall experience was great and it was nice to see everyone that worked there smiling and asking if I had been taken care of or if I needed a drink. I will recommend this dealership to all my freinds and family that want to have a great car buying experience. More

Reece Broussard was great! I had been researching a Camry on Autotrader for a couple of months-this one popped up at a fair price-while I was doing the loan application the computer dropped the price $1,000. on Autotrader for a couple of months-this one popped up at a fair price-while I was doing the loan application the computer dropped the price $1,000. I expected resistance from Reece on the reduction, but he took that in stride and we continued at the new reduced price. In 2009 I bought a 2007 Camry in Arlington through Autotrader and that worked out well also. I live in San Antonio and both times it has been worth the time and travel to leave San Antonio to purchase a vehicle. My experiences and those of friends here in SA have been nothing short of putrid. The salesmen are incredible manipulators and liars- the finance people are very skilled at taking advantage of anyone who has not done their research and does not understand that one does not need a useless "extended warranty" and GAP insurance and extending a loan to the ridiculous time frame of 72 months!They take adavantage of your ignorance-educate yourself!!! Walk away unless you completely understand ALL the numbers!!!!! Vultures is the best term I could use in print.The same vehicle in San Antonio would have cost at least $3,000. more. No drama with Reece-all this boils down to 5 words--Do your research! See Reece! More

This is our second vehicle to purchase from Duke Montross. Duke has treated us very well and worked with us to find the right vehicle at the right price. Both experiences were great with no high p Montross. Duke has treated us very well and worked with us to find the right vehicle at the right price. Both experiences were great with no high pressure sales tactics nor price negotiations. I would recommend Northwest Dodge and especially Duke Montross for your next vehicle. More

My experience with this dealership and (Reese) salesperson was really great. They really worked with me and got me the best deal possible when it came to financing. All the staff was friendly an salesperson was really great. They really worked with me and got me the best deal possible when it came to financing. All the staff was friendly and I would recommend them to all my friends. Great experience! More

We had a great experience, he was honest with us and answered any questions we had and knew what he was talking about. We would recommend the dealership and Duke Montross to anyone. When the time come answered any questions we had and knew what he was talking about. We would recommend the dealership and Duke Montross to anyone. When the time comes we would have no problem going back and dealing with you again. Thanks for making our Jeep buying experience easy and convenient. More

I had been trying to get a new car since November of 2012 but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't leave without a new set of keys. He worked with the finance person to get me a great deal and it was well worth the wait (which wasn't very long). I really appreciate the phenomenal service that was provided not only by him but by the women in the "wrap up department". Overall I had a great experience from begining to end and am very happy with my new vehicle. More

WE HAVE ALWAYS RECEIVED OUTSTANDING SERVICE AT NORTHWEST DODGE. SINCE OUR FIRST VISIT JERMIAH WAS VERY HELPFUL AND PATIENT AND WENT ABOVE AND BEYOND TO ACCOMMODATE US WITH A VEHICLE WE WERE SEARCHING FOR. DODGE. SINCE OUR FIRST VISIT JERMIAH WAS VERY HELPFUL AND PATIENT AND WENT ABOVE AND BEYOND TO ACCOMMODATE US WITH A VEHICLE WE WERE SEARCHING FOR. THEN MIKE HELPED US AS WELL AND CONTINUES TO HELP US THE TIMES WE HAVE GONE. THIS TIME WE HAD THE PLEASURE OF MEETING DUKE. HE ANSWERED ALL OUR QUESTIONS AND WE COULD TELL HE HAS EXPERIENCE AND HAS LOTS OF KNOWLEDGE REGARDING ALL TYPES OF VEHICLES. WE AS RETURNING CUSTOMERS FEEL AT HOME WHEN WE WALK INTO NW DODGE. WE WILL CONTINUE DOING BUSINESS THERE AND OFCOURSE REFER FAMILY AND FRIENDS. More

I can't say enough good things about Reece Broussard. He had only been at Northwest for a week, but he seemed at home. He created a very relaxed atmosphere with no pressure. It took him several days t He had only been at Northwest for a week, but he seemed at home. He created a very relaxed atmosphere with no pressure. It took him several days to help me find the perfect Jeep but he kept telling me to "stick with him" and we would get it done. I will definitely recommend him and the dealership to my friends. From Reece in sales, Ernest in finance and Susan who delivered our Jeep, it was an enjoyable experience. More

Great service needs to work on financing area, we were in the financing for three hours. Everyone there was very friendly and easy to work with. the financing for three hours. Everyone there was very friendly and easy to work with. More

We liked Duke Montross, Internet Sales Manger. Everyone at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Nor at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Northwest on Autotrader.com (as well as some other sites, including their own). I checked Northwest's site and it was listed there. I received a window asking if I needed to talk. I was able to instant message with Janell Standley and found out the Jeep I was interested in was available. We then talked by phone and told her my wife and I were going to come look at the Jeep, but we were driving about 40 - 50 miles and to make sure she had the vehicle and keys, she agreed. Arrived at the dealership and was advised that Ms Standley was at lunch and salesman, Duke Montross would help me. Ms Standley is not a sales person. Our sales person was Duke Montross. My wife and I both liked Duke, he was kinda laid back, not pushy and from what I could tell answered our questions to the best of his knowledge. I test drove the vehicle, my wife and I discussed the vehicle, and started talking deal with Duke. Duke talked about getting some extra things done, oil drain plug, repositioning the top, a couple of tires, and a better spare tire. Duke told us a price $1000.00 more than the internet. I produced a print out of the price advertised on autotrader.com and their website. It appears Duke nor his sales manager (I think his name was Rick Lester) knew the price on the internet. They agreed to abide by the price advertised without a fuss. We agreed on the price and that they would take care of the oil drain plug and repositioning the top, but would have to see about the tires. It was also agreed upon that we would have a chance to have our mechanic check the vehicle out for any major problems and if a major problem was found we could return the vehicle. I presented the $500 off coupon from their website. Duke advised that they would not give another $500 off, something about it did not apply to this and was already in there. I requested the manager tell us. Duke, the manager, my wife and I went out to the vehicle. The manager told us he would honor the $500 off coupon, and he would still take care of the Oil drain plug problem and the repositioning the top, but could not do anything on the tires. We felt the deal was fair and agreed. Finance Manager, Moises Avila, is who we did all the paperwork with. He was very knowledgeable and friendly. We had questioned another charge on the paperwork and Mr. Avila advised us that he had gotten it waved. We also did not have any problems with getting the addition of our mechanic review added to the Final Sales Agreement. We purchased the vehicle and drove it home that night. More