Northside Lexus

I have to say my experience with Northside lexus has not been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for servic been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for service after making an appointment and it seemed that i could not get any response back. After my service was taken care i notice grease smudges all over my car as if the mechanic clean his dirty hands with the headline of my car.I contacted management and still have not revived a response back i guess i was just a number to them after all. More

The salesman presented me an out-of-date Carfax information on a pre-owned Porsche. He convinced me that the car still had a year left of the basic warranty. I took the it to Porsche dealer after information on a pre-owned Porsche. He convinced me that the car still had a year left of the basic warranty. I took the it to Porsche dealer after buying and found out that the warranty had expired 8 months before. I called the Lexus sales manager and he said he couldn't do a thing to resolve my problem. I told him my purchased price was based on the information that the salesman presented. If I knew that the car's basic warranty had expired I wouldn't have bought it at that price. All I wanted was a 1 year reimbursement on a extended warranty that i'm going to get for the Porsche. If I'm buying a 4yrs/48k miles, I just want a 25% reimbursement. Beware of this dealer on pre-owned vehicle that's not Lexus. They will tell anything just get your money. More

Now I know why we bought a Lexus. Cadillac & BMW can not even begin to compare at the Lexus level of service or addressing your issues. John Ayres not even begin to compare at the Lexus level of service or addressing your issues. John Ayres More

they treat you like you're royalty here, I would recommend buying a Lexus here just to experience their fantastic customer care! Best dealership care I've ever had anywhere! recommend buying a Lexus here just to experience their fantastic customer care! Best dealership care I've ever had anywhere! More

Everything was great, except that you left my side-view mirrors folded in, and also, my headlight setting was not on auto. Thank you for your service. mirrors folded in, and also, my headlight setting was not on auto. Thank you for your service. More

I would ONLY drive a Lexus and ONLY at Northside Lexus. The quality of the product is mirrored by the quality of the customer service. From the staff in service to the top these folks make me feel importan The quality of the product is mirrored by the quality of the customer service. From the staff in service to the top these folks make me feel important and valued. I LOVE Northside Lexus! I have purchased over 10 vehicles from them and have never been anything but thrilled! More

Wonderful cars and the best service department ever which is why we have been driving Lexus cars for 15 years and will continue to do so. is why we have been driving Lexus cars for 15 years and will continue to do so. More

Every time I deal with Northside Lexus my experience is wonderful. From sales to service an everywhere in between, the employees always take care of me in a polite, professional manner. They alway make m wonderful. From sales to service an everywhere in between, the employees always take care of me in a polite, professional manner. They alway make me feel so special and important! More

Customer Service always sets the precedence for how business is conducted with any organization and Northside Lexus is the perfect example of this. Absolutely the most friendly and professional staff business is conducted with any organization and Northside Lexus is the perfect example of this. Absolutely the most friendly and professional staff of any and you always feel so welcomed while there. It amazes me how everyone connected with the organization maintains such a positive attitude and mood of appreciation. Credit must go to the leadership team at NL, as it is more than obvious where this influence is coming from. Keep up the good work and keep identifying good people as team members. More

My husband and I always receive excellent service at Northside Lexus. We both drive a Lexus. We never have anything to complain about. Liz Rincon is great and knows her job well! Northside Lexus. We both drive a Lexus. We never have anything to complain about. Liz Rincon is great and knows her job well! More