Northside Lexus

Overall my experience was great. Everyone was courteous and willing to assist. Everything I asked for granted and my car was taken care of without a hassle and willing to assist. Everything I asked for granted and my car was taken care of without a hassle More

I purchased & serviced this vehicle in Baton Rouge. This is the first time to have it serviced here in Houston. It took about 5 hours for the 65000 mile check-up. I just felt that it was a long wait. This is the first time to have it serviced here in Houston. It took about 5 hours for the 65000 mile check-up. I just felt that it was a long wait. I was told the car would be finished in 1 1/2 hours after the initial oil change, which would have made it 12:30pm. I did not get lunch. After 1pm, I kept asking how much longer and kept being told that it would be soon. I didn't leave until after 2pm. The dealership in Baton Rouge has snacks for their customers, which I wish Northside had since it was a long wait. More

I came in for 500 mile service check up. I had a great experience. Service department was very helpful. I will come back here next check is due. experience. Service department was very helpful. I will come back here next check is due. More

Service was provided effeciently and accomodated my schedule needs. The waiting area is comfortable and allowed personal work to be completed. Having the showroom open gave the opportunity to see new schedule needs. The waiting area is comfortable and allowed personal work to be completed. Having the showroom open gave the opportunity to see new models and features. The service consultant took the time to understand the issue and provided a comprehensive explainnation of the service report. More

I have to say my experience with Northside lexus has not been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for servic been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for service after making an appointment and it seemed that i could not get any response back. After my service was taken care i notice grease smudges all over my car as if the mechanic clean his dirty hands with the headline of my car.I contacted management and still have not revived a response back i guess i was just a number to them after all. More

The salesman presented me an out-of-date Carfax information on a pre-owned Porsche. He convinced me that the car still had a year left of the basic warranty. I took the it to Porsche dealer after information on a pre-owned Porsche. He convinced me that the car still had a year left of the basic warranty. I took the it to Porsche dealer after buying and found out that the warranty had expired 8 months before. I called the Lexus sales manager and he said he couldn't do a thing to resolve my problem. I told him my purchased price was based on the information that the salesman presented. If I knew that the car's basic warranty had expired I wouldn't have bought it at that price. All I wanted was a 1 year reimbursement on a extended warranty that i'm going to get for the Porsche. If I'm buying a 4yrs/48k miles, I just want a 25% reimbursement. Beware of this dealer on pre-owned vehicle that's not Lexus. They will tell anything just get your money. More

Now I know why we bought a Lexus. Cadillac & BMW can not even begin to compare at the Lexus level of service or addressing your issues. John Ayres not even begin to compare at the Lexus level of service or addressing your issues. John Ayres More

they treat you like you're royalty here, I would recommend buying a Lexus here just to experience their fantastic customer care! Best dealership care I've ever had anywhere! recommend buying a Lexus here just to experience their fantastic customer care! Best dealership care I've ever had anywhere! More

Everything was great, except that you left my side-view mirrors folded in, and also, my headlight setting was not on auto. Thank you for your service. mirrors folded in, and also, my headlight setting was not on auto. Thank you for your service. More

I would ONLY drive a Lexus and ONLY at Northside Lexus. The quality of the product is mirrored by the quality of the customer service. From the staff in service to the top these folks make me feel importan The quality of the product is mirrored by the quality of the customer service. From the staff in service to the top these folks make me feel important and valued. I LOVE Northside Lexus! I have purchased over 10 vehicles from them and have never been anything but thrilled! More