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Northtown Subaru

Amherst, NY

4.9
516 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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516 Reviews of Northtown Subaru

August 12, 2024

I had a great experience working with Jerry Lewis. He was very professional and knowledgeable about the Forester. He explained all the new features of the vehicle and the final paperwork went smoothly More

by jam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis , Michael Ahern
Aug 13, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with Jerry and the team at Northtown Subaru! We're glad to hear everything went smoothly, especially with the new Forester features. Enjoy your new ride!

August 10, 2024

It was a great experience. They were professional and explained everything to me in detail. The wait was reasonable and the waiting area very comfortable. More

by Joannequirion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 12, 2024 -

Northtown Subaru responded

We're delighted to hear you had a great experience with us at Northtown Subaru. Thanks for sharing your feedback!

August 06, 2024

Very good experience. No pressure! Explained a lot about the Outback I did not know. I ended up buying the Outback Limited Xt. Very happy with it. More

by mrcc1230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Naetzker
Aug 07, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with us at Northtown Subaru! We're glad to hear that our team provided helpful information and a pressure-free environment. Enjoy your new Outback Limited XT!

July 31, 2024

We worked with Jack and couldn't say more about how awesome he was from start to finish! He took a genuine interest in understanding our needs and helping us get to where we wanted to be! More

by judysiehnel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack
Aug 02, 2024 -

Northtown Subaru responded

Judy, we're delighted to hear that Jack provided such excellent service at Northtown Subaru. Thanks for sharing your positive experience!

July 30, 2024

Very happy with the service I received. The service tech was very friendly and offered me Uber rides to and from the dealership. They even washed my car before I took possession of it! More

by Lisa68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Aug 01, 2024 -

Northtown Subaru responded

Lisa, we're delighted to hear you had a great experience with our team at Northtown Subaru! Thanks for sharing your positive feedback and enjoy the clean ride!

July 30, 2024

Exceptional service as usual. Sometimes it’s challenging to book the appointment given this dealership is super busy, but service is worth the wait. More

by dsm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Sherrie
Aug 01, 2024 -

Northtown Subaru responded

Thank you for your patience and understanding! We're delighted to hear that the service at Northtown Subaru continues to meet your expectations. We appreciate your support and look forward to serving you again soon! Safe travels!

July 30, 2024

First time service: great people, fast check-in,comfortable waiting room, completed on time. Very satisfied! More

by JJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Aug 01, 2024 -

Northtown Subaru responded

JJB, we're delighted to hear you had a great first service experience with us at Northtown Subaru. Thanks for the positive feedback!

July 30, 2024

Service not as good as usual this time. Delayed task completion until next day (tho just 2 fluid changes, tire rotation and air filter swap) and despite sending a text for me to use for upd More

by peg sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maybe Nick? Service dept., not sales, Michael Ahern
Jul 31, 2024 -

Northtown Subaru responded

Hi Peg, thank you for sharing your honest review. We apologize that the level of service did not compare to your previous visits. We kindly ask that you reach out to us at your earliest convenience. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

July 29, 2024

The service exceeded my expectations. Andrew was kind and helpful while also moved the process along so we were not waisting time. More

by Dtobias
Recommend Dealer
Yes
Employees Worked With
Andrew Nusall, Michael Ahern
Aug 01, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear that Andrew provided efficient and helpful service at Northtown Subaru. We appreciate your feedback and support!

July 28, 2024

Andy in service is excellent. There were unexpected delays, but he communicated effectively and was very accommodating. More

by ThePhoenix17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 29, 2024 -

Northtown Subaru responded

We're glad to hear Andy provided excellent service and kept you informed despite the delays. Thanks for choosing Northtown Subaru!

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