Northstar Kia

They did a scam selling a car insurance that never was processed . After going to discalate the situation I was treated with disrespect and nothing got solved looking for legal advice/help to get to the b processed . After going to discalate the situation I was treated with disrespect and nothing got solved looking for legal advice/help to get to the bottom of it More

I would like to share my extremely disappointing experience with North Star Kia regarding collision repair work that began in April 2024. Although I had positive conversations with James, the overal experience with North Star Kia regarding collision repair work that began in April 2024. Although I had positive conversations with James, the overall situation felt disingenuous—like a smile in your face but a spit in your food moment. After bringing up my concerns about waiting two months to replace a tailgate and bumper, I was dismissed with the explanation that they were waiting on parts. This struck me as odd because I had found the necessary parts myself, and their delivery time was a maximum of two weeks. It made me wonder if the shop was using aftermarket parts from overseas, which fueled my concerns about the repair process. I had to rent a car through an outside business because, at that time, they did not have courtesy cars available, which cost me $400 since my vehicle was still not ready. When I finally received my car back in early July, I noticed that the fit and finish were subpar, especially given that there was no structural damage to address. I raised my concerns with James, pointing out that the tailgate was bent, the blind spot monitoring system wasn't working, sensors were popping out of place, and the muffler, which was supposed to be replaced with new parts, hadn’t been. After emailing James and others at the dealership about these issues, he contacted me to bring the car back in September. Unfortunately, it ended up sitting for another month, forcing me to use a rental car again. By this time, they had implemented a courtesy car service, giving me some peace of mind that I would receive a vehicle similar in class to my Kia Telluride, their flagship model. I got my car back at the end of November, almost December, and was dismayed to find it dirty when I had dropped it off freshly cleaned and hand-waxed. Although James offered to clean it, I was so frustrated by the long wait that I declined his offer. When we reviewed the repairs, I noticed several overlooked issues, such as the smart tailgate not being checked for functionality and the undercarriage not being resealed from the previous work. Upon returning home, I discovered a quarter-inch scratch on the front right fender, which appeared fresh and likely occurred while the car was in their possession. I took a picture and sent it to James, but I haven’t heard anything back since. If I could upload the picture I would. I am thoroughly dissatisfied with my experience at North Star Kia and cannot recommend this service center or the sales department. It feels like a combination of negligence and a desire to cut corners at the customer's expense. I'm not happy with this dealership I had other work to get done but I'm afraid my car isn't safe their even though its a 2024 telluride ex. More

I was very pleased with the service and the professionalism that I received from the service department they were very understanding and patient they clearly articulated and met all expectation professionalism that I received from the service department they were very understanding and patient they clearly articulated and met all expectations that were set for me I would not hesitate to recommend them to anyone that I meet More

Was very satisfied with this dealership. Parts and service departments were exceptional. Would recommend north star Kia to family and friends Parts and service departments were exceptional. Would recommend north star Kia to family and friends More

No words can express this rating. A bunch of loan sharks.. it should be illegal how they operate. A bunch of loan sharks.. it should be illegal how they operate. More

The service and the employee James was wonderful. I had waited for my vehicle to be maintenance. Would recommend anyone that needs a dealership that would work with you. I had waited for my vehicle to be maintenance. Would recommend anyone that needs a dealership that would work with you. More

The car has been amazing ever since we have gone. Cosmo is an excellent customer representative and helps excellently every time Cosmo is an excellent customer representative and helps excellently every time More

The staff is so nice and helpful The staff is friendly and helpful. The environment is comfortable. The work is efficient. and helpful. The environment is comfortable. The work is efficient. More

Worked with us to make a deal to fit our budget. A nice selection of vehicles. A nice selection of vehicles. More

Appreciated all the help of the team. I had questions and they immediately had answers. Always a good experience. I had questions and they immediately had answers. Always a good experience. More