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Northside Lexus

Spring , TX

4.9
6,885 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,885 reviews

August 30, 2018

Purchasing a New Vehicle I had my first Lexus, a GX470 for 9 years (no problems except age). It was time for a new one David Gardner is our go to guy and he always does an aw More

by ANDREA.GARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb (in financing - not sure of his last name) - was very courteous and helpful., David Gardner, David Ortiz
Aug 30, 2018 -

Northside Lexus responded

Hi Andrea, We are so glad that David was able to work with you, and get you into the car you wanted! David definitely always does an awesome job! Thank you for being a continued member of our Northside Lexus family, and we greatly look forward to further serving you.

August 30, 2018

Easy process, friendly people Great experience with the whole buying fresh m start to finish. Did most of my dealings on-line and over the phone which made the process quick and ea More

by CVW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Penn, Eric Allen
Sep 06, 2018 -

Northside Lexus responded

Hi there, We are so glad that we could make your car-buying experience a quick and easy one! Also, that our wonderful Eric Allen was given the opportunity to assist you! Thank you for your review!

August 30, 2018

Great customer service Our sales guy, Josh Keough, was awesome! Got everything we wanted in our 2018 RX with great lease terms and fast paperwork. Could not be happier! More

by LETTERS4ZACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Northside Lexus responded

Hi there, That is great to hear that Josh did a fantastic job helping with your vehicle purchase! We greatly look forward to further serving you!

August 30, 2018

I had a hassle free buying experience except for tech suppor The support for technology help was poor. Eva was irascible, impatient and haughty. She was not prepared to answer technical questions.She told me tha More

by ASHOKDASGUPTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava Pierce
Aug 31, 2018 -

Northside Lexus responded

Mr. Gupto, Thank you for the feedback about your experience. We apologize for falling short and not meeting or exceeding an excellent experience for you. We take our training and customer interactions very seriously and will use this feedback as a growth opportunity. Thank you again for your feedback.

August 30, 2018

Service with a Bow on Top Treated like a VIP, never a wait, always a smile with lots of respect. Went the extra mile to bring cars to the front for viewing to keep us out of t More

by Repeat Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Delgado
Sep 06, 2018 -

Northside Lexus responded

Hi there, We are thrilled to see that you had such a phenomenal experience with Alex! We think he is absolutely awesome also! I am so glad that our entire team gave you VIP service, and made you feel comfortable. We greatly look forward to further serving you!

August 29, 2018

Fantastic Service Service was fantastic. From the moment my wife and I walked in, everything was about our needs for finding the right vehicle. We never felt like we ha More

by J_COTTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gardner
Aug 30, 2018 -

Northside Lexus responded

Hi there, David is a long-time member of our Northside Lexus family and is absolutely wonderful! So, we are so glad that he was given the opportunity to assist you in your car-buying experience! Thank you so much for your review.

August 29, 2018

Very easy and no hassle experience. Very pleasant buying experience. Everyone we dealt with was very kind, knowledgeable, and professional to deal with. I would definitely purchase fro More

by L_RAYMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Allen
Aug 30, 2018 -

Northside Lexus responded

Hi Mr. Raymer, I am thrilled that our team left you with a great impression! Eric Allen is a fabulous salesman, and we are very lucky to have him as a part of our team. We are so glad that he was given the chance to assist you in your vehicle purchase!

August 29, 2018

Very good employees all around Everyone was helpful and nice from reception to service to sales person. All questions was answered and tech person was very nice and helpful and made More

by gshowalter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Northside Lexus responded

Hi there, Nick is a wonderful salesman, so we are so happy that he was given the chance to assist your wife! Thank you for your review!

August 29, 2018

Great customer service! Very professional. Lance, Nick, and Steve were really great to work with. They were patient and addressed all of my concerns and made the process seamless. I am excite More

by RHODESIABARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gardner
Aug 30, 2018 -

Northside Lexus responded

Hi Rhodesia, We are elated that our team gave you such spectacular service! Congratulations on your new vehicle, we greatly look forward to continue serving you!

August 29, 2018

Great Experience!! No Pressure!!! Alex, Sara, Hamilton, and David O. were wonderful to work with during my experience at Northside Lexus. Alex and Hamilton provided me with great infor More

by Das1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Delgado, David Ortiz, Sara Sommer
Aug 30, 2018 -

Northside Lexus responded

Hi there, What an awesome review! We are absolutely thrilled that our team did such a spectacular job assisting you! We strive everyday to provide every one of our customers with this kind of experience, so it is so wonderful to see that their hard work has made an impact. Thank you so much for telling us about your experience!

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