Northwest Chrysler Jeep Dodge - Texas

From the very beginning Rick was honest, helpful, and polite. This was the first dealership I went to when I started looking and I let him know up front that I didn't even know what I wanted yet. He wa polite. This was the first dealership I went to when I started looking and I let him know up front that I didn't even know what I wanted yet. He was very patient and let me browse without hovering so I could have time to decide what I liked and did not like. Even though he wasn't around, he seemed to pop up when I had a question about something. He would politely answer and let me return to browsing. I never felt like I was being pressured into purchasing a vehicle. Needing to be sure I was getting a good deal I went to another dealer. They promised me they could get to a predetermined price with the features I wanted and tricked me in to driving to their dealership during inclement weather. Once there, they could not deliver on their price. I went back to Rick and told him my experience. Unlike them, he was once again honest with me telling me he could not get to that price. Reasons were the same as theirs, the vehicle with the features I wanted all had extras that I didn't want causing the price to go up. Rick was determined to find me a Jeep and expanded his search. We finally found the one I was looking for. The walk out price was within $500 of the predetermined price from the other dealer and was a match for my budget. I have purchased many cars in my past and REALLY wish there were more salesmen like Rick who made the experience as enjoyable and stress free as possibe. Purchasing a new vehicle should be and exciting time, not riddled with arguing about price and features. Rick easily made this the most pleasant vehicle purchase I have ever made. More

This was the worst car buying experience I've ever experienced! Walked in and everyone was too busy to assist my wife and I. We were interested in purchasing a 2014 jeep grand cherokee summit and were experienced! Walked in and everyone was too busy to assist my wife and I. We were interested in purchasing a 2014 jeep grand cherokee summit and were overlooked from the initial contact. I had to walk around the dealers lot myself and find a young salesman whom was jumping a truck trying to get it to start. Never has this happened to me and never will I visit this dealership again. I will never beg a dealership to take my hard earned money and take time out for a customer. I took my business to river oaks jeep and i must say they definitely know what customer service is!! More

When we walked in Northwest Dodge there was no one around. Everyone was either busy or at their desk on the computer or eating. After we waited patiently for a minimum of 15 minutes and did not get an around. Everyone was either busy or at their desk on the computer or eating. After we waited patiently for a minimum of 15 minutes and did not get any service, we approached the desk of William Thomas, JR. as he was eating at his desk. We asked him if he could help us and he said sure! The customer should not have to approach the salesman. Anyhow, we saw a vehicle online we liked and William explained that the internet price was not the sticker price, so pretty much the price listed online was not matching up to his offer. OK, so lets test drive the vehicle! William explained that the vehicle was not ready to be driven so we can come back the next day to test drive and he will have it ready. Wrong. William called us asking if we were coming back the next day and also asked about our financials, etc. We explained we were interested in the vehicle and agreed on price but still wanted to do a test drive before making our final decision. In the meantime we got paperwork ready and it was submitted to our personal credit union for further review, so once we drove the vehicle we could drive out. Again, the vehicle was not able to drive when came back the next day. William was calling our credit union asking about a check and not worried about satisfying his customer but himself. The paper work arrived at our credit union with approximately $1000 in extra charges that we were unaware of. We immediately called William and he said come in and he will take care of it. Once again, we arrived and had to wait for service. We would have appreciated someone else being available to help us or William to say, you guys go test drive the vehicle and I will be with you when you get back. Unfortunately the vehicle was not ready. At this time we were beyond upset because we had to wait around and then got asked to come in and the vehicle was not ready as promised, then there were unexplained charges added to the total price! What is going on? We had also left a deposit so the vehicle would not get sold. When we asked to speak to a manger, William hesitated and did not get the manager. He continuously tried to explain things himself which were unnecessary because at this point I was an extremely dissatisfied customer he did not get the manager for us as requested. I walked to the booth where the managers sit and requested for my deposit back. The managers response was, "WAIT I'll be right with you!" I kindly said "No, Thanks, we have been waiting long enough" I got my check back and left the dealership. Till this day I hate that we wasted all that time at Northwest Dodge and I will never go back there nor recommend them to anyone. More

greatest experience ever!! Duke new exactly what I needed and wanted. he was quick on his feet, made the deal clear and simple, and had a great positive attitude. GO NORTHWEST DODGE!! needed and wanted. he was quick on his feet, made the deal clear and simple, and had a great positive attitude. GO NORTHWEST DODGE!! More

When it was time to upgrade my Jeep I knew that I had to go back to Northwest Dodge. Like most people I DREAD waiting around a dealership to get a deal negociated. I explained this from the start with Duk go back to Northwest Dodge. Like most people I DREAD waiting around a dealership to get a deal negociated. I explained this from the start with Duke and he knew exactly what I wanted...a fair deal and to get on the road ASAP. No more than 1 hour in the place and had my new ride and on the streets! Great Job Duke! David Garcia Cypress Texas More

My experience with Reece Broussard at Northwest Dodge will be definately be remembered for future purchases. Reece showed professionalism and knowledge of the Jeep I purchased. My wife was looking at a f will be definately be remembered for future purchases. Reece showed professionalism and knowledge of the Jeep I purchased. My wife was looking at a few different colors and different options in which Reece provided pictures and information on the different ones she was questioning. My wife was able to take her time and pick what she wanted without feeling pushed and persuaded by sales talk like many consumers are familiar with. Being we are from out of state, and my wife and I weren't able to be at the dealership at the same time, Reece and the Finance department catered to our needs on the paperwork and made it a smooth transition for our trade-in and purchase. Thanks again Reece, Clay and Emily Ardoin More

My experience with this dealership was very satisfying. The sales person was very knowledgable and friendly and went out of his way to help me get what I wanted. I am very pleased with my purchased of a ne The sales person was very knowledgable and friendly and went out of his way to help me get what I wanted. I am very pleased with my purchased of a new Ram truck. More

Our first and only phone call was to Northwest Dodge. Getting in touch with Duke, was a blessing for me & my wife. He listened to what our needs and wants were and found us the truck on the lot that we e Getting in touch with Duke, was a blessing for me & my wife. He listened to what our needs and wants were and found us the truck on the lot that we ended up purchasing. The experience of buying from this Dealership was something I will be more than Happy to share with everyone. Everyone on the staff was more than helpful to make sure we were being taken care of and Friendly & Courteous. Duke was extremely professional during the entire process of our purchase and he went above and beyond our expectations. He is truly a Wonderful Salesperson and an Asset to your Organization! We were truly impressed with Mr.Hatsfield greeting us while we were in finance. It was really nice to have had the oppurtunity to meet him and see what he is doing with the dealership. (The Christmas Light Show is AWESOME!) Who ever it was that pencilied the deal THANK YOU SO MUCH ! Gerald in finance Thank You for Taking Care of US, Many Blessing's to You and Your Family and Happy 24th Anniversary. Reese it was a pleasure to talk to you and meet you ! Thank you for listening to me talk about my wonderful memories about my truck. Please find it a good home to go to. We really enjoyed our Truck Buying Experience at Northwest Dodge/Ram. More

I REALLY RECCOMEND THIS DEALERSHIP, THE SALES PERSON WHO HELPED US WAS DUKE. AND AFTER LOOKING FOR A 2012 CHEVY MALIBU FOR 2 MONTHS DUKE REALLY HELPED US GET WHAT WE WANTED AFTER OTHER SALESMAN SAID WE COUL HELPED US WAS DUKE. AND AFTER LOOKING FOR A 2012 CHEVY MALIBU FOR 2 MONTHS DUKE REALLY HELPED US GET WHAT WE WANTED AFTER OTHER SALESMAN SAID WE COULDNT AFORD THIS PARTICULAR VEHICLE, DUKE REALLY DID HELP US ALOT AND OUR EXPERIENCE WAS AMAZING, I DEFINETLY WILL GO BACK THERE TO PURCHASE ANOTHER VEHICLE FROM THIS SALESMAN IN THE FUTURE BECAUSE YOU CAN TELL HE KNOWS WHAT HES DOING AND HE IS DETERMINED TO GET U OUT OF THAT DEALERSHIP DRIVING THE CAR YOU REALLY WANT. THANKS SO MUCH TO DUKE, ME AND MY HUSBAND ARE VERY SATISFIED WITH THE SERVICE AND OUR CAR, IF YOU GO TO NORTHWEST DODGE LET HIM HELP U. NOW THATS WHAT YOU CALL A REAL GOOD SALESMAN. More

Man i cant explain how happy me and my wife are for meeting duke he is the best thanks duke your the best buddy drove all the way from westhimer n the beltway to finally get us a car good job dodge u n meeting duke he is the best thanks duke your the best buddy drove all the way from westhimer n the beltway to finally get us a car good job dodge u need to keep hiring ppl like duke More