Northstar Kia

I had a fantastic experience working with Julius. From the very beginning, he was knowledgeable, patient, and incredibly kind. He showed me the car with enthusiasm while also respecting my time and g From the very beginning, he was knowledgeable, patient, and incredibly kind. He showed me the car with enthusiasm while also respecting my time and giving me the space I needed to make a decision. After visiting multiple dealerships and meeting different salespeople, I can confidently say that Julius stood out for his professionalism and genuine approach. In any negotiation, kindness and professionalism make a difference, and Julius exemplified both. Highly recommend working with him! More

Amazing customer service. James is very polite and helpful. They are very punctual with the appointments time. James is very polite and helpful. They are very punctual with the appointments time. More

Service was great on time and a very clean environment. also the dealer had great snacks in the waiting room also the dealer had great snacks in the waiting room More

Courteous service and explanation of what was being done as well as wait times. Quick and easy as well as wait times. Quick and easy More

Sales person was not up front about the return of my Nissan lease. It cost me about $2,300. Had she disclosed the facts, I would have returned the Nissan my self and would have saved more than $1,000. Nissan lease. It cost me about $2,300. Had she disclosed the facts, I would have returned the Nissan my self and would have saved more than $1,000. More

Pleasant. Informative, comfortable . Just wished Kia made more vehicles at reasonable prices. Like it used to be. Now there just another car company selling ca Informative, comfortable . Just wished Kia made more vehicles at reasonable prices. Like it used to be. Now there just another car company selling cars to folks that can afford it and not those who need them. More

After a long wait and a misunderstanding I got my Kia soul back, I'm really happy with it, they changed the engine and my Kia soul is running like new, I really got upset for the waiting time but it was soul back, I'm really happy with it, they changed the engine and my Kia soul is running like new, I really got upset for the waiting time but it was worth it. Cosimo Sanitate was the man who help me, he even provide the courtesy car so I could commute all the days they were fixing my car, also I'm deaf and he was always very helpful texting me the updates of my car. It wasn't only customer service but disable service too, I'm very happy that he accommodate my updates with his personal time just to help me thanks a lot Cosimo More

Muy buen servicio la atención de primera excelente todo Si me gustó el servicio prestado muy amables y atentos no se demoraron en entregarme el carro y lo recomendaría y no dudo en volver a visitar northst Si me gustó el servicio prestado muy amables y atentos no se demoraron en entregarme el carro y lo recomendaría y no dudo en volver a visitar northstar Kia More

I’m sorry, I ever went to this dealership in the first place. I was lied to from the very beginning, I was told that the SUV I was interested in was at another lot, turned out it wasn’t. Then, I was told place. I was lied to from the very beginning, I was told that the SUV I was interested in was at another lot, turned out it wasn’t. Then, I was told it was on a rig being driven down to y’all’s dealership and would be there in 2 days, not there, then told in 4 days, not there. Oh! Yes, I was told I could change the color, or model, Ha! If, I wanted a different color, I would’ve ordered or chose a different color. Also, for some reason my salesman couldn’t return my call when he said he would. Also, when it came down to my payment amount, I let it be known I didn’t want my payment more than $400.00. In fact, we had a brochure that had a coupon for $2,000 off a 2025 new KIA plus some other incentive to purchase a vehicle, but at a different dealership. We called to see if we could use this coupon at your dealership and we were told yes we could, it even showed an example payment of $399. I believe. When our salesman came back with a quoted pmt. of idk how much, but it was definitely way over $400. Our salesman (Charlie) went back to his supervisor and came back with another amount, still way over $400. Then, Charlie and his supervisor came back and his supervisor said to get the pmt. down to where I needed it to be, we would need to put down $2,000. Ugh! And at that our pmt. would still be $495 and I stuck to my gun and said NO I said, $480, the super said, $490, I looked at him and said $485. He, smiled and said ok and we shook hands. When we met up with the financial gentleman and signing paperwork, he told us, my pmt. was going to be $633. I about came unhinged and said, NO, NO THAT’S NOT WHAT WE AGREE ON, so they went and got Charlie our salesman, because I knew Charlie was our witness and would verify the amount. Once, Charlie was in there, then the financial guy said, the payment quoted to us didn’t include TTL, seriously!! Why didn’t Charlie or his supervisor say something when we were shaking hands on the $485 amt.? I think it was a dirty underhanded move on the supervisors and Charlie’s part. Maybe not so much Charlie, he was fairly new and learning. Too bad he was learning dirty tricks. Unfortunately, since we had been waiting two weeks and put down two thousand dollars and our lease was coming up, I felt we really had no choice but to purchase the KIA SUV with the pmt. of $633. Now, that I look back, I should’ve stuck to my gun and stood up and said NO asked for my $2,000 and walked out. I don’t recommend this dealership at all to anyone. It’s my opinion, they are a crooked business, in saying this, I’m not saying that all KIA dealerships are misleading. The BEST KIA dealership is YONKERS!! We leased from them in 2016 and again in 2022. Never had a problem!! Now, approximately six weeks in we had an issue with the KIA Connect, which we couldn’t start the SUV remotely. So, my husband made an appointment to take it in. My husband stated that the service department was excellent. After the problem was fixed they even washed the SUV. More

Encouraging and detailed oriented. Explained everything I needed to know and got me in the car I wanted Explained everything I needed to know and got me in the car I wanted More