Northtown Kia

Very RUDE Financial Manager Wow - Just visited Northtown Kia yesterday 4/16/2019 - My wife and I test drove a Kia Telluride and Toyota Highlander. We liked both vehicles and aske Wow - Just visited Northtown Kia yesterday 4/16/2019 - My wife and I test drove a Kia Telluride and Toyota Highlander. We liked both vehicles and asked to run the numbers for the Telluride. Our salesperson Minh was great. But we know the sales person has no control of any financial dealing. If I could give a half star I would. I have never been treated worse when looking to purchase a new vehicle! The Financial manager - I believe his name was Mike - came out and told us there was no way to get us in the Telluride - a $35,000 vehicle for less then $500 a month and wanted about $5,000 - 7,000 down. We had a GMC Acadia with 4 months left on our lease. He treated us like we were white trash poor people. Amazing, how a dealership would allow anything like this to happen. We asked about the current KIA incentives that I saw on-line. He knew absolutely nothing about them. I asked him if he was the financial manager - how does he not know the manufactures deals on the Kia Telluride. Isn't this a KIA dealership!!! He was very rude to my wife and myself. Of course - when we walked out of Northtown Kia - the sales manager never tried to talk to us or see what they can do to get us in a KIA. They didn't even contact us today - this is why we are making this review. After we left Northtown - we went and visited Basil Toyota - and was treated much better. We in turn not only purchased a NEW Toyota Highlander - but we were able to get a loaded XLE Highlander - with a price of $42,067 fully loaded. They also allowed us to take it overnight. After some much negotiating we were able to get our payments below $400 a month with $2500 down. BUYER BEWARE --- I would stay away from Northtown KIA More

Great Customer service ! Salesman Nick G at Kia is awesome ! We handled all the paperwork and Insurance transfer very fast ! No problems at all ! What a Great Experience . Salesman Nick G at Kia is awesome ! We handled all the paperwork and Insurance transfer very fast ! No problems at all ! What a Great Experience . More

Great sales dept. Samoan was very helpful in explaining my new Kia he went above and beyond what I expected thank you Simone I will come to you on my next Kia purchase Samoan was very helpful in explaining my new Kia he went above and beyond what I expected thank you Simone I will come to you on my next Kia purchase More

Excellent customer service We stopped in after receiving an ad in the mail and we left with a new Kia Forte LX. It was a great lease deal that we couldn’t pass up! Nick was very We stopped in after receiving an ad in the mail and we left with a new Kia Forte LX. It was a great lease deal that we couldn’t pass up! Nick was very pleasant to work with and made the buying experience easy. More

I Love My New Optima Thank you so very much for my new Optima, all done on my lunch hour! Matt Clark is an awesome guy to work with, this was my second time :) Thank you so very much for my new Optima, all done on my lunch hour! Matt Clark is an awesome guy to work with, this was my second time :) More

Poor attention by staff When buying a car you don’t expect your sales man to walk away from you in the middle of the process to take care of someone who just walked in. I? wa When buying a car you don’t expect your sales man to walk away from you in the middle of the process to take care of someone who just walked in. I? waited an hour at Nick G’s desk before going up to the front desk and asking for assistance. I? then had to wait another half hour before Brandon from the finance office heard me complaining and came over to help out. I? must also add that Brandon had what appeared to be a “lip” packed. Very unprofessional. I? was not going to come back to northtown for this new car and after this experience I? really wish that I? went to transitowne or West herr. I? should not have been at the dealership for well over 3 hours when Nick knew 2 days prior that I? would be coming in to get a new car. I? was the only customer present at the time purchasing a vehicle. I? now know why other dealerships are beating you in sales, the service and attention to customers is subpar. I? wouldn’t recommend northtown to any potential buyers based on the atmosphere and poor customer service. More

We were taken care of to the nth I gave this rating because of the excellent service we received. Every inquiry was answered to our satisfaction. You followed up with us several times I gave this rating because of the excellent service we received. Every inquiry was answered to our satisfaction. You followed up with us several times to see how we were with our new leased vehicle and you showed us how all the “gadgets” worked. It was informative and fun. Thank you. A shout out to Simione Gaber for his help and patience and respect. More

Leased a car Came in under the impression there was a lease deal for a 2017 Kia Soul for $0.00 down and about $180.00 a month, only to find out that that deal wasn Came in under the impression there was a lease deal for a 2017 Kia Soul for $0.00 down and about $180.00 a month, only to find out that that deal wasn't on the desktop website, only the mobile website. So after proving to the salesman that the sale was actually on the website, it was sent to the manager. Turns out there weren't any 2017 Kia Souls available for that offer. I was catered to a little when the manager offered a better deal on the 2018 Kia Soul. Although it wasn't the deal I walked into the dealership hoping for, it wasn't terrible. I ended up putting down a little over $2,000.00 to have the care leased for $219.00 a month. I'm satisfied enough I suppose but not completely since I didn't get the deal I walked into the dealership for. I do not blame the salesman for this. I put blame on the misleading web advertisement and some blame on the manager for not bringing the price closer to what I was at the dealership for. More

GREAT SERVICE! Amazing team, impeccable service. Great sales approach and awesome service department! Would highly recommend to any friends or family who are in the Amazing team, impeccable service. Great sales approach and awesome service department! Would highly recommend to any friends or family who are in the market for a car! More

Kia Lease This the second time we have leased with Northtown. We found the experience easy and stress free.The staff is great. Will be back soon. This the second time we have leased with Northtown. We found the experience easy and stress free.The staff is great. Will be back soon. More