Northside Lexus

Great experience for first time Lexus owner I had been to a lot of dealerships looking at several cars, but my experience at Northside took the cake. I had originally reached out to Eric and he I had been to a lot of dealerships looking at several cars, but my experience at Northside took the cake. I had originally reached out to Eric and he was very responsive online and answered any question or concern I had in a timely fashion. When I came to the dealership, Alex was honest, friendly and showed us numerous cars that were exactly what I wanted. I ended up with my dream car and I cannot thank both Eric and Alex enough. I am now a forever Lexus customer and would highly recommend Northside to anyone looking for quality customer service and beautiful cars. More

New car purchase I give a 5 star rating, awesome staff, fast delivery, completely satisfied. These guys made my car buying experience a breeze. I couldn't ask for bett I give a 5 star rating, awesome staff, fast delivery, completely satisfied. These guys made my car buying experience a breeze. I couldn't ask for better, no run arounds, no hassle. Job well done. Thanks guys. More

New NX This was my second purchase from Northside Lexus with Bobby, and just like the first we had excellent service. He is always very responsive and makes This was my second purchase from Northside Lexus with Bobby, and just like the first we had excellent service. He is always very responsive and makes sure we understand all our options. More

Northside Lexus is great! We had a great experience with Mark Green at Northside Lexus. Everything was very easy. We will come back to mark the next time we need a car. We had a great experience with Mark Green at Northside Lexus. Everything was very easy. We will come back to mark the next time we need a car. More

Professional Sales Experience Chase was very knowledgeable about the product he was selling. I was late to our appointment and he therefore missed his lunch to complete the sale. I Chase was very knowledgeable about the product he was selling. I was late to our appointment and he therefore missed his lunch to complete the sale. It was a very professional experience. More

Purchase of 2017 RX350 Northside had the vehicle I was interested in. Although a purchase was not intended, Northside met our financial goal which included the trade in of Northside had the vehicle I was interested in. Although a purchase was not intended, Northside met our financial goal which included the trade in of a Lexus GS and we made the purchase. All Northside personnel were excellent. More

Only interested in the sale We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed to be addressed. When we left the dealership with the car we were told some of them had been addressed and others had not. When we got the car home we noticed none of them had been addressed. There was an open wire in the backseat and due to safety reasons with four children we arranged to bring it back the next week to be fixed. When I arrived at the dealership the receptionist contacted the Sales Associate and I waited for 15 mins. I was still waiting when I saw the Sales Associate come out to greet what I know to be a walk in without an appointment. I asked the receptionist what was going on as I had an appointment and been waiting for 15 mins. I still received no response. I then saw the Sales Associate getting water/coffee and I asked him if I was next on his list. He looked confused and didn’t recognize me which is surprising considering I purchased a car from him exactly a week before. I sat there for another ten minutes when a manager finally came to asssit me. He was able to help me quickly. However, the Sales Associate stopped by the managers office but never said hello, acknowledged me or apologized for the confusion. It was clear that all he cared about was the sale and had no other ongoing customer service. The Finance Manager was great and the Sales manager who assisted on my return visit was helpful but unfortunately the poor Sales Associate overshadows the entire experience. I have been a Lexus owner since 2008 and have used Westside Lexus in the past. This is my first experience with Northside and will certainly be my last! More

Personalized Service. Words are words and gestures are gestures. I wish I could convey this message, using more than just words but words are all we have. On behalf of the Words are words and gestures are gestures. I wish I could convey this message, using more than just words but words are all we have. On behalf of the Grays Family. Thank You Ashley for such a personal experience! Christian and Steve(in finance) Awsome team work to make our dream work! Overall...Lexus North Houston get a 100% rating from us. No fuss, no hassle. Just great results! THANK YOU ALL...... More

Purchased new GX460 Everyone we dealt with was knowledgeable and friendly. Also not too pushy, that is when we walk away. My wife and I would definitely recommend this Everyone we dealt with was knowledgeable and friendly. Also not too pushy, that is when we walk away. My wife and I would definitely recommend this dealership. More

Not pushy, got us what we wanted on time with no surprises. Sales was great - dealt with Michael Van Cleave. This was our second car leased from Lexus via Michael. Finance was painless, no push for things we Sales was great - dealt with Michael Van Cleave. This was our second car leased from Lexus via Michael. Finance was painless, no push for things we didn't want. All in all a very positive experience. More