Northtown Kia

They got me the exact car and color that I wanted, love my car! When the time comes I will definitely give them my business again. my car! When the time comes I will definitely give them my business again. More

They were very friendly and easy to work with. The whole process was very smooth. From making an appointment to purchasing the vehicle it was one of the best experience I ever had at a dealership. process was very smooth. From making an appointment to purchasing the vehicle it was one of the best experience I ever had at a dealership. More

I just bought a Kia Seltos from Mike Maniscalco, salesman at Northtown Kia and could not be happier. Mike was super knowledgeable about all aspects of Kia's models and patiently answered all my questions. He at Northtown Kia and could not be happier. Mike was super knowledgeable about all aspects of Kia's models and patiently answered all my questions. He listened to my wishes on my budget and was respectful of my spending limits. He took time to explain and demonstrate all the technical features of the car. He made all the red tape go quickly but made sure I understood all my options and everything that I was signing. It was a smooth, unstressful experience from start to finish. So satisfied! --Mark from Tonawanda. More

We have been purchasing and serving our cars through Northtown Kia for a good number of years and having a most positive experience each time. We purchased a new K-5 in November, and this week purchased Northtown Kia for a good number of years and having a most positive experience each time. We purchased a new K-5 in November, and this week purchased a Kia Sportage EX with the assistance of our most friendly, personal and professional salesperson, Michael Maniscalco. Again, very positive experiences. More

After we walked in the door to the dealership we were treated with the upmost professional care. We are very satisfied especially with Adam Reisdorf our sales agent! We love our Kia! treated with the upmost professional care. We are very satisfied especially with Adam Reisdorf our sales agent! We love our Kia! More

I made an appointment for my 2020 Kia telluride to have a oil change, tire rotation, inspection, and recall fixed. I brought my vehicle in at 11am the service person asked if I needed back at any special tim oil change, tire rotation, inspection, and recall fixed. I brought my vehicle in at 11am the service person asked if I needed back at any special time I said no. At 4 pm I called the dealership to see if it was finished they said it will be done in 20 minutes so I had a friend drop me off. When I got there the service person called me to check out. When I asked if they completed the recall work and inspection they said I don’t have recall work. I explained I did have recall work. The service person began yelling at me in the dealership telling me my 2021 telluride did not have a recall. I told him at least 5 times I had a 2020. Finally they realized they were trying to give me someone else’s car. Than I asked where’s my car. Again the same service guy started yelling at me stating “ you had no special time to have car back” I said it is now 4:30 I called prior to being dropped off you told me it would be ready. My car had not been started five and a half hours after drop off and and phone call that it’s ok to come get. Now here I am sitting in dealership for an additional hour plus waiting on my car. Please don’t yell at me! I’m not an idiot I know what I drive! Clearly you didn’t ! your mistake cost me time .your nastiest will cost you customers!!! More

Used Northtown for years now. They make leasing so easy service is second to none. Was in and out in about 1 and 1 half hour and it was a done deal service is second to none. Was in and out in about 1 and 1 half hour and it was a done deal More

It started as an easy experience but then turned into a nightmare. They made DMV documents with an incorrect address, contacted the salesmen after waiting a week to “hear back” never said anything until I nightmare. They made DMV documents with an incorrect address, contacted the salesmen after waiting a week to “hear back” never said anything until I reached out and the was told “they are having an issue correcting so I should correct it myself”. Then was also told that the address is “close enough” then was contacted by a manager who was able to fix the issue within 2 days. Thought all was going to be fine, had the BRAND NEW CAR for 3 WEEKS, and then had to get it TOWED to the shop because there was an issue with the engine and had to wait a week to get it “fixed. Now here we are in March 2021 not even 6 months later I AM HAVING THE SAME EXACT ISSUE as before with my engine and have to be without my vehicle! For them to attempt to fix the issue once again, the car has been nothing but issues since the start and now its as if I was sold a “Lemon” and do not feel safe in the car I am purchasing. I will never go to north town again nor tell anyone to go here! Absolutely worst experience in regard to ensuring the customer satisfaction and customer SAFTEY! More

Just bought 2021 Kia salesman Alvero was great salesman no pressure and knew the car inside and 5 stars great experience I will pass this on to friends and family no pressure and knew the car inside and 5 stars great experience I will pass this on to friends and family More

A very positive experience overall and a super deal. I would highly recommend dealing with Northtown Kia. They need were a pleasure to work with. It was pain free car buying at its best. would highly recommend dealing with Northtown Kia. They need were a pleasure to work with. It was pain free car buying at its best. More