Northside Lexus

5 star customer service, Neti is one of the cashiers at NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I cal NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I called and she saw the missed called she immediately called me back. Great follow up! Great people at Northside Lexus!! More

I schedule an appointment with your dealership to inspect my 2002 ES300 that had been sitting in my driveway for a year. The dealership delivered a detail report stating all that was required in order to br my 2002 ES300 that had been sitting in my driveway for a year. The dealership delivered a detail report stating all that was required in order to bring the car back into great mechanical condition. after all work was performed as suggested, either or else ware, the car runs fanatic now. Thanks for a great job! More

On august 31, without having made an appointment, I went to the Lexus dealership to have the car battery checked. After a thorough inspection, I was told the battery needed to be replaced (alternator etc. w to the Lexus dealership to have the car battery checked. After a thorough inspection, I was told the battery needed to be replaced (alternator etc. was checked and found to be in good working order) and it was done within the hour! For a Saturday morning service I was quite surprised that I got in and out within 90 minutes time. More

Excellent service organization. Felt like we received VIP treatment. Loaner service though we did not use it is incredible. Very comfortable and accomodating waiting provisions. Dorothy was fantastic se VIP treatment. Loaner service though we did not use it is incredible. Very comfortable and accomodating waiting provisions. Dorothy was fantastic service rep. More

Northside Lexus is a class act. Todd Sylvester is a leader and it is apparent that his goal is to provide the best customer service available in the industry. He surrounds himself with great qualified leader and it is apparent that his goal is to provide the best customer service available in the industry. He surrounds himself with great qualified service oriented employees, such as Frank Ramos, who also share his passion to be the best in the industry. More

Steven White did a outstanding job, facilitating the repair of my SUV, after a collision. Michael VanCleave continued to be very helpful and supportive... Excellent ! repair of my SUV, after a collision. Michael VanCleave continued to be very helpful and supportive... Excellent ! More

They were able to get me into my loaner vehicle and back on the road promptly and my car was ready when they said it would be. Overall I am satisfied with my service. on the road promptly and my car was ready when they said it would be. Overall I am satisfied with my service. More

I gave the highest marks because the staff are efficient, informative and professional, but at the same time, they do a great job of making you feel welcome...like going home to see family. The whole dealer informative and professional, but at the same time, they do a great job of making you feel welcome...like going home to see family. The whole dealership is fully engaged in making the customer comfortable and confident in the product they have chosen to buy. Great job, Lexus! More

As always excellent service, especially with my service rep Pat Pendergast, it it after the service I have issue with. Please impart on your mechanics on how important and a matter of life and death on do rep Pat Pendergast, it it after the service I have issue with. Please impart on your mechanics on how important and a matter of life and death on doing RESPONSIBLE maintenance and or repair on customer vehicles. My issue is after my 135K service and suggested repair on Fuel Injector Flush was that the next day leaving my home my RX330 suddenly died in the middle of the street as I pulled out of home driveway. After repeated ignition starts my suv would not start and with the help of a good samaritan was able to push the vehicle out of the street and had it parked in front of my house. The good samaritan noticed that he could smell gas under the suv and thats when I did too. I could not risk trying to start my suv again for fear of it catching on fire. Luckily this problem happened doing a regular business day and while the dealership was still open. Being a AAA member I called for a tow to the Lexus Dealership. Pat as usual took excellent care in getting my suv fixed up again quickly. The problem was that the fuel line was NOT PROPERLY installed right and it popped out. And luckily for me it happened while just pulling out of my home driveway and not on the Freeway cause the car just died and the steering wheel locked up and I could have been in serious trouble. I was also blessed that my wife and 3 year-old daughter was not with me at the time of the suv failure. My family depends on our vehicle because we are a One car family. Mistakes and errors happens that the fact of life but some are just to costly to let happen and the consequences deadly. Rest assured I will continue to use your dealership for future maintenance and upkeep. I have even recommended Pat as a rep for a colleague working with my wife whom is looking to establishing a service & upkeep relationship, she drives a Lexus too. Thank you, Ivar Orallo More

Quick turnaround, comfortable waiting room, good coffee and soft drinks, friendly help, excellent service, attention to detail. Is there anything more can I ask for? and soft drinks, friendly help, excellent service, attention to detail. Is there anything more can I ask for? More