Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

Tires not avail onsite for a recently purchased automobile I first must specify, that my dealings with Northtowne have been quite good in both service and sales. I purchased a Mitsubishi Mirage a few months ag I first must specify, that my dealings with Northtowne have been quite good in both service and sales. I purchased a Mitsubishi Mirage a few months ago from the dealership. HOWEVER, I recently had a flat tire, and no tires were available in the KC area for this auto (165/65 R14)! I then decided to contact the dealership to get new tires. The service center then explained that they would have to order tires for the car and it would "be a few days." How does a dealership not have tires for a new line of cars that they sell and service? I then contacted Mr. Galetti, and explained the situation, and once again, I must stress that both the manager and the service department were very nice. But my question remains, how can a dealership not have tires available. I finally found tires online and am having them shipped to me (at a much lower price in a fewer amount of days). Poor planning on the dealerships part to ensure that customers are happy. More

Our Search for a New Car We went to this dealership because we have bought cars there previously. We were not disappointed in the great service we received. We told them exact We went to this dealership because we have bought cars there previously. We were not disappointed in the great service we received. We told them exactly what we needed and they were willing to give us a decent price for the new Lancer we bought. We found Nick and Carl to be personable and extremely helpful throughout the process of purchasing the car. The only issue we had was waiting over an hour to get the financing started and completed. We were informed that one of the finance people had gone home sick. They were very apologetic about the wait, but it was difficult waiting for such a long time. I would have preferred to have been informed of this up front so we could go out to get a bite to eat while we were waiting. Otherwise, the experience was quite good. More

Great Car Buying Experience! I gave this dealership all fives because they have great customer service and pricing. Carl Carleton was an outstanding salesman and representative o I gave this dealership all fives because they have great customer service and pricing. Carl Carleton was an outstanding salesman and representative of this company. He was friendly, helpful, and knowledgeable about the product he is selling. This was by far the best car buying experience I've ever had in my thirty years of driving and buying cars. More

Very Good experience This was my first experience purchasing a car and I could not have picked a better dealership or employee to help me with this process. Everyone was v This was my first experience purchasing a car and I could not have picked a better dealership or employee to help me with this process. Everyone was very thorough and made sure i understood everything about the car and car buying process. Carl was friendly and knowledgeable. If I ever buy a Mitsubishi again I will return to Northtowne and I will recommend them to my family and friends. More

Awesome Dealership I have been a customer of this dealership for about 11 years now and Nick Galetti has been the primary sales person over those years. He and the whole I have been a customer of this dealership for about 11 years now and Nick Galetti has been the primary sales person over those years. He and the whole staff at Northtowne have always come through to get me the best deal every time. Thanks again Northtowne Mitsubishi. More

Very Happy! I have known Carl for a while and was very impressed on how knowledgeable he was about the cars. He took his time to tell me everything about each car I have known Carl for a while and was very impressed on how knowledgeable he was about the cars. He took his time to tell me everything about each cars and the difference between each one. Let me test drive each one and let me take one out for lunch and then when I got back I decided on another color. Very patience, very honest – even on my trade in. Tried to get me the best deal. Everyone there was very nice. After I purchase the car, Carl then went over the car in details how everything works – all the bells and whistles. Setting everything up for me. Thanks, Carl! It was a great experience. I have purchase new cars before and this was great! More

Great Experience Paul and Scott worked tirelessly to find a car that matched my requests They made my car buying experience painless and stress free which I really app Paul and Scott worked tirelessly to find a car that matched my requests They made my car buying experience painless and stress free which I really appreciated. The car was ready to go when I went to pick it up and Paul was great about setting up my phone on the car and going over all the "bells and whistles". Great job! More

Great Experience Let me start by saying I grew up in a General Motors family so it was very difficult to even test drive a foreign car. However, after spending time w Let me start by saying I grew up in a General Motors family so it was very difficult to even test drive a foreign car. However, after spending time with John and having him educate me on where the Outlander Sport was assembled in Illinois definitely helped. But once I test drove it - there was no comparison to the other models I had test drove (Honda, Chevrolet, Ford, Toyota etc). The dealership was clean, professional, Very pleasant to deal with, respected my time and was very attentive to my needs. I pretty much got everything I wanted, from John's time, to a Very Fast check out, (due to my schedule). My vehicle was cleaned and had a full tank of gas before I left, he even took the time to go over the entire "Bells and whistles" deal again! This was a better experience than one I had before at a Chevy dealership unfortunately. I would highly recommend John and the Northtowne Mitsubishi Dealership to purchase your next vehicle from. More

Great Experience Greg was professional, thorough and friendly. He made us welcome at Northtowne Mitsubishi. He showed us several new Outlander Sports and explained Greg was professional, thorough and friendly. He made us welcome at Northtowne Mitsubishi. He showed us several new Outlander Sports and explained the vehicles' options, features and Miitsubishi's excellent warranty. We got a great deal More

Friendly and worked to make my new car possible Went to get a new car. I'd already researched the Outlander. I called Colton and asked him to get me set up. Colton and the team was able to get me in Went to get a new car. I'd already researched the Outlander. I called Colton and asked him to get me set up. Colton and the team was able to get me in, processed and approved in 3.5 hours. I was able to drive off the lot with my new Outlander ES in time to surprise my wife. Excellent work guys,thank you! More