Northstar Kia

Leasing a Kia from this dealership has been the WORST experience of my life! Kia is an absolutely awful company. I would give them zero stars if I could. We leased an EV9 GTLine the most expensive car on experience of my life! Kia is an absolutely awful company. I would give them zero stars if I could. We leased an EV9 GTLine the most expensive car on the lot. One of the battery cells was not charging correctly, so we took it to the Kia Service Center, which is right down the road from this dealership and it was another miserable experience. The Service Center had our car for 4 MONTHS! It was the biggest waste of time I’ve ever had to deal with, every time I called, I would be on hold for about an hour, and then I would speak to a representative that knew nothing about my car and then sometimes I would get disconnected and have to call back wait on hold again and then explain the situation all over again, absolutely infuriating! While our car was in the Service Center for 4 months. They gave us a loaner that was the lowest level vehicle that Kia makes, mind you we are against gas vehicles and the reason why we went electric Kia EV9 to begin with is to get away from a gas powered car. The loaner car they gave us was gas powered so needless to say we were paying for the most expensive car monthlies while we were driving the least expensive loaner car and also paying for gas on top. Every time I called the service center they would tell me that there was only one person certified on the whole eastern seaboard to work on my vehicle, one person! Then I was told that the part was being made specifically for our car in South Korea and they had no idea when it would be complete and when the one guy could come and fix the car. So if you are even thinking about buying or leasing a Kia from this dealership or any Kia dealership in the United States, don’t do it! The warranty means nothing, service center employees are useless and dealership salespeople don’t keep their promises. Last week we finally get the car back to find out that battery replacement is fixed but other warning lights are now notifying us of different issues. On top of all of this while we think Kia corporate is doing right by us on the back end, they came and repossessed our car this morning! DO NOT WALK AWAY FROM THIS COMPANY RUN AWAY More

Great experience at this dealer. Cosimo at was courteous and my car service was finished fast. Cosimo at was courteous and my car service was finished fast. More

Nice people. Very accommodating. Clean restrooms and a free delicious available array of bagels and Very accommodating. Clean restrooms and a free delicious available array of bagels and More

Great experience. Smooth transition friendly staff. Recommend!! Work with you to make it happen. Amazing place Smooth transition friendly staff. Recommend!! Work with you to make it happen. Amazing place More

Very good exerience Cos was very professional and efficient 5 star service Thank you Anca Dogarescu efficient 5 star service Thank you Anca Dogarescu More

They take care of my Kia sportage very efficiently, it was a fast service and good communication was a fast service and good communication More

They were quick on fixing this issue with my tire. Would come again, the lobby was nice too. Would come again, the lobby was nice too. More

Worked hard for me. Got me the best deal possible Everyone was professional, courteous and caring about making sure I had the best purchase experience possible Got me the best deal possible Everyone was professional, courteous and caring about making sure I had the best purchase experience possible More

Great service and attention 👏, always according with the timing schedule. Great communication. My seltos was very well taken cared. the timing schedule. Great communication. My seltos was very well taken cared. More

Just excelente, James always smiles. Willing to help, , keep you informed No more comments Willing to help, , keep you informed No more comments More