Northside Lexus

Eight weeks after purchasing my brand new car from Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing eve Northside Lexus, my daughter found an ant nest in the passenger door area when she opened the door. After spraying it with ant spray and brushing everything I could find out of the car, ants continued to appear. After re-spraying and hoping they would be gone in the morning, I was extremely dismayed to find ants crawling all over the car the next day. I called Northside Lexus to see if they could help me. Jon Gosling was the lucky rep who answered. After a short period of startled disbelief, he said to bring the car right in and they would take a look at it and see what they could do. When I arrived, Jon and the service manager looked at the car and told me they would get it taken care of - at no charge, as a goodwill service since ants are not a known warrantee issue. Jon arranged a free loaner car for me, and I left them to deal with the ants. I received daily updates of the fumigation, dismantling of the doors, trunk, wheel wells, backseat, carpet, etc. They also called in an exterminator who baited the ants away from the car, and finally my car was declared ant free. When I picked up my car, I saw no ants (and I really inspected everything), and I would never have known that it had been taken apart and put back together - it looked excellent. I waited 2 weeks before reviewing, because I was afraid the ants may make a re-appearance, but all has been well. I was extremely pleased with the service and professionalism shown by Jon Gosling and Lexus. I am a happy driver again, although I am still checking the car before I get in. More

This Lexus dealership takes courtesy and service seriously. They do excellent work and always finish on time. Your car is returned clean and ready to go. seriously. They do excellent work and always finish on time. Your car is returned clean and ready to go. More

The Lexus Team was courteous, profesional and knowlewdgeable. The loaner car was a big plus and the vehicle servicing was completed as indicated. There were no follow-up issues or problems. The e knowlewdgeable. The loaner car was a big plus and the vehicle servicing was completed as indicated. There were no follow-up issues or problems. The expereicence was excellent and I will continue to use Lexus Service in the future. More

Overall, an excellent service experience! Anita is very pleasant and well organized. She is very knowledgeable about my vehicle; she was extremely helpful in advising what maintenance my vehicle needed and pleasant and well organized. She is very knowledgeable about my vehicle; she was extremely helpful in advising what maintenance my vehicle needed and providing the rationale for that maintenance. She was also helpful in discussing my vehicle's future maintenance needs. -J. Evans More

My time is not wasted at the Lexus dealership. They give you car loaners when it is necessary and exchange out parts that are not working. Even if they can not get the item to get to to what you brought it you car loaners when it is necessary and exchange out parts that are not working. Even if they can not get the item to get to to what you brought it in for. More

Great service. Came in for ignition problem and was promptly put into a newer version of my 2007 :/ Only downfall was that now I want a new car like my loaner promptly put into a newer version of my 2007 :/ Only downfall was that now I want a new car like my loaner More

Repair work was performed quickly and I was on my way. I can't remember the young who was taking the place of my normal service advisor but he did a very good job. can't remember the young who was taking the place of my normal service advisor but he did a very good job. More

I really enjoy my service visits to Northside Lexus in Houston, TX. The service is always very reliable. The people are very friendly and knowledgeable about the service that is being performed. I have Houston, TX. The service is always very reliable. The people are very friendly and knowledgeable about the service that is being performed. I have had the maintenance done on my car there since it was new. (2007). I have developed a friendship with my service advisor. This dealership always has a loaner car available for me. I do not have to wait very long to get the car either. The place is very clean and chocolate chip cookies are always available for their customers. They also have a coffee/soda bar one can enjoy if he/she has to wait very long for their car to be serviced. I drive 125 miles one way to have the maintenance done on my car. It is worth it. I would recommend Northside Lexus for anyone looking for a new or pre-owned Lexus to enjoy. More

The service here is always excellent. The waiting room is very accommodating, so I really don't mind waiting for my car to be serviced. Everyone who works at your dealership is very friendly. I really a is very accommodating, so I really don't mind waiting for my car to be serviced. Everyone who works at your dealership is very friendly. I really appreciate that! More

The service was fast and the people most kind. I went in for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. More