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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,072 reviews
November 09, 2024
The dealership is fantastic to work with. I would definitely recommend my car here my salesman. Cody was great thank you so much for the great deal. I would definitely recommend my car here my salesman. Cody was great thank you so much for the great deal. More
by Steven062571
Employees Worked With
coby lewis
October 23, 2024
This is my local dealer I have had a great experience here I do recommend this location. The service staff is always in point and very helpful here I do recommend this location. The service staff is always in point and very helpful More
by Asilerio07
Employees Worked With
Jannell , Joshua Wasse
October 22, 2024
Second vehicle I have purchased from Northwest Dodge. My salesman Ryan Farrell was a pleasure to work with and I would highly recommend looking him up upon arrival at the dealership. My salesman Ryan Farrell was a pleasure to work with and I would highly recommend looking him up upon arrival at the dealership. More
by jayward7617
Employees Worked With
Ryan Farell
October 20, 2024
I don’t think their service department exists anymore. I’ve tried to get a hold of their manager. The general manager. And anyone in service. They either take a phone number, voicemail is full, but they n I’ve tried to get a hold of their manager. The general manager. And anyone in service. They either take a phone number, voicemail is full, but they never returned, phone calls. I have a recall on my truck and it needs to be taken care of. But no one calls back, not even from other dealerships. Absolutely sad. More
by TheHowlingAcre
Employees Worked With
Can’t give you a name because no one calls back
October 02, 2024
Horrible experience with the service department. I took my brand new Jeep into the dealer because i had a nail in the tire. They received and installed the tire the next day. However, when I went to I took my brand new Jeep into the dealer because i had a nail in the tire. They received and installed the tire the next day. However, when I went to pick up the car I was told the tire pressure sensor was bad and that it would be in on Tuesday, when I went on Tuesday I was told “oh the eta is now Thursday, went back up there on Thursday, oh it will be here tomorrow, but I will call you when I have the part. Got a call on last Friday at 4:36p from the service advisor, "Oh I was trying to call the parts department to check on the part let me call you right back. Here we are 5 days later, still no call back from the service advisor, when I called to see if the part had arrived. "The ETA of the part now is showing tomorrow." This place is a joke, I asked to speak with the Manager, "oh sherri is out today and the other manager left early"! You have to call multiple times to even speak with someone because every time you call it rings and goes to a voicemail that is full. Here it is the next day and I’m still waiting for a call to get this work done! More
by DJoy
Employees Worked With
John
September 12, 2024
DO NOT purchase a vehicle from this dealership. There is new non-existent ownership and staff. My 23' Jeep Gladiator was purchased new last September, I only have 14000 miles on it. We even bought There is new non-existent ownership and staff. My 23' Jeep Gladiator was purchased new last September, I only have 14000 miles on it. We even bought an extended warranty. I've been lied to by Houston in Sales, Tristen in Service, the Service line manager - Shelly, and the Service director, Frank. Frank called me and contradicted everything his staff has been saying for the 4 days they kept my Jeep. He has now dropped our Jeep off at our house and it's still not repaired. Frank said it's safe to drive, so then why did they keep it for 4 days? At least the previous owners had integrity and cared about customer service and safety. I left a message for the GM Kip Hines on 9/6. It's been over a week and they still supposedly don't have the shocks, and we haven't heard from the General Manager Kip Hines. More
by 1story2u
Employees Worked With
Kip Hines, Frank Freeze, Sherry Pursewell
