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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 09, 2014
Stereotypical Car Dealer Service Nightmare Avoid this car dealer's service department. Communication is atrocious. They will not inform you about the length of time necessary to perform service Avoid this car dealer's service department. Communication is atrocious. They will not inform you about the length of time necessary to perform service or repairs. I scheduled an appointment for service and was told to arrive early the next day. I called back later in the day to check status and to determine what time I should expect service to be complete. Only to be informed that no work had been conducted on my car that day and that it wouldn't be assessed until the next day due to the back-log of vehicles requiring service. When I asked why they didn't tell me to bring it in tomorrow if they couldn't service it until then they seemed incredulous and wondered why I would do that as it would push my vehicle even further back into the service queue and may not get looked at for another couple of days as the back-log tended to build during the week. I reluctantly agreed to leave it but asked if they would perform service the next day.The response was "yes". The following day the report was that they had sucessfully changed my oil and planned to move onto my additional service requests the next day. Two days for an oil change? When I asked whether they investigated my chief complaint, a steering related problem, they informed me that they intended to do that tomorrow. The next day they informed me that they had investigated my steering problem and would order the necessary parts. Order parts? Isn't this a car dealership with a service department? A dealership that sells the brand of vehicle for which I requested service? Isn't a dealership service depatment where OEM parts are stored and come from when you take you car to a non-dealer for service? The following day they informed me they had performed the alignment on my vehicle which seemed odd as they had not corrected any steering related work since the parts had not yet arrived. I lost confidence in this dealership's service department (and was stunned by the unbelievable estimate for repairs) so I collected my vehicle after four days. I was charged for an oil change and an alignment which the subsequent repair shop stated would have been physically impossible to complete due to the damage in the rack and pinnion linkage and the wear on one of the tie-rod ends. The service manager promised a full refund for the oil change and the impossible alginment. After more than two months, I've given up any hope of every seeing that refund. I initiated all communication, never once receiving a call from the service department to provide me with a status report or estimates. Do yourself a favor, steer clear of Northwes Dodge Service Department. Worst service I've been experienced in a very long time. More
by jpt5992
Employees Worked With
Service Manager
May 19, 2014
Amazing experience I have gone through the new car buying process several times now, and I always seem to have to prepare myself mentally with the hassles of the typical I have gone through the new car buying process several times now, and I always seem to have to prepare myself mentally with the hassles of the typical new care salesperson. They usually have their typical routine of how they screw people over. I was pleasently surprised with how amazing Maggie Prokos was during the my jeep wrangler purchase experience. I'm not going to lie, I went in ready to play "bad cop" and put up a fight for what I wanted but I quickly found out that wasn't necessary with Maggie. Not only did she make the entire process flow seamlessly, but she made it enjoyable and I really felt like I had known her for years. If I ever need to purchase another vehicle, there is no way I would consider going to anyone other than maggie again. More
by uhleashuh09
Employees Worked With
Maggie Prokos
May 18, 2014
The car of my dreams! Travis Hance was an excellent sales person and helped us make a great selection on our new car! We will definitely be back to buy our next car in the Travis Hance was an excellent sales person and helped us make a great selection on our new car! We will definitely be back to buy our next car in the future! More
by Eehernandez
Employees Worked With
Travis Hance
May 18, 2014
Wife's New Used Car! Just bought my wife a Jeep Grand Cherokee. Staff was very friendly and helpful. Travis was a great person to work with and would refer others to him t Just bought my wife a Jeep Grand Cherokee. Staff was very friendly and helpful. Travis was a great person to work with and would refer others to him that are looking to buy a car. More
by ehh624
Employees Worked With
Travis
May 12, 2014
Great experience Maggie as well as the credit department were great and easy to work with. A much different experience than we have had at different dealerships with o Maggie as well as the credit department were great and easy to work with. A much different experience than we have had at different dealerships with other car purchases. We will definitely be back for our next car purchase! More
by annanoack
Employees Worked With
Maggie Prokos
May 08, 2014
THE PURCHASE OF MY DREAM CAR This experience was the easiest and most friendliest purchase of an auto i have ever made. The time to do this was about 2 hours when i drove off the This experience was the easiest and most friendliest purchase of an auto i have ever made. The time to do this was about 2 hours when i drove off the lot. Travis was very friendly and knowledgeable about the Challenger i purchased. He never made me feel pressured or stupid for asking questions. I called him on Tuesday afternoon to tell him i would be in for my test drive and he was completely ready when i got there. it was the most pleasant experience i have had with purchasing an auto. I would also like to say that the financing manager Billy was very easy to deal with as well. Thank you for a great purchasing experience. More
by jmondragon
Employees Worked With
TRAVIS HANCE
May 02, 2014
Great dealership!!! its a great dalership because since the moment my family and i steped out of our car, a friendly face was there, waiting for us. Got my new 2014 chall its a great dalership because since the moment my family and i steped out of our car, a friendly face was there, waiting for us. Got my new 2014 challenger!! dream come true! :) More
by FRANKYCHALLENGER
Employees Worked With
Markeith Lewis
May 01, 2014
Thank You Gentlemen for your help. Oscar Torres was very helpful and patient with me and my daughter. We looked at several vehicles and we found one that we liked. Oscar took the time t Oscar Torres was very helpful and patient with me and my daughter. We looked at several vehicles and we found one that we liked. Oscar took the time to listen to my needs and wants on a vehicle and found one that fit my family. Thank You again for your help and service. I will definitely send my friends and family to him and this dealership. More
by 1QueenSylvia
Employees Worked With
Oscar Torres
April 30, 2014
Purchase of new jeep We drove into the parking and Brandon immediately came up, introduced himself and proceed to show us the jeeps. Brandon was extremely knowledgeable a We drove into the parking and Brandon immediately came up, introduced himself and proceed to show us the jeeps. Brandon was extremely knowledgeable and was able to answer all or our questions. There was no pressure to purchase and when they did not have the actual jeep we wanted, Brandon was quick to search and find us one. Since the purchase Brandon has been in touch to assure we are happy and do not have any problems with the vehicle. After looking at several dealerships, Brandon was polite, knowledgable and allowed us time to make a decision without being pushy. We did buy the same day from Brandon and if I had a dealer ship, he would be the type of representative I would want. More
by romeromk
Employees Worked With
Mr. Brandon Bogle
April 30, 2014
Favorite dealership If you saw my driveway and how many cars had "Northwest" on them you'd know... 2010 Challenger, 2013 Wrangler, 2014 Ram 1500. I've been entirely ple If you saw my driveway and how many cars had "Northwest" on them you'd know... 2010 Challenger, 2013 Wrangler, 2014 Ram 1500. I've been entirely pleased with the automotive experience at Northwest Dodge. From sales to service, I've always been treated with exceptional friendliness. More
by Txroamer
Employees Worked With
Brandon Bogle
