Northside Lexus

Everyone was so easy to work with and hassle free which made for a smooth purchase. made for a smooth purchase. More

We have been customers since 2006. We have had excellent sales, service and cars. Very satisfied. We have had excellent sales, service and cars. Very satisfied. More

My sales agent Nang Ha was great everything was quick and easy. I am satisfied with my new ES! easy. I am satisfied with my new ES! More

Larry and the team did an amazing job making the purchasing of our vehicle smoothly and quickly. We absolutely love our new vehicle. Thank you Northside Lexus purchasing of our vehicle smoothly and quickly. We absolutely love our new vehicle. Thank you Northside Lexus More

I had initially reserved a vehicle that was estimated to arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit t arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit the dealership and finalize the purchase. However, my experience quickly turned sour when the sales rep, Victoria, became overly pushy about finalizing the purchase immediately upon the vehicle's arrival. She told me that if I didn’t purchase it right away, they would sell it to someone else. I understood that by placing a deposit, the vehicle would be reserved specifically for me, and I could visit the dealership when it was convenient for me. To my surprise, Victoria never mentioned that there was a strict 3-day window to complete the purchase. When I told her I would be able to come in on Thursday, she informed me that the "manager" wouldn’t hold the vehicle for me and that I would need to place a new reservation if I still wanted the car. This was an incredibly frustrating and rude experience. I've never encountered such high-pressure sales tactics at a dealership, and I felt disrespected and rushed. As a result, I canceled my deposit and decided to take my business elsewhere. I would advise friends and family to avoid this dealership. The lack of customer care and understanding is simply unacceptable. More

Very positive buying experience. Top notch Facilites and sales team. Good communication from our salesman Don Ansley after we placed the deposit. Highly recommend! Top notch Facilites and sales team. Good communication from our salesman Don Ansley after we placed the deposit. Highly recommend! More

Doug was a great helper. He made the process super easy for us and felt like we were in and out of there. He made us feel do welcomed and was so nice to our kid and made sure He made the process super easy for us and felt like we were in and out of there. He made us feel do welcomed and was so nice to our kid and made sure we were comfortable during the process! More

Everything was nice and easy to work with. It just seemed like everything took a long time. It just seemed like everything took a long time. More

For me, the buying process was smooth, transparent, and respectful. I arrived ready to purchase a vehicle, and in under 2.5 hours, I was on my way home in the car I wanted. Javier came out to greet us imme respectful. I arrived ready to purchase a vehicle, and in under 2.5 hours, I was on my way home in the car I wanted. Javier came out to greet us immediately; there were no pressure tactics, just very professional and helpful. He made sure that we understood the process every step of the way. I am a second-time customer of Northside Lexus, and the reason I returned to purchase my second Lexus is that the buying process is nearly perfect. More

We have been long-time customers at Northside Lexus having purchased no less than 10 vehicles over the past 25 years or so. Our loyalty was earned by great and accommodating service and fair and frien having purchased no less than 10 vehicles over the past 25 years or so. Our loyalty was earned by great and accommodating service and fair and friendly sales experiences. More