Northtown Subaru

I've been taking my cars to Northtown Subaru for service for quite a few years and have been very happy with them, but this was my first negative experience. This visit was for 20,000 mile service. The serv for quite a few years and have been very happy with them, but this was my first negative experience. This visit was for 20,000 mile service. The service writer informed me that the recommended service included wheel alignment, which would take at least 3 hours because they only have one alignment machine. I told him to defer the alignment until my next visit because I hadn't planned on waiting that long, so they should only do the oil change, tire rotation, and aquapel treatment. (I had a coupon for free aquapel.) I hadn't received an update after 2.5 hours of waiting, so I texted the service dept from the waiting room with the number they gave me for updates. I didn't receive a response from them, so I went to the service desk. They told me the work hadn't started yet and would likely be at least a couple more hours. After some more discussion, they told me that the hangup was the aquapel treatment, because that had to be done in the shop. If they told me that when I deferred the alignment, I would have deferred the aquapel as well. Furthermore, they said it would be an hour or two to just do the oil change and rotation because the express lane crew was at lunch and had a couple more cars in the queue. I ended up cancelling the service for that day, rescheduling for another day, and wasting a half day at the dealership. Very frustrating because the whole issue could have been avoided if the service writer told me that the aquapel treatment would cause a long delay, especially since he knew I didn't have the time to wait that day. They were pleasant and offered to call an Uber to take me home, but I wasn't going to have time later in the day to come back for my car. More customer service training is advised! More

polite. clean.. explained everything. attentive. friendly..welcoming.. worked with me. comfortable waiting area. great coffee clean.. explained everything. attentive. friendly..welcoming.. worked with me. comfortable waiting area. great coffee More

Jeanette Ferguson at Northtown Subaru provided excellent service. She was very kind and helpful throughout the buying process. service. She was very kind and helpful throughout the buying process. More

Great Service! ! I am impressed by the level of professionalism and respect shown by the staff. Andy is great at communicating and updating the status!! ! I am impressed by the level of professionalism and respect shown by the staff. Andy is great at communicating and updating the status!! More

Great service! They were very accommodating and got us in to fit into our schedule. They were very accommodating and got us in to fit into our schedule. More

Just outstanding service Really without peer Helpful and provides a great transport service to and from dealership provides a great transport service to and from dealership More

Salesman Jason Wilkenson was excellent to work with and work out a deal on the 2020 Jeep Wrangler I purchased. Everything I requested from Northtown to close the sale they did. I would highly recommend th work out a deal on the 2020 Jeep Wrangler I purchased. Everything I requested from Northtown to close the sale they did. I would highly recommend the dealership. More

My salesman, Chris Troxel, was very friendly and we were able to work out a deal that I was happy with. I didn’t feel pressured in any way at any point in the process. And the car they had there had everyth able to work out a deal that I was happy with. I didn’t feel pressured in any way at any point in the process. And the car they had there had everything on it that I would have added if I had ordered it. More

Exceptional service. My next car will definitely be a Subaru. They always take good are of you. My next car will definitely be a Subaru. They always take good are of you. More

Karen Schultz was the best to work with when purchasing my Crosstrek! Karen was knowledgeable about the vehicle and its features and very customer oriented. Karen had all the paperwork ready to go wh my Crosstrek! Karen was knowledgeable about the vehicle and its features and very customer oriented. Karen had all the paperwork ready to go when I arrived to pick up the vehicle. I highly recommend Karen if you are buying from Northtown. More