Northside Lexus

My comments. I felt Mr. Needham Shotwell and Mr. Lance Williams showed very sincere interest in helping me obtain the vehicle I wanted with very satisfactory ter I felt Mr. Needham Shotwell and Mr. Lance Williams showed very sincere interest in helping me obtain the vehicle I wanted with very satisfactory terms. More

Purchase of a Used Lexus This was the best experience I have ever had buying a car--and at my age I have bought a lot of cars. And Northside Lexus owes it all to Bryan Carri This was the best experience I have ever had buying a car--and at my age I have bought a lot of cars. And Northside Lexus owes it all to Bryan Carrier. He was knowledgeable, helpful in answering all my questions, personable, and honest. HIs approach was buyer-centered, open, and pressure-free. As I told Bryan at the end of my purchase, I will enthusiastically recommend him to family and friends who are in the market to buy a car. More

Routine Service Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization and price of the service completion More

Quick and easy I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older perso I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older person in danger. They immediately said I qualified for a rental car & I picked it up 5 days later. Quick &a easy. More

Fast, efficient & Knowledgable I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need servi I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need service/maintenance on a few things so it saved me money. Kurt was simply put amazing, he walked me through everything and referred a few things a little out my price range but optional. More

Jacque was fabulous I brought my 2004 Lexus RX 3300 in to have the dash board replaced. While it took almost 2 years for the part for my car to arrive and I was very frus I brought my 2004 Lexus RX 3300 in to have the dash board replaced. While it took almost 2 years for the part for my car to arrive and I was very frustrated, Jacque Bratton, Service Drive Manager was fantastic. Professional, caring, concerned, and compassionate. More

Allen Did A Great Job I had met Allen on my first visit to the dealership. I might add I am a tough cookie on customer service. Allen met and surpassed all my expectation I had met Allen on my first visit to the dealership. I might add I am a tough cookie on customer service. Allen met and surpassed all my expectations. Good job Allen! More

Warranty service service was excellent from the initial contact to schedule the service to the actual repair. Jon was prompt and courteous and took care of getting me service was excellent from the initial contact to schedule the service to the actual repair. Jon was prompt and courteous and took care of getting me back in my car with little down time. More

Favorable and Pleasant Dorothy Sausley has been my key contact for most of 15 years. She is a professional, responsive, communicates well, and knows all about the cars and Dorothy Sausley has been my key contact for most of 15 years. She is a professional, responsive, communicates well, and knows all about the cars and how to get things done at Northside Lexus. She maintains a great attitude. Doug Sullivan More

10k Miles This was my first service at Northside Lexus. They were very courteous and timely. Car was washed and clean when picked up the same day. This was my first service at Northside Lexus. They were very courteous and timely. Car was washed and clean when picked up the same day. More