Northtowne Volkswagen, Hyundai, Mazda

Horrible experience, would never recommend or buy from this dealer, Sales person very unprofessional, cursed at us because we would not sign paperwork at his specified time, Adam and dealer management ar this dealer, Sales person very unprofessional, cursed at us because we would not sign paperwork at his specified time, Adam and dealer management are nothing but liars and horrible to deal with. More

I scheduled a recall repair about a month ago. They gave me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take until the next day. I called Tuesday afternoon. They said it was taking longer than expected. I called Wednesday morning, again not ready. The service guy asked it I needed a loaner if it wasn't done. I said yes. I called about 1:30 the same day telling them I need to pick my car up or get a loaner. The guy I was corresponding with took the afternoon off!!!! I went in to get my car or a loaner. They had neither. Come to find out the car was not even in the garage, sitting without ANY work on it for 2 1/2 days!!! COMPLETELY LOST MY TRUST IN THIS COMPANY!!!!!!!!!!!!!! More

Very responsive and communicated with me well. Matt was extremely helpful and always had my best interest in mind. Bought and paid on line and the car was delivered to me 980 miles away. Thanks !! extremely helpful and always had my best interest in mind. Bought and paid on line and the car was delivered to me 980 miles away. Thanks !! More

My sister needed a new car and she started at a KC Chevy dealership. That purchase attempt got out of control as the dealership kept adding "required options" such as clearcoat protection, nitrogen in the t dealership. That purchase attempt got out of control as the dealership kept adding "required options" such as clearcoat protection, nitrogen in the tires (regular air is 80 percent nitrogen already), interior fabric protection, loss of income payment protection, etc, etc, to the total of almost $6,000 in add-ons. With that kind of profit potential, you know that dealership went immediately into high pressure when my sister balked. So, next visit was to Northtowne. They don't do junk fees. The trade-in offer was slightly above KBB value and the new car price was slightly lower than what other Hyundai dealerships were advertising. No pressure, no surprises. More

They messed up my car installing an engine and they no responsibility. The service manager is rude. You all didn’t even put clamps on the hose from the engine to the air hose. Never had issues until they responsibility. The service manager is rude. You all didn’t even put clamps on the hose from the engine to the air hose. Never had issues until they worked on my car. The dealership fixing their errors is amazed they didn’t own this one. I’ll never even let them do an oil change. More

High praise for Salesman Matt Kornblum He was very attentive to our wants and needs and found us a perfect auto. We purchased a 2018 Buick Enclave. Matt knew what we were looking for and when the Buic attentive to our wants and needs and found us a perfect auto. We purchased a 2018 Buick Enclave. Matt knew what we were looking for and when the Buick came in on a trade he called tight away. He said he thought it would be perfect for us. It was. If you are looking for an honest Salesman that listens to your needs and works hard for you then call or go see Matt Kornblum at Northtowne Hyundai More

I've been a satisfied service and sales customer of Northtowne Hyundai. Recently, I needed to have a rear passenger door adjusted and made an appointment with their body shop near their Mazda operatio Northtowne Hyundai. Recently, I needed to have a rear passenger door adjusted and made an appointment with their body shop near their Mazda operation. Just like the service center, the staff was helpful and professional and immediately knew how to fix the problem. They did so while I waited and not only is the door adjusted properly now, and an annoying wind noise is now gone. I was impressed by how the technician and service manager both wiped off the fingerprints from my car after the adjustment. I cannot complain about the price charged. I examined some of their cars with repaired collision damage and found them to be expertly repaired. Like the Hyundai service center, the body shop has an obvious commitment to quality and customer satisfaction. More

Process was seamless. From test drive to financing we were taken care of. Got the car we wanted at a price better than we were expecting. We worked with Greg Aikmus and he was fantastic. Answered all of were taken care of. Got the car we wanted at a price better than we were expecting. We worked with Greg Aikmus and he was fantastic. Answered all of our questions and made for a painless purchase. Everyone was so nice to us. Always opening the door as we walk in and even had another sales rep approach us to give our kids candy. Such a friendly and non-threatening environment. Would recommend this dealership to anyone! More

Don't' go here before you read this!I was yelled at, Don't' go here before you read this! I was yelled at, discriminated against, and called a liar because I inquired about charges. The manager: I Don't' go here before you read this! I was yelled at, discriminated against, and called a liar because I inquired about charges. The manager: I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works. This has nothing to do with the race over the price of an oil change. I am sorry that Bobby raised his voice and I am sorry that we didn't succeed in making you happy. My response: There is no way that a service person should be able to talk to a customer the way Bobby. Bobby only treated me the way he did because of my race and gender and this should be dealt with immediately. This is so untrue, I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works. I raised my voice because he said I paid $69.99 before and I said Bobby, Bobby, Bobby and he returned with sarcasm. He stated and I quote, yes you have as If my issue was $30 when it was about an explanation. He never raised his voice during the initial explanation, he always had an attitude and spoke to me disrespectfully, He didn't raise his voice until after he called me a liar. If you heard the conversation then you heard the disrespect and discrimination so let's have that conversation, not the blame conversation. I am the customer and I never cursed so I should not be disrespected. Basically, you are telling me that Bobbie provided good customer service which he did not and he needs to be corrected. It has everything to do with race, if I were not Black he would have never raised his voice or spoke to me in the way he did. He never responded to my questions or concerns correctly. If you can tell me of a time he did or that this is acceptable which you stated already. Disrespect and discrimination are major issues for me and sorry will not do it. I want to ensure that Bobby is not mistreating customers and never disrespects or discriminates against anyone else. More

I recently purchased a used vehicle from Northtowne Hyundai and was completely lied to about the repairs being made to it. I was assured anything that would not pass inspection would be fixed. I specif Hyundai and was completely lied to about the repairs being made to it. I was assured anything that would not pass inspection would be fixed. I specifically mentioned a couple things and believed they addressed them accordingly and bought the vehicle. Less than 70 days later I’ve learned they lied and made slight very short term modifications to make the vehicle appear to be in a healthy shape. I was assured by the mechanic that my vehicle is currently with that it never would have passed a state inspection and they covered up a few very major problems with bandaids and rubber bands so to speak. Long story short if you wanna endanger yourself and those you love, and dig yourself in a hole and get ripped off, go to Northtowne Hyundai. More