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Northstar Kia

Woodside, NY

Overview
Employees
Reviews
Vehicles
4.5
1,259 Reviews
Our team at Northstar Kia would like to welcome you to our dealership in Long Island City, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Kia vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you're looking for quality auto maintenance and repairs near Long Island City, you can always count on the professional technicians in our Kia service department, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Long Island City count on the high-quality vehicles and services found at Northstar Kia, and we look forward to living up to our reputation every day. Stop in and see us today, or contact us with any questions!
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61-07 Northern Blvd

Woodside, NY

11377

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Showing 1,259 reviews

December 13, 2024

The staff is nice however explanations of what's to occur with my vehicle is severely inconsistent. I was told one thing initially but something completely different subsequently. More

by lsmith3302
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie and James
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Dec 13, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. While we're glad to hear you found our staff nice, we sincerely apologize for any inconsistencies in the communication about your vehicle. Clear and consistent explanations are key, and we’ll address this with our team to ensure a better experience moving forward. If there's anything we can do to assist you or clarify further, please don't hesitate to reach out at Bsingh@Northstarkia.com. – Your friends at NorthStar Kia

December 13, 2024

Went for routine maintenance and state inspection, 3 hours later I'm finally on my way home and I realize they didn't do the inspection. Went back the next day, took another hour, then a strange sound s More

by MATTFOOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
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Dec 14, 2024 -

Northstar Kia responded

I'm so sorry to hear about your experience, and I completely understand your frustration. Safety is the top priority when it comes to car maintenance, and it's alarming that you experienced such an issue. I would recommend reaching out to the dealership directly to report the incident and ensure that they are aware of the situation. It’s important that they address any potential oversights and prioritize customer safety moving forward. Feel free to reach us at Bsingh@northstarkia.com with any question. Thank you for sharing your experience—safety concerns like these should never be taken lightly.

December 13, 2024

Inconsistent communication with parts and service. Slow to respond. Slow to complete work. Does not call back when they say they will. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 14, 2024 -

Northstar Kia responded

I'm sorry to hear about the inconsistent communication you've experienced with parts and service at Northstar Kia. It can be really frustrating when there's a lack of follow-through, especially when you're expecting updates or timely completion of work. It might be helpful to directly share your concerns with the service manager or customer service to help improve their response times and overall communication. Hopefully, this will lead to a better experience next time. If you need any further assistance, don’t hesitate to reach out at Bsingh@Northstarkia.com.

December 13, 2024

Northstar Kia has a Good service, but some details don’t explain clearly to me. More

by jayliu27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Northstar Kia responded

Thank you for sharing your feedback. It's great to hear that you had a positive experience with Northstar Kia, but I understand that some details could have been communicated more clearly. Clear communication is key, and if there's any specific area where you feel more information would have been helpful, it might be worth addressing with the team to help improve future experiences.

December 13, 2024

They were patient and professional. I feel they did their best to get me on the road in something reasonable More

by CHIMERETARICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Northstar Kia responded

Thank you for your feedback! We're thrilled to hear that you felt supported and well taken care of during the process. Our team works hard to ensure that every customer gets the best possible experience and a car that suits their needs. Enjoy the ride!

December 13, 2024

Simple and to the point. .I was pleased with how I was treated. I highly recommend this team More

by gusdemetriou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Farrugia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordana Soleimani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Northstar Kia responded

Thank you for sharing your experience! We're glad to hear you were pleased with how you were treated. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

December 12, 2024

Great customer service from Kevin T. Baker. He was very knowledgeable, professional and pleasant. Will definitely go back to do the oil change. More

by WTMC2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin T. Baker
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Dec 13, 2024 -

Northstar Kia responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Kevin T. Baker. His professionalism and knowledge truly make a difference. We’re glad to know you plan to return for your oil change—our team looks forward to seeing you again! 😊 – Your friends at NorthStar Kia

December 11, 2024

The staff was very helpful. The facility was clean. And the service was efficient. Thanks. More

by MATTHILL81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Dec 11, 2024 -

Northstar Kia responded

Thank you for your positive feedback! We’re glad to hear that our staff, facility, and service met your expectations. We appreciate your support and look forward to serving you again soon!

December 10, 2024

Nice staff who explained everything that was going to happen, then went over the work with me during pickup. More

by jake g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spanish speaking service dept clerk
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Dec 11, 2024 -

Northstar Kia responded

Nice staff who explained everything that was going to happen, then went over the work with me during pickup.

December 09, 2024

We went into the dealership knowing exactly what we were looking for so that part went very smoothly. When we came to pick up the car we waited a very long time to talk to the finance department and we were More

by ronag29
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charlie Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Northstar Kia responded

Thank you for sharing your experience. It's great to hear that the initial part of your visit went smoothly, but we understand how frustrating it must have been to wait unnecessarily to talk to the finance department, especially when you weren't financing the car. Your feedback is valuable, and it can help the dealership improve its efficiency, especially in handling such situations. We hope future visits are quicker and more streamlined for you!

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