Northside Lexus

The credit for my excellent review rests entirely with my service representative, Liz. She was prompt, efficient and very thorough. She took the time to explain my car's service history, the current option service representative, Liz. She was prompt, efficient and very thorough. She took the time to explain my car's service history, the current options I had for service, and arranged for a loaner car when my older car required a little more time than I expected for service and minor repair. I will always request Liz when having my Lexus serviced; she is, quite simply, the most professional representative I have ever encountered. More

I just recently purchased a Lexus ES 350 from a non Lexus dealership who, in the process of repairing simple body damage caused by their own negligence, failed to put my AC back together properly. When my AC dealership who, in the process of repairing simple body damage caused by their own negligence, failed to put my AC back together properly. When my AC failed, I scheduled, what I thought would be warranty work with Northside Lexus. It has been several years since I had a car serviced by Northside, so when I walked in at 7:45am for my 8am appointment and there wasn't a very friendly greeting awaiting me (NO ONE was smiling!!), I became a bit skeptical. My service agent, Liz Rincon wasn't all smiles, either, but she was very professional and compassionate to my frustrations after she verified that my factory had expired several months before my paperwork indicated. I didn't have my extended warranty information handy, but Liz told me to email her the information. Now, to the service of my vehicle: Northside Lexus service people not only diagnosed the problem, but were also able to determine that the problem was caused by the other dealership's improper and negligent mechanics. Due to these findings,Northside Lexus really scrutinized my vehicle to ensure everything else was operating properly and in Lexus standard condition. Northside Lexus communicated the findings to the warranty company who subsequently denied the claim. Liz, via telephone, email, and fax they forwarded all information and documentation of problems found and steps for repair to the other dealership's customer service department who will be doing the repairs, at no cost to me. I don't really believe that another service shop would have or could have made the same assessments of my vehicle and determine who the real culprit was and go the extra mile to hold them accountable. Liz Rincon even expressed Lexus' willingness to inspect the work once the other dealership have completed it. I traded in my 1998 ES 300 that had 350,654 miles on it, so, I know, first hand, that it is great service that will increase the life of a car. Northside Lexus serviced my 1998 Lexus many times and, today, they proved that their great service has not changed. Note: The service person who pulled my car out, unwittingly, parked it in the pouring rain and Liz drove it back under the carport for me to get into. Those type of things stand out to me. How refreshing! More

I incurred an early morning tire failure and pulled into Northside before 6 am - an early arriving employee opened up the customer lounge and made sure I was comfortable - also taking responsibility for the Northside before 6 am - an early arriving employee opened up the customer lounge and made sure I was comfortable - also taking responsibility for the vehicle and service write up - I was driving off a mere 7 minutes after the official opening of the service dept - Well Done More

I gave my rating because Liz Rincon is amazing at what she does. She's the reason we'll continue to return to Lexus for our vehicles. Incredible customer service. she does. She's the reason we'll continue to return to Lexus for our vehicles. Incredible customer service. More

I just bough another Lexus being the decision not only the quality and performance of the car but as well the excellent service the Northside Lexus provides to their costumers. the quality and performance of the car but as well the excellent service the Northside Lexus provides to their costumers. More

Overall my experience was great. Everyone was courteous and willing to assist. Everything I asked for granted and my car was taken care of without a hassle and willing to assist. Everything I asked for granted and my car was taken care of without a hassle More

I purchased & serviced this vehicle in Baton Rouge. This is the first time to have it serviced here in Houston. It took about 5 hours for the 65000 mile check-up. I just felt that it was a long wait. This is the first time to have it serviced here in Houston. It took about 5 hours for the 65000 mile check-up. I just felt that it was a long wait. I was told the car would be finished in 1 1/2 hours after the initial oil change, which would have made it 12:30pm. I did not get lunch. After 1pm, I kept asking how much longer and kept being told that it would be soon. I didn't leave until after 2pm. The dealership in Baton Rouge has snacks for their customers, which I wish Northside had since it was a long wait. More

I came in for 500 mile service check up. I had a great experience. Service department was very helpful. I will come back here next check is due. experience. Service department was very helpful. I will come back here next check is due. More

Service was provided effeciently and accomodated my schedule needs. The waiting area is comfortable and allowed personal work to be completed. Having the showroom open gave the opportunity to see new schedule needs. The waiting area is comfortable and allowed personal work to be completed. Having the showroom open gave the opportunity to see new models and features. The service consultant took the time to understand the issue and provided a comprehensive explainnation of the service report. More

I have to say my experience with Northside lexus has not been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for servic been good one.and after 2 years of servicing my vehicle with them i will no longer use them are recommend anyone to them. I took my Lexus for service after making an appointment and it seemed that i could not get any response back. After my service was taken care i notice grease smudges all over my car as if the mechanic clean his dirty hands with the headline of my car.I contacted management and still have not revived a response back i guess i was just a number to them after all. More