Northside Lexus

The service at Northside Lexus is always outstanding. I have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. have never had a problem in the 15 years I have been dealing with them and highly recommend both their service and collision departments. More

I called the service department. I explained the situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid situation. The first day I called the customer service representative told me not to worry, the lights would turn off by themselves (engine and skid lights). That I had not put the gas cap on correctly while filling up. I believed that until the next day when the lights were still on. I called again and this time this representative told me she would have someone call me back. Dean called me back and asked if I could bring the car in and they would look at it. Kyle took over once I was at the dealership and asked if I could wait for it. Dorothy took over and explained the situation. She had obtained a loaner for me. She called me that night and told me what was going on and hopefully I would have my car back the next day. I was kept informed when the mechanics wanted to keep the car longer. When I did finally get called by Dorothy to come any time and that my car was ready, everyone was so nice and my car was washed. This service department is the reason my next cars will be Lexus cars! More

When you go to Northside Lexus, you get total service. Of course the car is given a thorough going-over, but that is not what I mean. I take that for granted or they would not be in business. What I am talki course the car is given a thorough going-over, but that is not what I mean. I take that for granted or they would not be in business. What I am talking about is the complete package from the time you call or go online to set up an appointment to the way each employee treats you. They are more than friendly, they are professional to the max. This extends from the receptionist to the driveway greeter, to the service consultant, the service technician, and the check-out counter folks. You get the complete package. It is obvious that they are happy in their jobs and it comes through in performance. I get the impression that they really care about my car and are dedicated to ensuring that I am happy with it as well. The service people know intuitively that the next time I feel the need for a new car, my choice of dealer will be largely based on my impressions gained over time with my current vehicle. I have been to other Houston Lexus dealerships but none of them comes up to the level of the folks at Northside. More

Always treated very well. First class customer service. Also love the fact that they offer loaner's to be able to drop off the vehicle during the week and allow me to go to work. Also love the fact that they offer loaner's to be able to drop off the vehicle during the week and allow me to go to work. More

Great people, very informative. I was super impressed with the flawless execution of dropping the car off, picking up the loaner and then getting my vehicle report the same day. I had questions on why c with the flawless execution of dropping the car off, picking up the loaner and then getting my vehicle report the same day. I had questions on why certain things were recommended and it was explain very throughly More

Dorothy was excellent in her approach to servicing my LX570. I always enjoy the handling of the service work with Dorothy and the dealership. The use of the loaner vehicle is always appreciated and saves LX570. I always enjoy the handling of the service work with Dorothy and the dealership. The use of the loaner vehicle is always appreciated and saves a lot of potential hardship. Owning a Lexus vehicle has been a very pleasurable experience to date. More

They checked out the car. and informed me of all that is required to be done and gave me the choice of what and what that i would like to be done. I did the most serious situation and differed the rest for required to be done and gave me the choice of what and what that i would like to be done. I did the most serious situation and differed the rest for next service time. The price of their service seems to be very high. More

The credit for my excellent review rests entirely with my service representative, Liz. She was prompt, efficient and very thorough. She took the time to explain my car's service history, the current option service representative, Liz. She was prompt, efficient and very thorough. She took the time to explain my car's service history, the current options I had for service, and arranged for a loaner car when my older car required a little more time than I expected for service and minor repair. I will always request Liz when having my Lexus serviced; she is, quite simply, the most professional representative I have ever encountered. More

Was skeptical of getting reasonably priced service on a luxury vehicle but I have been pleasantly surprised with this experience. Both service and price is always exceptional. I would have bought a luxur luxury vehicle but I have been pleasantly surprised with this experience. Both service and price is always exceptional. I would have bought a luxury vehicle much earlier had I known. More

I just recently purchased a Lexus ES 350 from a non Lexus dealership who, in the process of repairing simple body damage caused by their own negligence, failed to put my AC back together properly. When my AC dealership who, in the process of repairing simple body damage caused by their own negligence, failed to put my AC back together properly. When my AC failed, I scheduled, what I thought would be warranty work with Northside Lexus. It has been several years since I had a car serviced by Northside, so when I walked in at 7:45am for my 8am appointment and there wasn't a very friendly greeting awaiting me (NO ONE was smiling!!), I became a bit skeptical. My service agent, Liz Rincon wasn't all smiles, either, but she was very professional and compassionate to my frustrations after she verified that my factory had expired several months before my paperwork indicated. I didn't have my extended warranty information handy, but Liz told me to email her the information. Now, to the service of my vehicle: Northside Lexus service people not only diagnosed the problem, but were also able to determine that the problem was caused by the other dealership's improper and negligent mechanics. Due to these findings,Northside Lexus really scrutinized my vehicle to ensure everything else was operating properly and in Lexus standard condition. Northside Lexus communicated the findings to the warranty company who subsequently denied the claim. Liz, via telephone, email, and fax they forwarded all information and documentation of problems found and steps for repair to the other dealership's customer service department who will be doing the repairs, at no cost to me. I don't really believe that another service shop would have or could have made the same assessments of my vehicle and determine who the real culprit was and go the extra mile to hold them accountable. Liz Rincon even expressed Lexus' willingness to inspect the work once the other dealership have completed it. I traded in my 1998 ES 300 that had 350,654 miles on it, so, I know, first hand, that it is great service that will increase the life of a car. Northside Lexus serviced my 1998 Lexus many times and, today, they proved that their great service has not changed. Note: The service person who pulled my car out, unwittingly, parked it in the pouring rain and Liz drove it back under the carport for me to get into. Those type of things stand out to me. How refreshing! More