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Northtown Toyota
Amherst, NY
106 Reviews
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106 Reviews of Northtown Toyota
May 24, 2011
I purchased my first new car from Northtown Toyota. I was looking to buy a Prius and they are difficult to come by. Northtown had the largest selection in the Western New York area so I had several from was looking to buy a Prius and they are difficult to come by. Northtown had the largest selection in the Western New York area so I had several from which to choose. I felt that the service was great. I felt informed of my pricing options and I felt the salespeople worked with me to get to a monthly payment I could afford. In the end, I was so surprised at how easy it was to purchase and pick up. Within 4 days on my first visit, I drove off the lot in my new Prius. More
by lobochica
Employees Worked With
David Strack
Helpful May 03, 2011
Great Experience! Didn't feel pressure to buy. Sandy was very patient with us and very helpful. We went in to buy a new car and ended up buying a used car that Sandy found for us. I also enjoyed the dealers very patient with us and very helpful. We went in to buy a new car and ended up buying a used car that Sandy found for us. I also enjoyed the dealership and everyone we met was very nice and helpful. More
by mikkeeee
Employees Worked With
Sandy Schecter, Sandy Schechter
May 03, 2011
We wouldn't be in a new vehicle right now if it weren't for Sandy. He worked harder on a deal for us than any other dealer I met with while shopping around. But even though he worked hard for us on numbers for Sandy. He worked harder on a deal for us than any other dealer I met with while shopping around. But even though he worked hard for us on numbers, what I appreciated most was how personable he was. Even though he does this everyday, he certainly recognized that my wife and I do not, and that this was a very big decision for us. He was very sensitive to that, very helpful and encouraging, and never made us feel as if he was going to make us do anything we didn't want to do. Honestly, my wife and I, as well as my children, feel like we have a new friend at Nothtown! Sandy is good guy and good worker. We certainly recommend him! More
by cejones
Employees Worked With
Sandy Schechter, Sandy Schechter
May 03, 2011
We had an excellent experience with Sandy. He carefully explained all the safety features of the car and the different financing options. He made our experience quick and easy. We were able to take deliver explained all the safety features of the car and the different financing options. He made our experience quick and easy. We were able to take delivery of our new car about 4 hours after we walked into the dealership. I really appreciate how easy it was to get into a new car! More
by slniland
Employees Worked With
Sandy Schechter, Sandy Schechter
April 21, 2011
I had actually walked into Northtown to speak with another dealer who was busy at the time. David kindly assisted my wife and I, listened to what we were looking for and what our needs were. He then w another dealer who was busy at the time. David kindly assisted my wife and I, listened to what we were looking for and what our needs were. He then went out of his way to bring us to another Northtown location to look at the Mazdas which fit our needs better. David had a no pressure attitude and made us feel at ease during the entire process. And the best part was that he was able to get us the price we were happy with! I would gladly buy future cars from Northtown and David. More
by TimD427
Employees Worked With
David Strack
April 16, 2011
THE WORST DEALER EVER! This place needs to train its salesperson in a more professional way. Just to get an answer to a question or just to see a car they make you spend unnecessary amount of time with salesperson in a more professional way. Just to get an answer to a question or just to see a car they make you spend unnecessary amount of time with annoying sales tactics making you feel very uncomfortable. We have been there two times to look at Toyota cars. Second time, a sales person named Sandy "tried" to help us and we had the longest and most useless sales experience ever after all the other dealers we visited. We directly told him that we came to take a look at the interior of a particular model. Instead of showing us one, he made us sit in his office and asked several unrelated questions (including personal ones) and eventually depending on where we live and what we do he tried to show us another model. Finally, we made it clear about what we want to see and he took us out (we thought finally we will be able to see the car). Then, instead of just showing the interior, he asked us to pick a color out of the cars available outside. Even though I told him I just want to see the interior, he insisted. I just picked one color for God's sake and then he said he will go and get the keys! And then we had to wait again. Previous time, another salesperson also did the same thing and we waited under the rain for some time so that he would come back with the keys! It is a very rude behavior, they should have the keys for at least one model with them when they take you out. These people don't respect the time you are spending there and they are just selfish. We know that there are some typical sales tactics that each dealer uses, but this was too much. Instead of answering your questions, they try to direct you and don't help you at all. For example, we asked what other colors are available in this model and a normal salesperson would show you the catalog. But instead he was asking what color we like etc. and trying to change our decision again in order to sell what they have in their inventory. Finally we wanted to learn the price of the car we are interested in and instead of giving us a price he said when we decide to buy he will give us the best price! He just tried to learn how much monthly payment we can afford and so on. This was very annoying as it makes you feel like depending on what you say, they will give you a discounted price or not. A very dishonest and rude way of approaching to a customer. We will buy a toyota but definitely not from Northtown. I believe they will continue to lose more customers if they don't change their sales attitude and how they approach to customers. They have to respect your time and they need to learn to "listen" what customer actually "needs" and asks for, instead of just trying to sell what they need to sell. More
by Moonlight
Employees Worked With
Sandy
April 08, 2011
As soon as I walked into the dealership I knew this was the right place for me to buy a new car.David even went outta his way to find the right color corolla for me and the options I wanted.I would like t the right place for me to buy a new car.David even went outta his way to find the right color corolla for me and the options I wanted.I would like to say this was a very possitive experiance with David, My wife and I. Thanks again David keep up the great work More
by cableguy9457
Employees Worked With
David Strack
April 07, 2011
I bought a new Rav4 at Northtown Toyota and it was a easy and painless expierence for my wife and I. From the minute we walked in and met with Rick shahin and Dave Strock I knew I came to the right place. Th and painless expierence for my wife and I. From the minute we walked in and met with Rick shahin and Dave Strock I knew I came to the right place. They are both very knowledgeable in the field and coordinated our whole expierence. We received a great price and Dave took us through the whole process and stayed until we drove away. I checked out other prices on the internet from other dealers and found Northtown to be very competative with others. What sets Northtown apart is their service. From the buying side to the car service side, I don't think you will find a better dealer. I will definately buy again from those guys! More
by jnbrancato
Employees Worked With
Dave Strock & Rick Shahin
March 28, 2011
David Grisanti was pretty awesome in getting us the deal we wanted, He listened well, gave us all the information that we needed to get into the right vehicle for our lifestyle. After visiting several othe we wanted, He listened well, gave us all the information that we needed to get into the right vehicle for our lifestyle. After visiting several other dealers in the area, I returned to Northtown because David was the most knowledgeable and accommodating sales person we had worked with. We are very happy with our experience with David and will highly recommend him to family and friends. More
by patrickwillett
Employees Worked With
David Grisanti
March 25, 2011
The staff was courteous and knowledgeable from sales and service. this is my second time with northtown. I bought a Toyota Rav 4 2011. It was a great experience with our sales rep David Strack. I've dealt w service. this is my second time with northtown. I bought a Toyota Rav 4 2011. It was a great experience with our sales rep David Strack. I've dealt with Northtown for 3 years, Service is excellant. David went out of his way to make my buying experience wonderful. Will continue to do business with Northtown More
by honeywagon
Employees Worked With
david strack
