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Northstar Kia

Woodside, NY

Overview
Employees
Reviews
Vehicles
4.5
1,263 Reviews
Our team at Northstar Kia would like to welcome you to our dealership in Long Island City, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Kia vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you're looking for quality auto maintenance and repairs near Long Island City, you can always count on the professional technicians in our Kia service department, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Long Island City count on the high-quality vehicles and services found at Northstar Kia, and we look forward to living up to our reputation every day. Stop in and see us today, or contact us with any questions!
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61-07 Northern Blvd

Woodside, NY

11377

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Showing 1,263 reviews

December 07, 2024

As a new Kia owner, I have only been there twice. Their receptionist Sally is very helpful and knowledgeable along with James, in service. The facility itself is new, clean and accommodating should y More

by 3073XCT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally, James
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that Sally and James provided helpful and knowledgeable service during your visits. It's great to know you had a positive experience with our clean and accommodating facility as well. We appreciate you choosing us for your service needs and look forward to assisting you again!

December 07, 2024

Polite, fast, informative And efficient I came in for a free complementary multi point inspection and left very impressed. Thank you. More

by anthony.bee.smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your kind words! We're thrilled to hear that you had an impressive experience with our polite, fast, and efficient service during your complimentary multi-point inspection. We truly appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

Northstar Kia Service Department workers standout with exceptional professionalism and courtesy, their work speaks volumes about their dedication to quality work and customer satisfaction! More

by RIKORTIZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo
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Dec 08, 2024 -

Northstar Kia responded

Hello, Thank you for your wonderful feedback! We're so glad to hear that our Service Department team at Northstar Kia exceeded your expectations with their professionalism and dedication to quality work. Your satisfaction is our top priority, and we truly appreciate your recognition of our team's hard work. We look forward to continuing to serve you!

December 07, 2024

Excellent customer service. We had to have a car towed, they took it right away, fixed it right away. I had follow up issues and they stood by their work. More

by Emergencycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that we were able to assist you quickly and effectively with your car's repairs. It's great to know that we stood by our work and provided the support you needed. We truly appreciate your trust and look forward to helping you again in the future

December 07, 2024

There was a lot of waiting around and not enough communication. I felt rushed when I got the car. More

by ashlearobinson12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Rizvi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your feedback. We're sorry to hear that your experience was not as smooth as it should have been. We strive to provide clear communication and a relaxed environment for all our customers, and we apologize if you felt rushed. Your feedback is valuable, and we'll use it to improve our processes moving forward. If you'd like to discuss this further, please feel free to reach out to us directly at Bsingh@Northstarkia.com

December 07, 2024

Car Service was exceptional. The staffing is great. They’re very friendly and welcoming. The waiting area set up really nice they have food and beverages for their clients . More

by brigitterugel56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nairoby Valverde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional service experience and felt welcomed by our friendly staff. We're glad you enjoyed the waiting area and amenities as well. We truly appreciate your kind words and look forward to serving you again in the future!

December 07, 2024

Everyone was friendly and very helpful, We went in for a test drive and bought a car the same day. We had a few issues at the dealership but the staff made sure to follow up and support us after the sale. More

by jd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordana Soleimani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're thrilled to hear that you had a great test drive and were able to purchase your car the same day. We also appreciate your understanding regarding the issues, and we're glad our staff could follow up and support you after the sale. Your satisfaction is important to us, and we look forward to continuing to assist you in the future!

December 06, 2024

My experience in service was miserable. After 4 hrs was told three different scenarios on my certified 2020 Soul and none of them were correct. Ended up driving to Pennsylvania where I purc More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My contact is not here but he was running the service for everyone coming through
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Dec 08, 2024 -

Northstar Kia responded

Hi, I'm truly sorry to hear about your frustrating experience. It sounds like the service you received fell short of expectations, and I completely understand your disappointment. It’s concerning that you weren’t given accurate information, especially after spending so much time at the dealership. Your feedback is important, and I would recommend reaching out to Northstar Kia directly at Bsingh@northstarkia.com to discuss the issue and ensure this doesn’t happen again. I hope your vehicle's issue was resolved in Pennsylvania, and I sincerely hope your next visit is much more positive.

December 05, 2024

I was helped by Cosmo at the customer service desk and he was very helpful, polite and professional. Everything went very well and smoothly. I had a great experience. More

by JASON822GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosimo
Report | Print
Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Cosmo provided you with helpful, polite, and professional service. It's great to know everything went smoothly, and we're so glad you had a great experience. We look forward to assisting you again in the future!

December 05, 2024

Jordan as a Costco-Kia liason was an honest salesman who tried to explain everything to the best of his ability. More

by Kpita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're glad to hear that Jordan provided you with honest and clear explanations throughout your experience. We appreciate your kind words and are happy he could assist you as the Costco-Kia liaison. If you need any further assistance, don’t hesitate to reach out!

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