Northstar Kia

The service I received did not fix the issue. The driver side mirror does not open and it was supposed to be fixed. Only to not open again the next day. Phoned dealer and told mirror could be f The driver side mirror does not open and it was supposed to be fixed. Only to not open again the next day. Phoned dealer and told mirror could be frozen. I have to use a hair dryer to heat my mirror to drive my car. This is unacceptable. Also had tires rotated and was told the notice would disappear after driving only it’s still there after two weeks. I’m still waiting for a call from service about replacing my mirror. It is extremely dangerous driving almost had an accident on my way to service center. More

Excellent service from James, very clear in what needed to be done. Left a Happy customer to be done. Left a Happy customer More

I don't remember his name , but he is the spanish guy. I'm very appreciative of how the gentleman behind the counter helped me out . He was very professional, knowledgeable and showed concern when dea I'm very appreciative of how the gentleman behind the counter helped me out . He was very professional, knowledgeable and showed concern when dealing with my vehicle. My vehicle is running great, and the brakes feel good 👍 Thank you to all !! Keep up the good work. Definitely will see you guys on the next service call. Frank H. More

The transaction was a pleasure. I drove a pretty far distance to buy the car and my salesperson, Charlie, drove it to me the next day when the paperwork was ready. I drove a pretty far distance to buy the car and my salesperson, Charlie, drove it to me the next day when the paperwork was ready. More

Arturo was my sales person. He was attentive but not overbearing. The experience was smooth and I would highly recommend buying from Northstar Kia. He was attentive but not overbearing. The experience was smooth and I would highly recommend buying from Northstar Kia. More

Cosmo is one of the best service advisors I’ve ever had to deal with, anytime I go to this service center I always look for him to help me out. Very helpful and fast when it comes to trying to get you out to deal with, anytime I go to this service center I always look for him to help me out. Very helpful and fast when it comes to trying to get you outta there as fast as possible. More

Considerate and caring personal, working at this dealership. Also, professionally good work done at site. dealership. Also, professionally good work done at site. More

I'm very pleased with the sales people at Northstar kia I love the way they let you know about the vehicle you purchasing. love the way they let you know about the vehicle you purchasing. More

They did a scam selling a car insurance that never was processed . After going to discalate the situation I was treated with disrespect and nothing got solved looking for legal advice/help to get to the b processed . After going to discalate the situation I was treated with disrespect and nothing got solved looking for legal advice/help to get to the bottom of it More

I would like to share my extremely disappointing experience with North Star Kia regarding collision repair work that began in April 2024. Although I had positive conversations with James, the overal experience with North Star Kia regarding collision repair work that began in April 2024. Although I had positive conversations with James, the overall situation felt disingenuous—like a smile in your face but a spit in your food moment. After bringing up my concerns about waiting two months to replace a tailgate and bumper, I was dismissed with the explanation that they were waiting on parts. This struck me as odd because I had found the necessary parts myself, and their delivery time was a maximum of two weeks. It made me wonder if the shop was using aftermarket parts from overseas, which fueled my concerns about the repair process. I had to rent a car through an outside business because, at that time, they did not have courtesy cars available, which cost me $400 since my vehicle was still not ready. When I finally received my car back in early July, I noticed that the fit and finish were subpar, especially given that there was no structural damage to address. I raised my concerns with James, pointing out that the tailgate was bent, the blind spot monitoring system wasn't working, sensors were popping out of place, and the muffler, which was supposed to be replaced with new parts, hadn’t been. After emailing James and others at the dealership about these issues, he contacted me to bring the car back in September. Unfortunately, it ended up sitting for another month, forcing me to use a rental car again. By this time, they had implemented a courtesy car service, giving me some peace of mind that I would receive a vehicle similar in class to my Kia Telluride, their flagship model. I got my car back at the end of November, almost December, and was dismayed to find it dirty when I had dropped it off freshly cleaned and hand-waxed. Although James offered to clean it, I was so frustrated by the long wait that I declined his offer. When we reviewed the repairs, I noticed several overlooked issues, such as the smart tailgate not being checked for functionality and the undercarriage not being resealed from the previous work. Upon returning home, I discovered a quarter-inch scratch on the front right fender, which appeared fresh and likely occurred while the car was in their possession. I took a picture and sent it to James, but I haven’t heard anything back since. If I could upload the picture I would. I am thoroughly dissatisfied with my experience at North Star Kia and cannot recommend this service center or the sales department. It feels like a combination of negligence and a desire to cut corners at the customer's expense. I'm not happy with this dealership I had other work to get done but I'm afraid my car isn't safe their even though its a 2024 telluride ex. More